Steve Ducross | Page 3

Excellent quality experience! Purchased a used Nissan in July. Receiving a fair price to followup services, this dealership was very accommodating in every way possible. Impressed Purchased a used Nissan in July. Receiving a fair price to followup services, this dealership was very accommodating in every way possible. Impressed with total team efforts and friendly communications. Thanks to salesman, Alex & Steve; parts manager Steve and everyone from reception / throughout. I will return when looking for another vehicle ... a trustworthy 10 Star dealership. More

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Great customer service at parts dept Customer service was great. Needed to pick up a small plastic clip. Steve knew the part and even installed it in less than five minutes Customer service was great. Needed to pick up a small plastic clip. Steve knew the part and even installed it in less than five minutes More

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A Father/Son Vacation Saver! I was vacationing with my Son. We crossed the border at Buffalo, NY at 2:30pm, when I noticed a humming coming from the front end. I stopped into th I was vacationing with my Son. We crossed the border at Buffalo, NY at 2:30pm, when I noticed a humming coming from the front end. I stopped into the Nissan dealership at Niagara Falls, ON and after confirming that the bearing needed replacing, they refused to fix it and referred me to the nearest Canadian Tire. They too refused to replace the bearing, which left us with no alternative but to limp the vehicle to Toronto and abandon the rest of our vacation plans. As a last resort, I googled the next nearest Nissan Dealership and, as luck would have it, came across Collins. Despite it being 4:00pm on a Friday, the Receptionist assured me that they would not leave me stranded and took full charge of the situation by confirming that the part(s) were available and finding a mechanic to do the job. From the moment we pulled up to the service entrance, to some final words of wisdom from the Mechanic, the experience could not have been better. Due to my 30 year Military Career, I have resided in several Canada cities and never before have I been so impressed with a dealership - Thanks Collins! More

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Great Dealership...Great Team Not only was the purchase of the vehicle (used 2013 Nissan Rogue ) a pleasant experience but the followup issues no matter how minor were always taken Not only was the purchase of the vehicle (used 2013 Nissan Rogue ) a pleasant experience but the followup issues no matter how minor were always taken care of.It's often easy to be forgotten after the initial sale is made but not at Collins Nissan where any concern is surly to be addressed. Staff is friendly and very helpful More

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Once again, Collin Nissan has exceeded my expectations in their customer service. I need 4 new all season tires for my car and called Steve for a price. He mentioned he would try his best to price match beca their customer service. I need 4 new all season tires for my car and called Steve for a price. He mentioned he would try his best to price match because he knew I was looking around. They were a tad more expensive but in my opinion the customer service makes up for it all. The shuttle service was on the button with time and it drop off and pick up were to the minute of what they said. I did this during work hours so it was important. On my lunch when picking up my vehicle I mentioned that I forgot to ask for an oil change and it was due in a week. Judy was on it and asked a guy in the shop if he could do it on the fly so i didn't have to reschedule. He did! i was not late for week even. This is not the only time they have made my experience to good. I recommend this location all the time. This team is the greatest!! Long ago when I bought my car, shortly after my purse got stolen with my keys. I called them to ask what I should do cause of the keys being with my id and they offered to lock up my car for the night until they could make me a new key. I couldn't believe that they owed my nothing and went out of their way to help. It made my cry how kind they were. You guys have a great team there! More

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Nobody likes spending money on car repairs, but.......the parts and service department at Collins Nissan, in particular Steve Ducross and Judy Pula, make it as painless as it can be. I don't feel like a cust parts and service department at Collins Nissan, in particular Steve Ducross and Judy Pula, make it as painless as it can be. I don't feel like a customer - I feel like a friend. Mike Kicul Wainfleet, ON More

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All of the employees that we dealt with were extremely professional and friendly. It was the easiest new car purchase that we have ever made. We have never purchased a brand new car on the spot, except professional and friendly. It was the easiest new car purchase that we have ever made. We have never purchased a brand new car on the spot, except from Nissan. It gives us pride to say that we purchased a great car from a great dealership with an amazing staff. Another bonus was that this was one of the few dealerships that was open on Sunday, which is the day that fits our schedule best. We look forward to dealing with you and your service department for many years to come! A special thank-you to Steven Piro for his expertise and for making us feel right at home from the moment we walked in the door! More

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I have had the pleasure of purchasing four (4) cars off of Collins Nissan, more specifically Fred Fuoco. The latest purchase was a 2013 Nissan Pathfinder - from the minute you walk in the door to the minut of Collins Nissan, more specifically Fred Fuoco. The latest purchase was a 2013 Nissan Pathfinder - from the minute you walk in the door to the minute you leave you are instantly part of the Collins Nissan Family. Geoff and Fred are both straight and work with you to get you into a vehicle that is best suited for your budget and for you. The service department is the most standup department going and is without a doubt the best service department in the country. From Harry, to Steve to Judy to Jim - they instantly take care of any issues and are the most honest people you will find. My wife drives a Hyundai and gets her car only serviced @ Collins Nissan because of the four of them and Fred. The dealership is a GEM. I would recommend it to anybody looking for a car/truck/suv etc. More

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Service department is friendly and helpful. They do quality work at reasonable prices. Sales staff is great too but I keep buying cars at this dealership because the service department sets a high stan quality work at reasonable prices. Sales staff is great too but I keep buying cars at this dealership because the service department sets a high standard for customer satisfaction. I highly recommend this dealership. More

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