Shermica Malcolm
Shermica Malcolm at Advantage Toyota Valley Stream

Shermica Malcolm

Sales Manager

Advantage Toyota Valley Stream

400 W Sunrise Highway
Valley Stream, NY 11581

Contact Me
4.8
193 Reviews

Dealing with Sales Manager Shermica Malcolm is always a pleasure; easygoing and fun, she simplifies and adds an element of calmness to the car-buying process. (516) 837-7651 or smalcolm@aagny.net .

Dealership Experience

11 yrs, 5 mos

Industry Experience

27 yrs, 5 mos

Specialties & Trainings

Management

Sales

Employee Video

4.8

193 Reviews

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193 Reviews of Shermica Malcolm

October 08, 2025

Dealership Rating
Employee Rating

It was is my dream to buy a brand new car. Toyota let me realize my dream. Even if the rate is a little high, I am working hard to be up to date. God bless you all! More

by MACEUSF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 09, 2025

Advantage Toyota Valley Stream responded

Congratulations on your new car! We’re so happy to have been a part of helping you achieve your dream - it means the world to us. Thank you for your kind words and positivity. Wishing you many miles of happiness and safe driving ahead.

October 04, 2025

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Employee Rating

Everyone at the dealership was so helpful. They wert above and beyond to get me the car I wanted and made sure everything was setup inside and on my app More

by Nissansforever12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 06, 2025

Advantage Toyota Valley Stream responded

Thank you for sharing your experience and for your kind words about the team. It’s wonderful to hear that everything was set up smoothly for you, both in your new car and on your app. Enjoy your new vehicle!

October 03, 2025

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Employee Rating

Throughout the process my trust was significantly eroded by the actions of various staff members. More

by E
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Edward Flores, Femi Osewa, Selina Vicente , Owen O. Gibson

Oct 06, 2025

Advantage Toyota Valley Stream responded

It’s concerning to hear that your experience did not meet your expectations, and we understand how important trust is when working with our team. Your perspective is valued and helps us reflect on how we interact with our customers.

September 27, 2025

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I am very happy with the service that I received at the dealership. This my 5th Highlander I brought from you guys More

by CD5538
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 29, 2025

Advantage Toyota Valley Stream responded

Thank you for sharing your positive experience and for choosing us for your fifth Highlander. It’s wonderful to know that you’re happy with the service, and your continued support truly means a lot to everyone here.

Sep 29, 2025

CD5538 responded

Advantage Toyota Valley Stream always has excellent service and great customer care. I will see you when am ready for my six Highlander.

September 22, 2025

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Advantage Toyota and my salesman, Mohamed Bamba were truly top shelf! Bamba was very kind, helpful, professional and was very informative throughout the entire process of purchasing my vehicle. Thank yo More

by bgammel1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 23, 2025

Advantage Toyota Valley Stream responded

Thanks for the fantastic review! We're so glad Mohamed Bamba provided top-notch service throughout your vehicle purchase - it's great to hear he was kind, professional, and informative every step of the way. We're also happy to hear Akin Dixon in the service department took great care of you with honest and helpful advice. Your recommendation means a lot, and we’re proud to have a team that continues to deliver excellent experiences. Thank you for choosing Advantage Toyota!

September 20, 2025

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The service department always takes the time to explain everything they’re doing with my car. My service representative, James, makes sure I fully understand what’s being done—he’s very patient and answers More

by Gina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Cobbs, Michael Sealys, Celine Zollinger , James Service Department, Ms Gipson Finance Department

Sep 22, 2025

Advantage Toyota Valley Stream responded

Thanks for the great review! We're glad to hear James and the rest of the Advantage Toyota team consistently provide clear communication and make you feel like part of the family. It’s always great to know you leave with a positive experience!

July 30, 2025

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Al was the most responsive, honest salesman I’ve ever come in contact with. He gave me a great deal on my lease and kept to his word without any hidden fees that I’ve dealt with at other dealerships. I w More

by ALISSA1492
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Al Toussaint

Jul 31, 2025

Advantage Toyota Valley Stream responded

Thank you for sharing your experience and for highlighting Al’s responsiveness and honesty. It’s wonderful to know you felt confident and well taken care of throughout your leasing process. Looking forward to welcoming you again in the future!

June 17, 2025

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Everyone was so nice and answered all my questions. The deal I thought I was getting was exactly what I received. There was no pressure or last minute add on. My car came in on time and it was perfect More

by Melisa111
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 18, 2025

Advantage Toyota Valley Stream responded

Thank you, Melisa! We're happy to hear that everything went just as expected and that you felt supported throughout the process. Enjoy your new car, it was a pleasure working with you!

June 06, 2025

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Employee Rating

The team at Advantage was helpful, knowledgeable, professional and paid prompt attention to my need. More

by ADEDAYOSONEYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Femi Osewa, Travis Cobbs

Jun 09, 2025

Advantage Toyota Valley Stream responded

Thank you for sharing your experience and for highlighting the helpfulness, knowledge, and professionalism of the team. It’s wonderful to know that prompt attention made a positive difference during your visit. Your feedback is greatly appreciated!

May 03, 2025

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Employee Rating

This is the second time here on a Saturday and it seems that the sales manager does not have any respect for kids waiting with their parents in service. The meeting is going on but she is using all these F More

by Ravisulaiman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 03, 2025

Advantage Toyota Valley Stream responded

Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience you and your family had during your recent visit to our service department. We take pride in maintaining a family-friendly environment at Advantage Toyota, and the behavior you described is not in line with our standards. Please be assured that we are taking this feedback very seriously. We will address this issue with our management team to ensure that all staff members maintain professional conduct, especially in areas where customers and their families are present. Your satisfaction is important to us, and we appreciate you taking the time to share your concerns. We are committed to improving and providing a positive experience for all our customers. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.

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