Shawn Turcotte | Page 7

Grande Prairie Volkswagen responded

Dear Stabilis, We're absolutely delighted to hear about your excellent experience at Grande Prairie Volkswagen. It's fantastic that our salesperson was able to assist you promptly and with the honesty and expertise that we value so much. Knowing that you felt no pressure and found our team to be knowledgeable and helpful in getting you into the vehicle you wanted in a timely manner is incredibly gratifying. Your remarks on sales price transparency and the finance experience are also greatly appreciated, as we always strive to provide clarity and value in all our customer interactions. We truly value your recommendation and are grateful for the trust you've placed in Shawn Turcotte, Madison Stoddart, Paige Shelton, Michael Adewunmi, and MP Bhatti. It's customers like you that make our job wonderful. We look forward to continuing to serve you with the same level of service and integrity in the future. Enjoy your vehicle and safe travels! Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear forbertaxoxo, It's fantastic to hear such positive feedback about Manny and the rest of our team at Grande Prairie Volkswagen. We are thrilled that Manny's dedication and trustworthiness made your vehicle purchasing experience so seamless and enjoyable. Your recognition of the hard work put in by Shawn Turcotte, Teri Lorenzen, Manharan Sandhu, and Jessica Steppe is greatly appreciated. We aim to provide transparency and efficiency in all our dealings, so we're glad to have met your expectations in these areas. Thank you for recommending us, and we look forward to providing you with the same level of excellent service in all your future visits. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear colehoerner, We couldn't be happier to read your review! It's a pleasure to hear that your experience with us was not only quick and painless but also up to the high standard you deserve. We're glad that Shawn Turcotte, Madison Stoddart, and Deniz Baykal were able to make your car buying process a remarkable one. We strive for transparency in our sales and finance processes and are thrilled to have hit the mark with you. Your recommendation is the ultimate compliment to our team's dedication and service. Thank you for choosing Grande Prairie Volkswagen. We are looking forward to assisting you again whenever you need us. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear fmoyan, We're so grateful for your excellent review and are thrilled to hear that Manny made your experience at GP Volkswagen remarkable. Your willingness to recommend him to friends and family is a true testament to his dedication to providing great customer service. We also want to thank Shawn Turcotte, Michael Adewunmi, Teri Lorenzen, Manharan Sandhu, and Jessica Steppe, for their contributions to your positive experience. It's fantastic to know that our team's efforts have resonated so well with you. We take pride in the transparency of our sales and the efficiency of our purchase and finance processes. Your endorsement is greatly valued, and we look forward to providing the same level of service to anyone you refer to us. Thank you once again for choosing Grande Prairie Volkswagen. We hope you enjoy your vehicle and can't wait to welcome you back for any future needs. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Mjmiller123, We are overjoyed to receive your excellent feedback! It's fantastic to know that the dedication of our team, including Shawn Turcotte, Daniel Bartlett, Teri Lorenzen, NavPreet Kaler, and Jessica Steppke, made your entire experience with us great. Going the extra mile, like arranging a test drive after hours, is part of our commitment to exceptional customer service. Your complete satisfaction with the sales price transparency, purchase time, and finance experience is what we aim for every day. We're grateful for your recommendation and are delighted that you found our staff to be competent and helpful. Thank you for choosing Grande Prairie Volkswagen for your new vehicle purchase. We look forward to serving you again and continuing to provide the same level of service you've come to expect. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Valued Customer, We sincerely apologize for the inconvenience and frustration you’ve experienced. It's clear from your message that we did not meet the high standards we set for customer service and vehicle reliability, and for that, we are truly sorry. Please know that we take your concerns seriously. We are committed to making this right and would like to address the issues with your vehicle promptly. Our management team has been alerted, and we would appreciate the opportunity to speak with you directly to find an acceptable resolution. Could you please contact us at your earliest convenience? We would like to discuss how we can assist further and ensure your complete satisfaction. Thank you for bringing this to our attention, and we hope to restore your faith in our dealership. Warm regards, The Customer Care Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

mswhynot, Thank you for sharing such a glowing review of your experience at Grande Prairie Volkswagen. We're delighted to know that our team, including Sarah, Brad, Shawn, Teri, and Mickaela, contributed to a warm, friendly, and pressure-free environment for your vehicle purchase. It's great to hear that our service department also played a part in making your experience exceptional, especially with the detailing of your vehicle. We always strive to be helpful and provide answers to all your questions. Your high recommendation and 10/10 rating mean a lot to us. We appreciate your support and look forward to serving you again in the future. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Connor, we're delighted to hear that Paige was of great assistance and provided you with detailed insights on your desired vehicles. We always strive for our team, including Shawn, Madison, and Paige, to give our customers the knowledge and support they need. Thank you for choosing Grande Prairie Volkswagen. We look forward to assisting you again in the future. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Juliaoh, it's truly heartening to hear that you felt like part of the family during your time with us. Our team prioritizes making every guest feel welcomed and valued. We're delighted that Darcy, Shawn, Madison, Michael, and Franklin delivered knowledgeable and warm service. We appreciate your feedback and look forward to assisting you again in the future. Warm regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Kodi, thank you so much for taking the time to share your experience with us! We're thrilled to hear that Nav, Shawn, and Madison provided such exceptional service and were able to assist you in finding the perfect VW Atlas Cross Sport for your growing family. At Grande Prairie VW, we aim to create a welcoming atmosphere and ensure that all our clients feel at ease throughout the entire purchasing process. Your feedback is invaluable, and we're delighted to have had the opportunity to serve you. We hope you enjoy every journey in your new vehicle! Warm regards, Nathan Wheeler Grande Prairie Volkswagen