Shawn Merrick | Page 9

Best used car purchase ever My experience at Herb chambers Toyota was nothing short of spectacular. Great to work with, it was the best used car purchase I have ever had. My experience at Herb chambers Toyota was nothing short of spectacular. Great to work with, it was the best used car purchase I have ever had. More

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Good service Exelent customer service very detailed in explaining what is being done to your vehicle courtesy nice waiting room very helpful nice very helpful when Exelent customer service very detailed in explaining what is being done to your vehicle courtesy nice waiting room very helpful nice very helpful when you ask them a question More

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Service Every time I have been in it is timely, the service is always excellent and everyone is courteous and helpful. I have nothing negative to say about th Every time I have been in it is timely, the service is always excellent and everyone is courteous and helpful. I have nothing negative to say about the dealership. More

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Great First Experience I went in yesterday after multiple conversation over the phone with Samantha, Lauren, and Cierra; which they where super helpful and made me feel very I went in yesterday after multiple conversation over the phone with Samantha, Lauren, and Cierra; which they where super helpful and made me feel very comfortable with their superior customer service. When I arrived I was greeted by Samantha who linked me with their product specialist Kennedy who was very Pleasant, knowable and knew exactly what he was doing. He Made this experience as simple and fast as possible. The sales managers Dylan was great to work with, he gave me the best deal right up front with out any hassle which is obviously a plus in my book. Then I dealt with the finance manage Sean who wrapped everything up quickly and made this process smooth. I had such an awesome experience. I would really recommend Herb Chambers Toyota of Auburn. YOU GUYS ROCK!!!!! More

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Exceptional service I was not pressured and was made very comfortable in making my decision! Salesperson was very respectful and very very helpful. I love this Dealershi I was not pressured and was made very comfortable in making my decision! Salesperson was very respectful and very very helpful. I love this Dealership. My 3rd car from them. More

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2018 Prius Prime Kennedy was extremely helpful in answering any and all questions and as always is a pleasure to work with. Made the buying experience enjoyable and a Kennedy was extremely helpful in answering any and all questions and as always is a pleasure to work with. Made the buying experience enjoyable and a smooth transaction........ More

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My experience was exceptionally great!!.. Mr. Fouad Faris was an excellent assoate that help me with closing the deal with my 2019 Toyota Highlander XLE which I loved so much, Fouad is an exce Mr. Fouad Faris was an excellent assoate that help me with closing the deal with my 2019 Toyota Highlander XLE which I loved so much, Fouad is an excellent asset to Herb Chambers of Auburn!!!.. More

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Blind buy The overall experience as a whole was great. Everyone during the initial sale was so helpful and informative with all the options I had available to m The overall experience as a whole was great. Everyone during the initial sale was so helpful and informative with all the options I had available to me. The few downsides were I was almost sold a car I didn’t want when looking it up in the system. It was corrected immediately with the information I had with me. I leased the vehicle on Saturday and got the information for the insurance company and RMV-1 form to them Monday along with the down payment. I was told I would get the car on Tuesday cause the car came from the lot in Boston. When Tuesday came it was a lot of back and forth with a few phone calls as I wasn’t updated on the status of me getting the car. I was informed my sales person was the one to set up and get my car ready but the issue was he was out sick and was off on Wednesday. They ended up getting someone else to get my car together but again, the wrong car was given to get prepped so I arrived maybe 15 mins after I was supposed to get it at 5:30 to not getting it into possession until 6:45. But once I had the car and got to go over everything I felt more at ease. I got a number of apologies but as someone who works in customer service I felt like I wasn’t kept up to date on the status of my purchase. I hope the feedback helps for further customers! Still a great place to buy from just needs some attention in certain areas. Seems to me as an outsider everyone works as a team to get the sale but as my personal interaction it wasn’t as much of a team effort to get my car ready for pick up. More

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New Toyota Lease on life I just returned home with my new Toyota RAV4. It was a very smooth and pleasurable experience. I was greeted warmley and professionally by all emplo I just returned home with my new Toyota RAV4. It was a very smooth and pleasurable experience. I was greeted warmley and professionally by all employees. Issa Naalbandyan, our salesperson, is a highly informative sales professional and easy to work with. He listened and provided a vehicle with the features I desired. They answered all our questions and provided a great price. When I picked up the car Issa went through every feature of the vehicle to cover any questions. It was fun to conduct business with this dealer. They even set up my first free maintence appointment! More

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Great Good experience with everything and everyone. I would gladly recommend this place to others. Good experience with finance and sales person. Great deal Good experience with everything and everyone. I would gladly recommend this place to others. Good experience with finance and sales person. Great dealership for everyone More

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