Shane O'Neill

I’ve had many dealership experiences over the years, but Lexus of London stands out as the best I’ve ever had. From the moment you walk in, there is a genuine sense of care and concern, paired with thoughtf Lexus of London stands out as the best I’ve ever had. From the moment you walk in, there is a genuine sense of care and concern, paired with thoughtful, cost‑effective advice on service options that never feels pushy or transactional. I especially appreciate being offered a loaner vehicle during service recalls, or a shuttle home when my car is in the shop. Those small but meaningful touches make a big difference and show how much they value their customers’ time and convenience. During my most recent service visit, I had the pleasure of meeting Shane, a wonderful young man with impeccable people skills. He connected on a truly personal level and made the entire experience feel effortless and welcoming. The dealership itself is equally impressive. The new fish‑bowl office design is modern and inviting, and the waiting lounge is outstanding—snacks, hot/cold drinks, charging stations, magazines, and even Lexus merchandise. The entire space genuinely screams luxury while still feeling comfortable and relaxed. Lexus of London sets the standard for what a premium dealership experience should be. I wouldn’t hesitate to recommend them to anyone. Already thinking of my next purchase from them bc my daughter loved the loaner vehicle. More

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Excellent service at Lexus of London and the car was finished on time and to my satisfaction. finished on time and to my satisfaction. More

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I have had a pleasure interacting with Shane O'Neill with my car not starting. When I first got to the dealership, he made the process seamless from start to finish. He got me a uber right away and provided my car not starting. When I first got to the dealership, he made the process seamless from start to finish. He got me a uber right away and provided updates of the vehicle throughout the day. Awesome job! More

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