Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen
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Sean Thomas | Page 37

Service Advisor

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

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4.8
368 Reviews
4.8

368 Reviews

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368 Reviews of Sean Thomas

November 24, 2021

Dealership Rating
Employee Rating

We always come to Dirito brothers, all the way from Livermore, for thorough and timely service. Service reps explain thoroughly and listen carefully to our needs. More

by MYOOZIK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 30, 2021

Dirito Brothers Walnut Creek Volkswagen responded

Wonderful! We appreciate you making the trek to see us. And we are glad to hear the team was communicative and you received quality work. We look forward to next time, thank you!

November 23, 2021

Dealership Rating
Employee Rating

would like to have further information about my car for service. However, the text platform was great and informative. More

by daynej
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Marina Felix , Tim Luong

Nov 24, 2021

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your valuable input, we appreciate you letting us know so that we can continue to improve. I am happy to hear you found our SMS service helpful. Thank you!

November 04, 2021

Dealership Rating
Employee Rating

As always, the servicing on my VW Atlas went smoothly and easily from scheduling, to drop-off, to updating the progress and finally to pick-up. More

by BJMHT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 05, 2021

Dirito Brothers Walnut Creek Volkswagen responded

Happy to hear it! Thank you for letting us know how smoothly your service went. We look forward to serving you again in the future!

October 28, 2021

Dealership Rating
Employee Rating

Service was great and fixed the issue. Sean did a great job of explaining issue and resolution. More

by MCVEY.JOSEPH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 29, 2021

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with Sean and everything went smoothly. Thank you!

October 27, 2021

Dealership Rating
Employee Rating

Dirito Brothers Walnut Creek Volkswagen gave me excellent service and had my car in and out in no time! More

by SANDBWHITTAKER
Customer Service
Friendliness
Recommend Dealer
Yes
Oct 27, 2021

Dirito Brothers Walnut Creek Volkswagen responded

We are so happy to hear this! Thank you for letting us know everything went so well.

October 21, 2021

Dealership Rating
Employee Rating

It's easy to write something nice when everything about out experience went our way, but this was a great reflection on VW as well as the dealership they handled a very expensive repair under warranty whic More

by JVBARAKOS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Marina Felix , Tim Luong

Oct 22, 2021

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We are so happy to hear that everything worked out and it was all covered. Thank you for the kind words for Marina and positive feedback for the team. We look forward to serving you again in the (far) future! Thanks again.

October 20, 2021

Dealership Rating
Employee Rating

Ok, mentioned low R front tire, and warning light which u cleared. Come to find out there was a nail in the tire! Quite visible indeed, but not noticed during the service. Warning light returned next day pr More

by CUMMEST
Customer Service
Friendliness
Recommend Dealer
Yes
Oct 22, 2021

Dirito Brothers Walnut Creek Volkswagen responded

Our apologies. Thank you for letting us know, we take your feedback seriously and will work to improve. Thank you.

October 20, 2021

Dealership Rating
Employee Rating

I always feel like they explain things well and the work is done well and I feel confident my car is safe to drive. More

by CARLTWO45
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Oct 20, 2021

Dirito Brothers Walnut Creek Volkswagen responded

That's our goal! We are glad to know you are satisfied with the quality our services. Thank you for the positive feedback!

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