Scott Lupo
Scott Lupo at Family Hyundai

Scott Lupo | Page 16

Finance Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

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4.5
385 Reviews
4.5

385 Reviews

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385 Reviews of Scott Lupo

June 23, 2023

Dealership Rating
Employee Rating

It is. A excellent dealer ship we recommended to everyone Good staff members and nice atmosphere More

by Hussain Mulhtarhussain05
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Kristi Feinberg, Jaclyn Bobbitt, Carlos Alcantar, Michael Kratschmer, Robbie Watson , Maurice Branch, Larry Edwards, Eric Kratschmer

Jun 24, 2023

Family Hyundai responded

Thank you so much, Hussain, for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Family Hyundai!

June 22, 2023

Dealership Rating
Employee Rating

Had my car for 2 weeks with or no communication. For updates, I would have to request them myself. I thought being a Genesis, would afford me a much better customer service experience. Not a real More

by HAVEMUSTARDSEEDFAITH
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sonata Bartkus, PJ Smith was awesome

Jun 25, 2023

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 17, 2023

Dealership Rating
Employee Rating

Everyone at the dealership was friendly and respectful. Our sales rep Jaime Mendoza was extremely friendly, and pleasant to work with. He answered all of our questions, was kind to us and was one of the be More

by JaredR
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Maverick Watson , Jaime Mendoza (6/5 stars)

Jun 18, 2023

Family Hyundai responded

Thanks, Jared, for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

June 16, 2023

Dealership Rating
Employee Rating

Super friendly and goes above and beyond for customer satisfaction! Will definitely recommend to all More

by zliss16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 16, 2023

Family Hyundai responded

Thanks for your feedback on your recent visit to Family Hyundai. It's great to hear that we were able to assist you and that you had such a positive experience!

June 15, 2023

Dealership Rating
Employee Rating

Everyone I worked with on the purchase of my new vehicke was fantsdtic. I plan to continue to work with this dealership for any future service or vehicle purchases. More

by Sgrig76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 15, 2023

Family Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 14, 2023

Dealership Rating
Employee Rating

There's a good reason Adam Ghouleh is "Salesman of the Year" two years running. The coolest salesman I've ever had the pleasure of dealing with. Highly recommend! More

by CMS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Ghouleh, Robbie Watson

Jun 14, 2023

Family Hyundai responded

Thanks for your feedback on your recent visit to Family Hyundai. It's great to hear that Adam was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

June 09, 2023

Dealership Rating
Employee Rating

Everyone was friendly and helpful. We love our new car and really appreciate the tutorial Larry gave us. More

by KVOSS50
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson , Larry Edwards

Jun 09, 2023

Family Hyundai responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

June 06, 2023

Dealership Rating
Employee Rating

They do not inspect the used cars they sell. One day after purchasing, I noticed the window wipers were severely damaged and needed replaced. The key fob batteries were low and needed replaced.a More

by STRM22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: PJ Smith

Jun 10, 2023

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Jul 16, 2023

STRM22 responded

I wasn't contacted since my last response. Just discovered one of the third row seat belts is completely missing. Love the vehicle, but definitely the worst and most trouble I've ever had with a used car purchase. I hope you guys do a better job inspecting the vehicles you're selling. Brakes and seat belts should be number one and two on a checklist.

June 05, 2023

Dealership Rating
Employee Rating

Very friendly and accommodating. ..short wait, nice waiting room..quick service and good service A+ More

by nocurb
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri , Larry Edwards

Jun 05, 2023

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Larry and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

May 27, 2023

Dealership Rating
Employee Rating

Very pleasant atmosphere that was very helpful and patient. They are very knowledgeable about their products. More

by LEN.KAZMIERCZAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maverick Watson , Austin Osabuohien

May 28, 2023

Family Hyundai responded

Thanks, Len, for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

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