Scott Jonassen | Page 29

Puts politics over customer experience and safety. George in maintenance refused to put on a mask after I notified him that the mandate was still in effect. I shared that my wife died because people w George in maintenance refused to put on a mask after I notified him that the mandate was still in effect. I shared that my wife died because people were not taking the COVID pandemic seriously. George tried to start an argument with me and extended a 1.5 hour appointment to 3 hours. Left a voicemail for David, manager, about Geroge's tantrum and I have not heard back. They seem to allow their personal politics to disrupt their ability to follow the law and even care about their customers. I will be fully utilizing the remaining services I have paid for, but will be purchasing future vehicles from another dealership and possibly a different manufacturer. 33 and will likely need a work truck for the farm, a larger vehicle for transporting groups of people, and will definitely replace my rav4 with an all electric version after existing coverage/warranties expire. Staff succumbing to what is looking to be a treasonous political movement have most definitely lost the dealership ~150k in sales. I am a non-affiliated/independent politically and just want to not be messed with when receiving services that I paid for. I will be advising friends, family, and co-workers who are looking for a car to avoid royal moore and reconsider Toyota as a whole. More

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Scott was the easiest person to work with! His kindness, positive attitude, and genuine nature was an absolute joy. I could not recommend working with anyone more than him. His kindness, positive attitude, and genuine nature was an absolute joy. I could not recommend working with anyone more than him. More

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Great service, very friendly and efficient. Love the free car wash coupon! I would definitely recommend this dealership. Love the free car wash coupon! I would definitely recommend this dealership. More

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Not impressed. Tried to buy a GR86 through the Costco program. The dealer loaded up vehicle with nearly $5000 in dealer installed items, paint seal, window etch, Tried to buy a GR86 through the Costco program. The dealer loaded up vehicle with nearly $5000 in dealer installed items, paint seal, window etch, etc. to pad the profit. I guess it not as bad as just adding dealer markup, still sucks. There area many honest dealers out there. Dont waste your time with this one. More

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Scot was great to work with, timely with his responses, Polite and made us feel prioritized.. low stress and didn’t feel pushed through the process.. Thanks Scot Polite and made us feel prioritized.. low stress and didn’t feel pushed through the process.. Thanks Scot More

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Scott and the Royal Motors team were great to work with. We needed a quick turn around when we picked up our new 4Runner and they delivered! We love our new 4Runner and look forward to visiting Royal for ou We needed a quick turn around when we picked up our new 4Runner and they delivered! We love our new 4Runner and look forward to visiting Royal for our service needs. Thank you Scott. More

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Wonderful experience. Scott made buying a car enjoyable! He has lots of knowledge on both financial and the technical side of purchasing a car. Would definitely return! Th Scott made buying a car enjoyable! He has lots of knowledge on both financial and the technical side of purchasing a car. Would definitely return! Thank you! More

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The staff is very friendly and helpful specifically scott.They help me with everything that I demand in my car. scott.They help me with everything that I demand in my car. More

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Scott worked to find us the car we wanted in a tough market. He had regular contact and made the process easy. market. He had regular contact and made the process easy. More

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Scott was awesome and his communication was always prompt. I appreciate him working so hard to get me the GR86 I was looking for. prompt. I appreciate him working so hard to get me the GR86 I was looking for. More

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