Scott Bateman
Scott Bateman at Mercedes-Benz of Orange County powered by Benzel-Busch
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Scott Bateman | Page 3

Service Advisor

Mercedes-Benz of Orange County powered by Benzel-Busch

1 Mercedes Way
Harriman, NY 10926

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4.8
84 Reviews
4.8

84 Reviews

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84 Reviews of Scott Bateman

August 31, 2024

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Employee Rating

Being pretty new to a Mercedes Benz, it’s good to know that they live up to their reputation. More

by TCJ714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback! We’re so glad to hear that your experience with Mercedes-Benz has lived up to your expectations. Welcome to the Mercedes-Benz family! If you ever have any questions or need assistance, don’t hesitate to reach out—we're here to help. Warm regards, Michael Hill mhill@benzelbusch.com

August 28, 2024

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Employee Rating

Great service from start to finish. Really like the video they send. Service advisor was wonderful. More

by Dc
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful feedback! We’re glad to hear that you enjoyed the service from start to finish and appreciated the video we sent. It’s great to know that our service advisor made a positive impression. If you need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again! Warm regards, Michael Hill mhill@benzelbusch.com

August 25, 2024

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Scott has always been upfront and spot on with any problems I had with my vehicle. Very knowledgeable and honest! He is a genuine gem and a huge asset you your company! Thank you Scott!!! More

by FLMRN2
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frankie Devita, Scott Cruver

Aug 27, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We’re delighted to hear that Scott has consistently provided you with honest and knowledgeable service. It’s wonderful to know that his expertise and integrity have made such a positive impact. We’ll be sure to pass along your gratitude to Scott. Warm regards, Michael Hill mhill@benzelbusch.com

August 23, 2024

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Very accommodating and nice to your needs greet you well help you with your problem More

by amiller1250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your positive feedback! We’re glad to hear that our team was accommodating and attentive to your needs. It’s important to us that we greet and assist our customers with care and efficiency. We appreciate your kind words and look forward to helping you with any future needs! Warm regards, Michael Hill mhill@benzelbusch.com

August 18, 2024

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Employee Rating

I was amazed by the phenomenal job, thanks for your service. Appreciate you for the work More

by GURPREETMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We’re thrilled to hear that you were amazed by the service and the work we provided. Your appreciation means a lot to us, and we’re glad we could exceed your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

August 17, 2024

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Employee Rating

My car was towed to the service dept because the key was locked in the trunk after food shopping. I called the day after because I was so worried of all the food in the trunk going bad. After my 3rd phone c More

by MLLADO60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience. We apologize for the inconvenience and frustration you faced with the handling of your car and the key situation. It’s disappointing to hear about the delays and the difficulties with locating the key. We will review this matter with our team to ensure better communication and service in the future. Thank you for your patience, and we appreciate your feedback as it helps us improve. If there’s anything else we can do for you, please let us know. Warm regards, Michael Hill mhill@benzelbusch.com

August 16, 2024

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Employee Rating

Great consideration from Scott, especially after I was 20 minutes late due to traffic on 17. Instead of being pushed to the back, Scott put me on express and I was still out in a timely manner. More

by carolynrich26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frankie Devita

Aug 27, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback! We’re glad to hear that Scott was considerate and accommodating, even with the traffic delay. It’s great to know that he was able to put you on the express service and get you out in a timely manner. We appreciate your kind words and look forward to serving you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

August 15, 2024

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I received help with the my car after i had a part that they gave me was bad they repaired it More

by amiller1250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback. We’re glad to hear that we were able to address the issue with the part and get it repaired for you. We appreciate your patience and are here to ensure your vehicle is in top condition. If you have any other concerns or need further assistance, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

August 07, 2024

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Scott is great. He kept me informed at every step of my service and answered all of my questions. He is extremely knowledgeable. More

by RICHARDZIRT
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your positive feedback! We’re thrilled to hear that Scott provided you with excellent service and kept you informed throughout the process. His knowledge and attentiveness are truly appreciated, and we’re glad he was able to address all of your questions. Warm regards, Michael Hill mhill@benzelbusch.com

August 07, 2024

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Employee Rating

Very professional and efficient. They were also courteous and the facility was immaculate. Would recommend. More

by HJOH774031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind review! We’re pleased to hear that you found our service professional, efficient, and courteous. It’s great to know that you were impressed with the cleanliness of our facility. Your recommendation means a lot to us, and we look forward to serving you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

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