Frankie Devita

Mercedes-Benz of Orange County powered by Benzel-Busch responded

We're thrilled to hear that you had such a positive experience with us! Thank you for choosing Mercedes-Benz of Orange County for your automotive needs. It's fantastic that we were able to promptly address your check engine light concern and have your car ready for pickup in just two days, all covered under your Mercedes warranty. If you ever need assistance again in the future, don't hesitate to reach out. We're here to help! Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for sharing your positive experience with us! We're thrilled to hear that you found our service courteous and professional. Ensuring our customers' satisfaction is always our top priority, and we're glad we could address the issue with your Sprinter van and perform the work under warranty. If you ever need assistance in the future, please don't hesitate to reach out. Safe travels! Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're thrilled to hear that Michael Paccione and Thomas Tzimoulis provided you with such professional and wonderful service during your car purchase. Delivering a seamless and efficient experience is our goal, and we're delighted that we could have you driving off in your new car within just one hour. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We're thrilled to hear that you found our dealership and Omar to be presentable and professional. Providing top-notch service and keeping our customers updated on their service status is important to us, and we're glad Omar could deliver on that promise for you. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that our sales manager went above and beyond to ensure that the work and repairs on your vehicle were completed to your satisfaction. Providing great customer service is our priority, and we're delighted that our team could deliver on that promise. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that you found our service very good and that we delivered on our promise to complete the recall as scheduled. Your satisfaction is our priority, and we're delighted that we could meet your expectations. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us. We're glad to hear that you're happy with the service overall, but we're sorry to hear about the premature wear on your tires. mhill@benzelbusch.com mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your positive review! We're thrilled to hear that our representative provided you with professional and courteous service. Delivering detailed assessments and concise recommendations is what we aim for to ensure our customers have all the information they need. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

I'm sorry to hear about your negative experience with our service manager. Providing excellent customer service is our priority, and we apologize for falling short of your expectations. We value all our customers, and it's disappointing to hear that we failed to address your unique problem with the care and attention it deserved. Your feedback is important to us, and we'll take it into consideration as we work to improve our services. If there's anything specific you'd like to discuss or if you'd like to give us another chance to make things right, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to regain your trust in the future. Best Regards, Michael Hill mhill@benzelbusch.com