Very pleased with the service provided.
We had a check engine light that our local repair service said was a Mercedes warranty issue. Called Orange County and was told the car could be se
We had a check engine light that our local repair service said was a Mercedes warranty issue. Called Orange County and was told the car could be seen the very next day. It turned out to be covered by Mercedes and was ready for pick up two days later. Excellent experience.
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by 4CHRISHARR
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
We're thrilled to hear that you had such a positive experience with us! Thank you for choosing Mercedes-Benz of Orange County for your automotive needs. It's fantastic that we were able to promptly address your check engine light concern and have your car ready for pickup in just two days, all covered under your Mercedes warranty. If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Warm Regards,
Michael Hill
mhill@benzelbusch.com
Very courteous, and professional service.
They were able to address the problem with my sprinter van and perform the work under warranty.
They were able to address the problem with my sprinter van and perform the work under warranty.
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by HHCRUICK311
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
Thank you so much for sharing your positive experience with us! We're thrilled to hear that you found our service courteous and professional. Ensuring our customers' satisfaction is always our top priority, and we're glad we could address the issue with your Sprinter van and perform the work under warranty. If you ever need assistance in the future, please don't hesitate to reach out. Safe travels!
Warm Regards,
Michael Hill
mhill@benzelbusch.com
Most professional and wonderful service !
! Bought my new car within 1 hour !! Michael Paccione and Thomas Tzimoulis were fantastic!!
! Bought my new car within 1 hour !! Michael Paccione and Thomas Tzimoulis were fantastic!!
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by JULES4074
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
Thank you for your fantastic review! We're thrilled to hear that Michael Paccione and Thomas Tzimoulis provided you with such professional and wonderful service during your car purchase. Delivering a seamless and efficient experience is our goal, and we're delighted that we could have you driving off in your new car within just one hour.
Warm Regards,
Michael Hill
mhill@benzelbusch.com
First and foremost Mercedes-Benz is always presentable
and Omar was professional. He keeps updated on present situation with your service. Thank you Omar.
and Omar was professional. He keeps updated on present situation with your service. Thank you Omar.
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by nyindera
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
Thank you for your kind words! We're thrilled to hear that you found our dealership and Omar to be presentable and professional. Providing top-notch service and keeping our customers updated on their service status is important to us, and we're glad Omar could deliver on that promise for you.
Warm Regards,
Michael Hill
mhill@benzelbusch.com
The sales Manager went above and beyond to ensure the
work and repairs done for my vehicle and great customer service
work and repairs done for my vehicle and great customer service
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by kerker241
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
Thank you for your wonderful review! We're thrilled to hear that our sales manager went above and beyond to ensure that the work and repairs on your vehicle were completed to your satisfaction. Providing great customer service is our priority, and we're delighted that our team could deliver on that promise.
Warm Regards,
Michael Hill
mhill@benzelbusch.com
The service was very good and on time as promised.
. the recall was done as promised
. the recall was done as promised
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by WERNER H.FROST
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
Thank you for sharing your experience with us! We're thrilled to hear that you found our service very good and that we delivered on our promise to complete the recall as scheduled. Your satisfaction is our priority, and we're delighted that we could meet your expectations.
Warm Regards,
Michael Hill
mhill@benzelbusch.com
Happy with the service.
Not happy about the two tires wearing out with only 24000.00 miles on the car.
Not happy about the two tires wearing out with only 24000.00 miles on the car.
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by burbage111
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
Thank you for sharing your feedback with us. We're glad to hear that you're happy with the service overall, but we're sorry to hear about the premature wear on your tires.
mhill@benzelbusch.com
mhill@benzelbusch.com
The representative was professional and courteous.
He provided detailed assessment of the vehicle with concise recommendations.
He provided detailed assessment of the vehicle with concise recommendations.
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by CASSANDRAMCKOY
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
Thank you for your positive review! We're thrilled to hear that our representative provided you with professional and courteous service. Delivering detailed assessments and concise recommendations is what we aim for to ensure our customers have all the information they need.
Warm Regards,
Michael Hill
mhill@benzelbusch.com
I came in as a new customer with a very unique problem
and was taken through the ringer by your service manager. Never return again.
and was taken through the ringer by your service manager. Never return again.
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by BRIMASON14
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
I'm sorry to hear about your negative experience with our service manager. Providing excellent customer service is our priority, and we apologize for falling short of your expectations. We value all our customers, and it's disappointing to hear that we failed to address your unique problem with the care and attention it deserved. Your feedback is important to us, and we'll take it into consideration as we work to improve our services. If there's anything specific you'd like to discuss or if you'd like to give us another chance to make things right, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.
Best Regards,
Michael Hill
mhill@benzelbusch.com
Very disappointed in this location.
I feel that they are only trying to add services to your bill. I took my car in for its first service back in the fall and was told that it alread
I feel that they are only trying to add services to your bill. I took my car in for its first service back in the fall and was told that it already needed an alignment. 2 Months later i had a nail in my tire and needed it replaced, they told me again that the car needed to be aligned. We did the tire replacement with them. Then in April, scheduled the 2nd service (schedule B) and was told again that the car needed alignment and that the back tires needed to be replaced. I am not a crazy drive and in 35 years of driving, I have only needed to have my car aligned a couple of times. I feel that there are a couple of possibilities that may have happened. A, they never did the alignment properly the first time, over inflated my tires to increase the terrible wear in them and needing them to be replaced much sooner than usual. Only getting 16K on the back tires for tires that should get 40k in wear. B, There is a known issue with this model and not having enough adjustments on the car which make it go out of alignment more often. C, this is their way to con people into spending more money on their already very expensive services. Either way, this is really ridiculous. Also, they would not do my safety inspection because of the tire tread. I felt this was another attempt to get more money out of me again. Even though there was still tread on the tires, and another location had no problem doing the safety inspection, this is what they tried to get away with. The service also took a very long time to complete. I dropped my car off on Thursday morning, no communication throughout the day, an email the following day to try to add extra services to the car and it wasn’t until 4pm on Friday that I had to call and check on the status of my car at which point the service was finally complete.
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by JD
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
I'm sorry to hear about your disappointing experience. Let's address each of your concerns:
Alignment: We apologize for any inconvenience caused by the repeated recommendation for an alignment. We always strive to provide honest and transparent service recommendations based on the condition of your vehicle. Your feedback is valuable, and we'll investigate to ensure proper procedures are followed.
Tire Replacement: We regret any confusion regarding your tire wear and the need for replacement. Our goal is to ensure your safety on the road, and tire alignments are often recommended to maintain proper handling and prevent premature tire wear. We'll review our processes to ensure accurate assessments and recommendations.
Safety Inspection: We apologize if there was any misunderstanding regarding the safety inspection. Our priority is to uphold safety standards, and we follow guidelines to ensure your vehicle meets all necessary requirements. We'll address your concerns with our team to improve communication and clarity in the future.
Service Time: We understand the importance of timely service, and we apologize for any delays you experienced. Your time is valuable, and we'll work to improve our communication and efficiency to provide a smoother service experience in the future.
We appreciate your feedback and take your concerns seriously. Please reach out to us directly so we can further address your specific issues and work to regain your trust. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Michael Hill
mhill@benzelbusch.com
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