Sarena Hansen
Sarena Hansen at Russ Darrow Kia of Wauwatosa

Sarena Hansen

Service Advisor

Russ Darrow Kia of Wauwatosa

1901 N Mayfair Rd
Wauwatosa, WI 53226

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4.6
68 Reviews
4.6

68 Reviews

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68 Reviews of Sarena Hansen

July 13, 2025

Dealership Rating
Employee Rating

Excellent service and excellent amenities. I was quickly checked in and walked through the maintenance schedule. Impressed as always with the attention to customer service and details. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 13, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Kiscellus matt.kiscellus@russdarrow.com

July 13, 2025

Dealership Rating
Employee Rating

Very courteous, efficient, and detailed. . I like the fact that a detailed video was sent. More

by ITJOHNSON33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 13, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Wauwatosa. We look forward to having you as one of our valued customers for many more years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

July 10, 2025

Dealership Rating
Employee Rating

They tell what they're going to do and send you a video of their work. More

by semaj2478
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

Jul 10, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Wauwatosa to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

July 06, 2025

Dealership Rating
Employee Rating

Only thing I didn't like was the 90 minute wait for service. Kind of makes appointments useless. Outside of that, I love the dealership they always recalibrate my car to factory new condition which I h More

by Theresa T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2025

Russ Darrow Kia of Wauwatosa responded

Theresa, thanks for sharing about your experience with Russ Darrow Kia of Wauwatosa. Sarena and our team appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

July 01, 2025

Dealership Rating
Employee Rating

This dealership has an ace salesman in Bernie. He was pleasant and made sure that my new Seltos was taken care of to my liking. More

by LENANDJAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Valencia Wallace, Bernardo Solano, Connor Sawyer , Grayson Ludovicus

Jul 01, 2025

Russ Darrow Kia of Wauwatosa responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Wauwatosa! Matt Kiscellus matt.kiscellus@russdarrow.com

June 25, 2025

Dealership Rating
Employee Rating

Excelente personal muy buen trabajo atención en español recomendados 100% Gracias por tan excelente trabajo More

by JAGRILLET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti, Connor Sawyer, Ajmal Taujoo , Edward Porter

Jun 25, 2025

Russ Darrow Kia of Wauwatosa responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

June 24, 2025

Dealership Rating
Employee Rating

Service was good but I had to return two days later because the check engine light came on and a sensor had to be tightened. I also asked for a car wash and that didn’t happen. I ended up going to get More

by brian.marx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2025

Russ Darrow Kia of Wauwatosa responded

Brian, thank you for your very kind review. We strive to ensure that all our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

June 21, 2025

Dealership Rating
Employee Rating

Joe Towers was my salesman and he was fabulous and I would’ve never bought a car from anybody else More

by brunner4106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti, Connor Sawyer, Ajmal Taujoo , Edward Porter

Jun 21, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Matt Kiscellus matt.kiscellus@russdarrow.com

June 15, 2025

Dealership Rating
Employee Rating

I was in for service Aug 2024 tire rotation, my truck was too large for the alignment rack, so they did not align tires. They side swiped the side of my truck bringing it into the building. Never bothered t More

by monzna1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Czaplewski

Jun 18, 2025

Russ Darrow Kia of Wauwatosa responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Matt Kiscellus matt.kiscellus@russdarrow.com

June 14, 2025

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Employee Rating

You guys are very nice and respectful and very informative and get the job I was in and out More

by ANTHONYSTEINLE5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti, Connor Sawyer, Ajmal Taujoo , Edward Porter, Duraymus Waddy-Love

Jun 14, 2025

Russ Darrow Kia of Wauwatosa responded

Here at Russ Darrow Kia of Wauwatosa, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Matt Kiscellus matt.kiscellus@russdarrow.com

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