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Sarena Hansen
82 Reviews
82 Reviews
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82 Reviews of Sarena Hansen
Verified Customer
August 02, 2025
I had an appointment for 10:30 . I walk in said hello stood there in front of the counter and waited for someone to acknowledge me finally got a can I help you . Clerk checks me in I walk in said hello stood there in front of the counter and waited for someone to acknowledge me finally got a can I help you . Clerk checks me in told me to have a seat in the waiting room . I waited 3 hours I finally got up to check on what was taking so long I was only getting an oil change and tire rotation alignment. They never even started on my car , the girl never had me fill out the paperwork to work on my car she only put information in the computer. She had forgotten she was the one that had checked me in . I told her to just give me my key they had to find it and my car one of the workers had it in his pocket . The worker found my car by pressing the key fob I left waited a while then called the service department operator to reschedule I told the operator what had happened she gave me and appointment for the next day . Never should I ever have had to burn gas making two trips to the dealership all because the staff has poor customer service and don’t know what they’re doing ,no smiles unhappy to be there working . The place has changed very unfriendly. I felt so unwelcome . The second appointment was just a little better . More
by SHIRLEYROWSEY
August 01, 2025
amazing experience gave me a rental car. Kept me updated at all times. When i came back to pick the car up, No issues, No problems.Just a great overall pleasant experience. Kept me updated at all times. When i came back to pick the car up, No issues, No problems.Just a great overall pleasant experience. More
by CRUMPSEWELL
Other Employees Tagged: Sarena Hansen
July 27, 2025
Friendly Staff they take real good care of me on every visit. They efficiently answer any questions or concerns to the best of their knowledge. visit. They efficiently answer any questions or concerns to the best of their knowledge. More
by VDIAMOND24
Other Employees Tagged: Athanasios Almouti, Connor Sawyer, Ajmal Taujoo
July 26, 2025
Nice greeting. .from Connor who was courteous, upbeat, and friendly. I was impressed with the prompt shop service and greatly appreciate the very informative video .from Connor who was courteous, upbeat, and friendly. I was impressed with the prompt shop service and greatly appreciate the very informative video of the actual vehicle inspection performed while I was waiting! More
by CCC101971
Other Employees Tagged: Athanasios Almouti, Connor Sawyer, Ajmal Taujoo
July 26, 2025
I have always received great service and I have been coming here for many years. coming here for many years. More
by denisemoffitt41
Other Employees Tagged: Athanasios Almouti, Connor Sawyer, Ajmal Taujoo
July 26, 2025
Thank you all for the great service. Appreciate everyone’s help. The car video on what was done was cool Appreciate everyone’s help. The car video on what was done was cool More
by STEVENDM07
Other Employees Tagged: Athanasios Almouti, Connor Sawyer, Ajmal Taujoo
July 25, 2025
Bought van there and loved the sales people. Service dept is OK but needs to handle customer calls better. We dropped off van night before for a recall repair. Van was supposed to to be done b Service dept is OK but needs to handle customer calls better. We dropped off van night before for a recall repair. Van was supposed to to be done by 3 PM. 2:30 I called and was told that the van had just been started and will be done by end of the day. We had plans and relied on the time we were told it would be done by. The van sat for an extra day there due to not being able to be picked up as we were told More
by Jwillems912
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