Samantha Laurencelle | Page 18

My experience purchasing my new Rav4 XLE was seamless . Samantha was very attentive and knowledgeable. Samantha was very attentive and knowledgeable. More

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I had a wonderful experience working with Samantha Laurencelle. She was so helpful and knowledgeable. I would recommend someone I know to talk to Samantha about getting a new car. Laurencelle. She was so helpful and knowledgeable. I would recommend someone I know to talk to Samantha about getting a new car. More

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I had a great experience at Handy Toyota. I started off working with Samantha. Cody took over and was very helpful. Thank you! I started off working with Samantha. Cody took over and was very helpful. Thank you! More

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Samantha gave me some of the best customer service I have ever received at a car dealership. Handys is a great dealership, they are super friendly and fair ever received at a car dealership. Handys is a great dealership, they are super friendly and fair More

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I purchased a 2010 FJ Cruiser from Handy- a good vehicle from what I thought was a reputable dealer. This was not a wholesale vehicle- I paid the better part of 26K. The actual sales experience was fine- ev from what I thought was a reputable dealer. This was not a wholesale vehicle- I paid the better part of 26K. The actual sales experience was fine- everyone was friendly. While travelling home (which was over 4hrs away) 3 relatively minor things occurred- a tire pressure warning light activated (which is probably just a bad sensor), the windshield washer wouldn't work (it appears to be a leak as the fluid ruins out), and the AC stopped blowing cold air (which hopefully only requires a recharge). Frankly it was somewhat my fault for not taking the vehicle out on an extended test drive (in which case these issue would have been caught before purchase) but it was late in the day, and I had a long drive home. I really wasn't all that concerned because my salesperson had informed me I had a 30 day, 1000 mile warranty. And again, I'm buying this from what I thought to be a reputable dealer. I contacted my salesperson the following day to inquire about the warranty- if perhaps I could take it to a local Toyota dealership to get these things fixed; she advised she would check and call me back, I never heard back from her. The following day I received a voicemail from the finance person who advised that there wasn't much they could do unless I wanted to purchase the $2,800 extended warranty (which I had declined at the time of purchase mostly because that's a ridiculous amount for about 40,000 miles of coverage). I called him back and explained that I had been told I had a 30 day/ 1,000 mile warranty. He then advised that the "warranty" was a limited powertrain warranty in which the dealership would pay 50%. I advised this was unacceptable- that these are basic functions of any vehicle and should have been fixed prior to sale. I explained that I did not purchase a wholesale vehicle- I purchased a good car from a reputable dealership. He advised he would check with "the guys" and call me back, and as this was a Saturday, the return phone call would probably be the following Monday. There was no return call the following Monday, no return call the following week. 9 days later I called and left a voicemail for the finance person to check in; no return call yet again. To be honest I'm pretty surprised that a dealership like Handys would pull this sort of thing- you expect it from a private sale or one of those fly by night small places, not a well established Toyota dealership. And as I mentioned, these aren't even major issues like a bad transmission or an engine failure. Shame on me for not performing an extended test drive, shame on them for not doing the right thing. It is clearly apparent that this is a tire slap and vehicle wash dealership when it comes to used cars. Very surprised and very disappointed- not the way to run a business. More

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Samantha, Adam, and the whole Handy team we’re professional, and accommodating through the entire process. They made buying a new car painless, and enjoyable! Hats off to the Handy Toyota Team. A+ professional, and accommodating through the entire process. They made buying a new car painless, and enjoyable! Hats off to the Handy Toyota Team. A++ More

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In around 9 a. m. and out by 11:30 a.m.. We bought a 2022 Tacoma and traded in a 2012 Colorado. Everything was presented clearly and we would return to Handy again. m. and out by 11:30 a.m.. We bought a 2022 Tacoma and traded in a 2012 Colorado. Everything was presented clearly and we would return to Handy again. More

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They were great I looked at the cars online Samantha had it ready we test drove it we loved it we purchased it that day I drove out by 12 o’clock real good experience it ready we test drove it we loved it we purchased it that day I drove out by 12 o’clock real good experience More

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Great service very friendly clean I totally appreciate what they did I would recommend them what they did I would recommend them More

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Thank you to handy Toyota I have a great experience buying a vehicle. I worked with Samantha Laurencelle. buying a vehicle. I worked with Samantha Laurencelle. More

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