Samantha Laurencelle | Page 17

No frills Sammy very attentive Finance Mgr to the point, not “pushy” Fair on trade in point, not “pushy” Fair on trade in More

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My wife and I have now bought 4 Toyota’s from you folks at Handy Toyota and have always been treated excellent. We would recommend you folks to anyone who is interested in buying a Toyota. at Handy Toyota and have always been treated excellent. We would recommend you folks to anyone who is interested in buying a Toyota. More

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Handy was one of three dealerships I had been speaking to when I made the decision to trade in my car for a truck. Out of the three, it was the easiest, most pleasant, and best deal. No one tried to push me when I made the decision to trade in my car for a truck. Out of the three, it was the easiest, most pleasant, and best deal. No one tried to push me into something bigger, they had the exact truck I was looking for, and offered me a GREAT deal on my trade-in. I worked with Samantha and Dennis and they were both the best. It was a quick in and out (and I had a toddler with me) that started with an online inquiry and a few emails. I can't recommend them enough and left with the biggest smile on my face (not to mention the excitement of leaving with the exact truck I wanted). Seriously, I was nervous and not looking forward to dealing with car dealerships because it always feels like I have to be on the defense - this was not the case at Handy. Samantha and Dennis, you were both wonderful. I will always recommend Handy. More

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I leased a Corolla Cross from Samantha. She was awesome to work with. She was extremely helpful and informative. I would recommend her to anyone shopping for a car She was awesome to work with. She was extremely helpful and informative. I would recommend her to anyone shopping for a car More

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Always enjoy buying our cars from Handy Toyota! Will continue to do so. Great team. Will continue to do so. Great team. More

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My experience purchasing my new Rav4 XLE was seamless . Samantha was very attentive and knowledgeable. Samantha was very attentive and knowledgeable. More

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I had a wonderful experience working with Samantha Laurencelle. She was so helpful and knowledgeable. I would recommend someone I know to talk to Samantha about getting a new car. Laurencelle. She was so helpful and knowledgeable. I would recommend someone I know to talk to Samantha about getting a new car. More

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I had a great experience at Handy Toyota. I started off working with Samantha. Cody took over and was very helpful. Thank you! I started off working with Samantha. Cody took over and was very helpful. Thank you! More

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Samantha gave me some of the best customer service I have ever received at a car dealership. Handys is a great dealership, they are super friendly and fair ever received at a car dealership. Handys is a great dealership, they are super friendly and fair More

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I purchased a 2010 FJ Cruiser from Handy- a good vehicle from what I thought was a reputable dealer. This was not a wholesale vehicle- I paid the better part of 26K. The actual sales experience was fine- ev from what I thought was a reputable dealer. This was not a wholesale vehicle- I paid the better part of 26K. The actual sales experience was fine- everyone was friendly. While travelling home (which was over 4hrs away) 3 relatively minor things occurred- a tire pressure warning light activated (which is probably just a bad sensor), the windshield washer wouldn't work (it appears to be a leak as the fluid ruins out), and the AC stopped blowing cold air (which hopefully only requires a recharge). Frankly it was somewhat my fault for not taking the vehicle out on an extended test drive (in which case these issue would have been caught before purchase) but it was late in the day, and I had a long drive home. I really wasn't all that concerned because my salesperson had informed me I had a 30 day, 1000 mile warranty. And again, I'm buying this from what I thought to be a reputable dealer. I contacted my salesperson the following day to inquire about the warranty- if perhaps I could take it to a local Toyota dealership to get these things fixed; she advised she would check and call me back, I never heard back from her. The following day I received a voicemail from the finance person who advised that there wasn't much they could do unless I wanted to purchase the $2,800 extended warranty (which I had declined at the time of purchase mostly because that's a ridiculous amount for about 40,000 miles of coverage). I called him back and explained that I had been told I had a 30 day/ 1,000 mile warranty. He then advised that the "warranty" was a limited powertrain warranty in which the dealership would pay 50%. I advised this was unacceptable- that these are basic functions of any vehicle and should have been fixed prior to sale. I explained that I did not purchase a wholesale vehicle- I purchased a good car from a reputable dealership. He advised he would check with "the guys" and call me back, and as this was a Saturday, the return phone call would probably be the following Monday. There was no return call the following Monday, no return call the following week. 9 days later I called and left a voicemail for the finance person to check in; no return call yet again. To be honest I'm pretty surprised that a dealership like Handys would pull this sort of thing- you expect it from a private sale or one of those fly by night small places, not a well established Toyota dealership. And as I mentioned, these aren't even major issues like a bad transmission or an engine failure. Shame on me for not performing an extended test drive, shame on them for not doing the right thing. It is clearly apparent that this is a tire slap and vehicle wash dealership when it comes to used cars. Very surprised and very disappointed- not the way to run a business. More

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