Sam Mercado
Sam Mercado at Jim Hudson Lexus

Sam Mercado | Page 10

Service Advisor - Lexus Certified

Jim Hudson Lexus

328 Killian Rd
Columbia, SC 29203

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5.0
187 Reviews
5.0

187 Reviews

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187 Reviews of Sam Mercado

November 25, 2020

Dealership Rating
Employee Rating

I always have a wonderful experience when I visit Jim Hudson Lexus. This was my first service and was beyond impressed with Sam Mercado! 5 star experience More

by Janet B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Hamilton

Nov 29, 2020

Jim Hudson Lexus responded

Thank you, Janet, for your continued support! We're proud to have earned your business at Jim Hudson Lexus of Columbia and we look forward to working with you next time!

November 25, 2020

Dealership Rating
Employee Rating

Service is a treat when my car comes to your dealership. How many customers/people can say that? That's always the case when I bring my car in. Sam Mercado has become my go-to person in service. He kno More

by lanier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Hamilton, Melvin Alston

Nov 25, 2020

Jim Hudson Lexus responded

Hi Lainer - Thank you for the five-star review! It means a lot to hear that you are so confident in Sam and the Jim Hudson Lexus of Columbia team to get the job done. We appreciate your loyalty and are wishing you many safe and happy miles in your Lexus RX 350!

November 08, 2020

Dealership Rating
Employee Rating

Have been using Jim Hudson since 1994 and have always been treated very professionally!! It is an excellent dealership with a great staff with an exceptionally friendly attitude!! More

by trippsfc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shannon Stratford

Nov 09, 2020

Jim Hudson Lexus responded

We can't thank you enough for your over 25 years of business - wow! We appreciate you writing us a great review and look forward to assisting you next time at Jim Hudson Lexus of Columbia.

November 04, 2020

Dealership Rating
Employee Rating

This dealership and it's people are AWESOME!! I have been doing business and have go there for service to Jim Hudson for over 5 years! I have to purchase a new vehicle or look for service I would defin More

by enriqueniggemann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 04, 2020

Jim Hudson Lexus responded

Enrique - Thank you so much for trusting us with your business over the past five years! We are delighted that you can depend on both our Sales and Service teams for excellent care. Your support means the world to all of us at Jim Hudson Lexus of Columbia!

October 31, 2020

Dealership Rating
Employee Rating

Ever since I purchased my vehicle from Jim Hudson Lexus the sales staff and service team have worked to make the experience very pleasant. My concerns are always addressed, and I feel that I am treated fa More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Darryn Russ

Nov 01, 2020

Jim Hudson Lexus responded

Hi Jeff - What a great review! We are very happy that you've been satisfied with our service and can depend on us to keep you safe out on the roads. Thank you for being part of the Jim Hudson Lexus of Columbia family!

October 20, 2020

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Employee Rating

Prompt, excellent service. Sam answered all my questions. Able to obtain an extended warranty with questions answered and everything was handled promptly. Always enjoy having my car serviced at More

by Sanders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 20, 2020

Jim Hudson Lexus responded

Thank you so much for your repeat business! We are very happy to hear that your recent experience working with Sam went smoothly and quickly. We look forward to seeing you next time at Jim Hudson Lexus of Columbia.

September 27, 2020

Dealership Rating
Employee Rating

Sam Mercado is professional, proficient, and knowledgeable! I enjoy having him as my service consultant when I bring my baby in to be serviced. He makes sure he honors his promises. More

by Supawoman5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2020

Jim Hudson Lexus responded

Thank you so much for sharing such kind feedback about Sam! We love that you can count on him to keep your vehicle running smoothly and safely. All of us at Jim Hudson Lexus of Columbia appreciate your support.

September 20, 2020

Dealership Rating
Employee Rating

I have always had excellent service at Jim Hudson Lexus. My favorite on the staff happened to help me yesterday, Melvin. He is professional, has a great sense of humor, and just an all-around great guy. Ple More

by Maggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melvin Alston

Sep 21, 2020

Jim Hudson Lexus responded

Hi Maggie - thank you for stopping by to review Jim Hudson Lexus of Columbia! We're pleased to hear that Melvin always takes care of you during your visits. Our team is grateful to have earned your business!

September 17, 2020

Dealership Rating
Employee Rating

Service department did an excellent job of resolving the issue of the car pulling to the right. Two new tires solved the issue - very pleased with the service provided. More

by abroyles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anita Smith

Sep 17, 2020

Jim Hudson Lexus responded

We're glad to hear it! Thank you for coming to Jim Hudson Lexus of Columbia for your tire replacement!

September 11, 2020

Dealership Rating
Employee Rating

Samuel, provides me detailed explanation of my service. I was greeted the moment I arrived and I waited less than 5 min to be seen. More

by samanthaf9309
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 11, 2020

Jim Hudson Lexus responded

We're so glad to hear that you felt well taken care of by Samuel and the rest of our service team, Samantha! Thank you for trusting Jim Hudson Lexus of Columbia with your vehicle and your business!

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