Sam Mercado | Page 19

Love the customer service!!!!! The customer service goes above and beyond. Darryn Russ was absolutely the BEST when I purchased my new Lexus. He was extremely professional and gre The customer service goes above and beyond. Darryn Russ was absolutely the BEST when I purchased my new Lexus. He was extremely professional and great to work with. Also, Wesley Hammond was very-very patient with helping a senior learn about her new car. Any time that I might have called with questions, which were many, he always answered them for me. I have been at the dealership since 2000 and wouldn't go anywhere else!!!! More

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Know who I am / Know what I need / Then make it happen. When I come in the dealership, then know who I am, they know what I need and they make it happen. Every time. What a dealership!! When I come in the dealership, then know who I am, they know what I need and they make it happen. Every time. What a dealership!! More

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Historic excellent service Excellent attention and service beginning with check-in and ending with checkout. Reason for service: dead battery. When appt made, service dept of Excellent attention and service beginning with check-in and ending with checkout. Reason for service: dead battery. When appt made, service dept offered to come for car but not necessary as AAA had come and cranked car via auxillary battery. More

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Initial Complaint May Be Addressed I will update this review upon conclusion of some issues I have had. They may make things right, and that would change my views entirely. I will update this review upon conclusion of some issues I have had. They may make things right, and that would change my views entirely. More

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Sam Mercado Sam went the extra mile to ensure everything from drop off to pick up went smoothly and convenient to my schedule. He did an excellent job! Sam went the extra mile to ensure everything from drop off to pick up went smoothly and convenient to my schedule. He did an excellent job! More

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Excellent customer service with this visit We have owned several Lexus vehicles in our family. All were purchased in FL as we only moved to SC 2 years ago. We have not received the level of cus We have owned several Lexus vehicles in our family. All were purchased in FL as we only moved to SC 2 years ago. We have not received the level of customer service at Jim Hudson that we have experienced with other dealerships in the past. My experience with this visit met my expectations. Sam delivered excellent customer service for which I am extremely grateful. More

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Always professional and attentive Lexus understands my time is valuable. They get me in quickly and do a great job communicating with me during the process. I appreciate being able to Lexus understands my time is valuable. They get me in quickly and do a great job communicating with me during the process. I appreciate being able to have a loaner car available in case my day is busy. The folks there are super nice..just easy to do business. More

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