Sam Mercado | Page 18

routine maintenance Prompt, courteous and great service. The customer wait area is equipped with snacks and is very child friendly as it has a play area. This is importan Prompt, courteous and great service. The customer wait area is equipped with snacks and is very child friendly as it has a play area. This is important to me as my granddaughter usually is with me. She loves to go and play as well as watch through the window as they “lift and work” on the car. More

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80k maintenance As is the usual at Jim Hudson Lexus, I has a very good experience. My service rep, Samuel Mercado, had me out in a loaner in a matter of minutes. The As is the usual at Jim Hudson Lexus, I has a very good experience. My service rep, Samuel Mercado, had me out in a loaner in a matter of minutes. The new texting system notified me when the car was ready for pick up. When I arrived back at dealership, the car was clean and ready. The outstanding service department is one of the reasons I drive a lexus. More

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A 5-Ster Rating I give this Lexus dealer employees a 5-star rating for their prompt service and professional courtesy. If the service takes hours to complete, a servi I give this Lexus dealer employees a 5-star rating for their prompt service and professional courtesy. If the service takes hours to complete, a service rep will check on me and keep me updated regarding the service. I am satisfied with this dealer and would heartily recommend it to others. More

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Excellent I appreciate being able to take the loaner home when my car was not ready. I also appreciate it being delivered to my home in Sumter the next morning. I appreciate being able to take the loaner home when my car was not ready. I also appreciate it being delivered to my home in Sumter the next morning. More

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First service Mr. Mercado was wonderful and helpful in fine tuning all the settings for me. Service was complementary which is lovely for the wallet. Service was Mr. Mercado was wonderful and helpful in fine tuning all the settings for me. Service was complementary which is lovely for the wallet. Service was thorough and fast. Complimentary car was is much appreciated. More

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Great service Brought my car in for an air bag recall. They also did my 55,000 mile service. They had me in and out in a loaner in quit time. When I returned, the c Brought my car in for an air bag recall. They also did my 55,000 mile service. They had me in and out in a loaner in quit time. When I returned, the car was washed and ready to go. More

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Outstanding!!! D.Grahan I enjoyed my overall experience at the dealership. Jade demonstrated outstanding customer service skills. He was patient, kind and supportive during t I enjoyed my overall experience at the dealership. Jade demonstrated outstanding customer service skills. He was patient, kind and supportive during the entire process. I am very grateful. Thank you Jade!!! More

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Awesome!!!! Jade was great, he communicated with me thru the whole process and the day of purchase couldn’t have gone any smoother. Everyone I dealt with gave me Jade was great, he communicated with me thru the whole process and the day of purchase couldn’t have gone any smoother. Everyone I dealt with gave me great customer service. More

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The absolute best!!! Like...EVER!!! They treat us like family! The initial buying experiences (3) were all amazing! Everyone we dealt with was super nice and helpful. Never once pushy They treat us like family! The initial buying experiences (3) were all amazing! Everyone we dealt with was super nice and helpful. Never once pushy or any of the typical car salesperson stereotypes. Michael, Wes, Sam, and Nathan were the ones we dealt with and I highly recommend everyone go see Michael Hamilton for their next amazing car buying experience! More

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Awesome experience Wonderful and not forceful. Impeccable service , knew productive well and I enjoyed working the staff. The staff took their time and explained. how to Wonderful and not forceful. Impeccable service , knew productive well and I enjoyed working the staff. The staff took their time and explained. how to make dreams come true!!thr the best experience I’ve had in a while More

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