Sam Mercado | Page 11

Greeted on arrival and Sam checked my car in and got me on my way quickly. Sam kept me informed on needed services and called me when car was ready. In and out with no problems. on my way quickly. Sam kept me informed on needed services and called me when car was ready. In and out with no problems. More

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Greeted warmly, asked for & received a loaner to use while my car was worked on. Great customer service! Everyone I saw was friendly & efficient in way things were handled. while my car was worked on. Great customer service! Everyone I saw was friendly & efficient in way things were handled. More

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Awesome I have consistently been pleased with the service provided through Jim Hudson Lexus. The staff is friendly and very professional. Most recently, I I have consistently been pleased with the service provided through Jim Hudson Lexus. The staff is friendly and very professional. Most recently, I dropped in for an impromptu service issue with my car - Erik Due wrote up the service request and followed up with the service technician while I waited - in and out in no time! Thanks Erik! Morgan More

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Always provide excellent service. Provide courtesy service with call backs. Customer service is always on point. Melvin Alston have been our service agent for years. Keep up the good work. service with call backs. Customer service is always on point. Melvin Alston have been our service agent for years. Keep up the good work. More

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Always the best experience. I have been a long time customer at Jim Hudson Lexus. I always return because everyone is wonderful and easy to work with. It's the people that make I have been a long time customer at Jim Hudson Lexus. I always return because everyone is wonderful and easy to work with. It's the people that make any organization what it is and JHL is the best! More

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Great Customer Service I really love the staff I have had encounters with at this dealer. I had the pleasure to get assistance from Sam Mercado in the absence of Daniel. Sam I really love the staff I have had encounters with at this dealer. I had the pleasure to get assistance from Sam Mercado in the absence of Daniel. Sam was very polite and patient. I really appreciated how eager he was to assist me. He is a great asset to the Lexus team. The representation and positive attitude he has leaves a great impression for everyone. Thanks Lexus for providing such great customer service. More

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Outstanding service, customer service And sales representative mark Wickham who I bought my vehicle with gave us excellent service we been your customer for 20 years. representative mark Wickham who I bought my vehicle with gave us excellent service we been your customer for 20 years. More

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Outstanding Service "Try us once, and you'll never forget" is not just a slogan at Jim Hudson Lexus. It's a fact. This dealership provides the best customer service I hav "Try us once, and you'll never forget" is not just a slogan at Jim Hudson Lexus. It's a fact. This dealership provides the best customer service I have ever experienced. More

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Everyone in the Service Department is very kind & attentive. We bought our GX 460 from Ron Best back in November 2019. He was extremely helpful and courteous. It was the most pleasant car buying experience I'v We bought our GX 460 from Ron Best back in November 2019. He was extremely helpful and courteous. It was the most pleasant car buying experience I've ever had. This week, we had our first experience with the Service Department. Ashley Blair set up the appointment for me, and Samuel Mercado was my contact for the service. They were both very organized and helpful, as were all the folks I encountered in the Service Department. I even found a thank you note in my car from my technician, Frank. This was such a nice touch! More

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Great dealership! Always clean, staff is very friendly, never wait long for anyone to greet you, I could just keep going on! A different level of customer service!! never wait long for anyone to greet you, I could just keep going on! A different level of customer service!! More

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