Sam Chau
Sam Chau at Westside Lexus

Sam Chau

Financial Services Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.7
314 Reviews
4.7

314 Reviews

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Dealership Experience

4 yrs, 11 mos

Languages Spoken

Cantonese Cantonese

English English

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314 Reviews of Sam Chau

May 04, 2024

Dealership Rating
Employee Rating

Westside Lexus is how all car dealerships should be run. Very friendly and professional people. They make buying a vehicle painless and seamless. More

by EFREEMANPM
Purchase Time
Recommend Dealer
Yes

May 03, 2024

Dealership Rating
Employee Rating

Upscale facility, friendly staff and great service. The process was smooth although could have been slightly faster. More

by xkarika
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: AJ Rueda

May 03, 2024

Westside Lexus responded

We appreciate your feedback! It's great to know that you enjoyed our facility and service at Westside Lexus. We'll take note of your comment about the process speed for future improvements. Thanks again!

May 02, 2024

Dealership Rating
Employee Rating

My experience was very good. Rick was very nice and patient with me and a pleasure to work with. More

by shantel.young1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rick Tatum

May 03, 2024

Westside Lexus responded

The team at Westside Lexus loves seeing great reviews! Thank you, Shantel!

April 30, 2024

Dealership Rating
Employee Rating

Steve was great to deal with. He was very easy to talk to made a good deal and we both was satisfied. More

by JACOBCHACKO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Machann

Apr 30, 2024

Westside Lexus responded

Jacob, it's great to know that Steve was able to help you secure a good deal at Westside Lexus. We appreciate your positive feedback and look forward to assisting you in the future!

April 27, 2024

Dealership Rating
Employee Rating

I had high hopes when considering a pre-owned vehicle from Westside Lexus, but unfortunately, my experience fell far short of expectations. Despite trusting in Lexus's reputation for quality, the car I p More

by dayamb
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jim Fikaris

Apr 29, 2024

Westside Lexus responded

I'm sorry to read about your experience. We strive for excellence in all areas of our business and it's clear we fell short during your visit. The issues you've described are not typical of the quality service we aim to provide, especially regarding the condition of our pre-owned vehicles and the conduct of sales staff. I'd like an opportunity to discuss this further with you if possible - please reach out at your convenience. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

April 27, 2024

Dealership Rating
Employee Rating

Great dealership, awesome customer service, Mr. Adam is very professional and patient. Always he responded to our questions and gave us some good advices. The opposite of Mr. Adam was Sam Chau fro More

by Samandi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Nguyen

Apr 29, 2024

Westside Lexus responded

Samandi, we appreciate your feedback about Westside Lexus. It's great to know that Adam was able to assist you effectively and professionally. We're sorry for any inconvenience caused during the financing process - we'll certainly take this into account as part of our ongoing improvement efforts.

April 26, 2024

Dealership Rating
Employee Rating

Great ! Experience ordered car. In an out in less than 1 hr. 2 Lexus fro m this dealo More

by carlosg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Dallos

Apr 26, 2024

Westside Lexus responded

Thank you for reviewing Westside Lexus! We will pass along your kudos to the team. Take care!

April 21, 2024

Dealership Rating
Employee Rating

It was a very pleasant Experience from what we usually deal with with other car dealerships More

by timderleth09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shannon George

Apr 22, 2024

Westside Lexus responded

Tim, thank you for being such a great customer of Westside Lexus!

April 19, 2024

Dealership Rating
Employee Rating

One of the best experiences I’ve ever had buying a car. John Loving did absolutely everything that he said he would and more. More

by jimmycagle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Loving

Apr 19, 2024

Westside Lexus responded

We're so glad to know that you had a great car buying experience with us at Westside Lexus! It's wonderful to see John and our team lived up to your expectations. Safe travels in your new vehicle!

April 16, 2024

Dealership Rating
Employee Rating

Returning customer. Will not go to any other dealership. Friendly atmosphere and welcoming staff. Help is always there for the smooth transaction of the sale More

by Joseph
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shannon George, Anil Sharma

Apr 16, 2024

Westside Lexus responded

Joseph, it's great to know you had another positive experience at Westside Lexus! We always aim for a smooth transaction and a friendly atmosphere. Thanks for your loyalty!

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