Sal Graziano | Page 66

Sal was super helpful. I was able to get my car serviced rapidly. They also found an issue with my tires and got it taken care of fast before a long road trip I had. I was able to get my car serviced rapidly. They also found an issue with my tires and got it taken care of fast before a long road trip I had. More

by C Dupre Verified Customer Verified Customer

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I made a an appointment with Ferman BMW and they informed me that they had to order a part. When I rescheduled, the port was installed and my issue resolved. I worked with Sal Graziano, and he was a pleasure me that they had to order a part. When I rescheduled, the port was installed and my issue resolved. I worked with Sal Graziano, and he was a pleasure to work with. Kept me informed throughout the process and always professional. More

by Nickmanna23 Verified Customer Verified Customer

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ExcellentService. Excellent communication. excellent customer care ,excellent pick up and drop off.. Overall excellent experience…. Excellent communication. excellent customer care ,excellent pick up and drop off.. Overall excellent experience…. More

by Rex Verified Customer Verified Customer

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Staff is friendly and the communication is always good at this service center. Even though the repairs are pricey, I trust the mechanics are doing a great job. this service center. Even though the repairs are pricey, I trust the mechanics are doing a great job. More

by no2 Verified Customer Verified Customer

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Sal at Ferman BMW always has my back when it comes to getting my car fix in timidly manner getting my car fix in timidly manner More

by unreal6883 Verified Customer Verified Customer

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I am used to exceptional service at my Northern BMW dealership. With the exception of Sal, the service I received was very disappointing. When I first called to schedule service as a new customer, th dealership. With the exception of Sal, the service I received was very disappointing. When I first called to schedule service as a new customer, the person answering the phone said he had never heard of an Alpina car. I had to spell it for him. I told him I needed front brakes on an Alpina b6. He scheduled my appointment for a BMW i3. When I arrived, after a 30 minute drive through heavy traffic, I was told they would have to check to see if they had the parts in stock. The parts were not in stock - a fact easily ascertained if anyone had bothered to check at the time I made my appointment or at any time in the intervening two weeks between my call and the actual appointment. So, I wasted an hour of my time even though the dealership knew both the model of my car and the precise parts needed. I was then quoted a price for the work, prepaid for the parts and came back two weeks later. Upon arriving I was told that the quoted price was not correct because the “tech” had “forgotten” to include the price of all of the parts and the actual charge was $60 higher. Having spent two hours on the road, one completely unnecessary, and being charged higher than the written quote, you can be assured I will not be back. More

by Slj Verified Customer Verified Customer

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During my last service I found Ferman BMW staff to be very courteous, professional and helpful. Even got refreshed by the company genius on some of the technical features offered by the car. It was a gr very courteous, professional and helpful. Even got refreshed by the company genius on some of the technical features offered by the car. It was a great experience. More

by kathyrapp Verified Customer Verified Customer

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Awesome service and attention to detail. The sales team is very courteous and nice. I would recommend this dealership to anyone. The sales team is very courteous and nice. I would recommend this dealership to anyone. More

by ltcjones Verified Customer Verified Customer

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Always a fantastic experience with ferman bmw especially live that my car gets washed and vacuumed. After each visit live that my car gets washed and vacuumed. After each visit More

by Dea booch Verified Customer Verified Customer

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Joshua is very helpful and courteous. Great service, informative, great resource, helped me out with the ride home Great service, informative, great resource, helped me out with the ride home More

by ciheq Verified Customer Verified Customer

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