"Exceptional Service and Great follow up"
I had a such a great experience dealing with Alex 10 months ago, that I came back again. He has excellent knowledge when it comes to the product he sells and he doesn't try to sell you something you don't want or need. If you reach out to him looking for something specific, he will make sure you call you back when he has what you need. I also wanted to mention that Sal was great when it came to discussing extended warranty options and Kent in Service was great at fixing my other Forester when I had issues. I even had the receptionist tell me that if I am ever running late to pick up my car from Service, I could call them to arrange payment and they can leave the keys with her until I arrive. There are bigger Suburu dealers in Toronto, but none of them have that family feeling that you receive from Scarboro Suburu.
"Customer service at its finest "
This was our families 4th Subaru purchased from Scarboro Subaru and all 4 times we have received exceptional service. Very friendly, very knowledgeable, very personable. We are extremely satisfied. Thanks so much Scarboro Subaru.
"This dealership still remembers what customer service means."
- Peter Szathmary
The staff at Scarborough Subaru offer personal, caring service. I just picked up my third car from them and will go back when it's time for a new one. Alex is an outstanding sales representative who takes a personal interest in making me happy with the vehicle I purchase. He will patiently listen to my needs and then offer the best option.
Aside from the customer service, everybody there is passionate about Subaru. They love the brand, and as a result are excellent ambassadors.
"2019 Crosstrek from Scarboro Subaru"
- C. Dobrota
Mr. Stone Hu was recommended by a colleague at work and he provided me with what I needed in a very short period of time. Best price I could find for the Subaru model I was looking for and great service. Overall, a very professional attitude and very open, looking to meet client needs.
Highly recommend this dealership and Mr. Hu to potential customers.. Also, the Crosstrek is a fabulous car.
"From 'lets take a look' to a very good deal in about an hour"
- Legacy Fan
We visited Scarboro Subaru because we wanted to look into the possibility of replacing our 2011 Subaru Legacy, a car we have been very happy with throughout the past 7 years (we bought it in 2012). Alex was most accommodating and explained all our options with what Subaru has to offer for the 2020 model year. When we asked him about the Legacy in the showroom, he told us that it was a fully equipped 2019 model. We liked what we saw and he made us such a good offer that we decided almost on the spot to go for it. Without any pressure, and guiding us through the options of leasing versus buying, Alex offered to hold the car for a day, to give us time to think it over. We did and returned the next day to close the deal on a 4-year lease. Alex was most accommodating when he patiently explained all the new features we needed to know when we took possession of the car just the other day. Alex is the best! Thanks also to Sal and Guy for helping to complete it all.
"Scarboro Subaru sold me my first ever Subaru"
- MUDI HE
Billy provides detailed service and he knows his cars. Being friendly is not enough in this business, a good salesman knows how to stay competitive and retain customer, and that's Billy. Our deal met some challenges, Billy was straight forward with me, transparency is important, so I stayed with him and closed the deal. My car was delivered exactly as agreed in contract, Billy's patience and knowledge WOW my family upon pick up, I mentioned I like to work on my own car, so he even brought his technician Kent to explain all the technical details I wanted to know, amazing! I believe I will buy from Billy again, and I will recommend Subaru to all the other people I know from now on.
"Smooth Sales - Some Problems - Fast Resolution"
Edit: Sales went smooth. Bo Ma was very professional, helpful and informative. Had some hiccups in the process after delivery but resolved by now. Had an awful incident with one of the employees, but Guy was pretty fast in corrective actions and his response sounded genuine.
"great sales help from Stone."
Thanks so much to Stone, the sales rep who was such a great help with my new Subaru. This is my fourth Subaru and he made the process so easy.
He's the best!
"Good Professional Service"
Alex was the gentleman who helped us select the correct Crosstrek to match our budget.
No pressure or intimidation, Alex was courteous and accommodating, and when the vehicle was delivered, he spent a good deal of time getting us acquainted with all the nuances this vehicle offered.
I would highly recommend him.
"Great service from Stone"
- E Forester
This is my 3rd Subaru from this dealership. Stone was excellent in helping out and gave detailed info about the Forester. Overall it was a great experience with no pressure from everyone at the dealership. Highly recommended!