Robin Sanghvi | Page 28

fast, efficient and friendly After filling out a preapproval online we received a phone call the next morning from gage advising us we had been approved for financing. We went to After filling out a preapproval online we received a phone call the next morning from gage advising us we had been approved for financing. We went to check out a couple vehicles and met with VJ who introduced us to Robin. We had such an awesome experience with Robin. He was soooo helpful and kind,not your typical pushy salesman. We found what we wanted and within 2 hours it was ours! Jason is who helped us with financing and he to was very pleasant to work with. He educated us on everything in regards to financing and warranty. Again we didn't feel pushed into buying extra warranty or benefits. They had our vehicle ready when they said they would and it was such a smooth sale! More

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Awesome service! All the people I dealt with were extremely personable. They answered all of my questions and were easy to deal with. Awesome place to purchase your dr All the people I dealt with were extremely personable. They answered all of my questions and were easy to deal with. Awesome place to purchase your dream car! More

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Professional and knowledgable experience. Found Robin Sanghvi and Paul Konanz to be very helpful and straight forward in the whole process of my purchase.This is one of the few dealerships tha Found Robin Sanghvi and Paul Konanz to be very helpful and straight forward in the whole process of my purchase.This is one of the few dealerships that make a person feel important. There was absolutely no pressure put on me to purchase. Would buy a vehicle here again. More

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Well THAT was easy This was our first time dealing with Capital GMC and they blew us away. Simply put, these guys are good at their jobs. Think buying a new vehicle is s This was our first time dealing with Capital GMC and they blew us away. Simply put, these guys are good at their jobs. Think buying a new vehicle is stressful? Not at Capital GMC. We breezed through the entire transaction and walked away completely impressed. A huge thank you to everyone we dealt with - you guys are totally awesome. We'll be back! More

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Quick, to the point, efficient delivery, very helpful. I traded my Cadillac XTS for a new GMC Sierra SLT as we live in the country. Josh was very helpfull, honest and efficient. There was no hassle or play I traded my Cadillac XTS for a new GMC Sierra SLT as we live in the country. Josh was very helpfull, honest and efficient. There was no hassle or playing around and that is what I appreciate. More

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Buying Our YUKON Our Test Drive with Trevor- We were very impressed with the knowledge Trevor had to answer our questions during our drive. A plus! Negotiations with Our Test Drive with Trevor- We were very impressed with the knowledge Trevor had to answer our questions during our drive. A plus! Negotiations with Robin- We thoroughly enjoyed our discussions with Robin. He was very knowledgeable and professional, but personable as well. Negotiations with Josh, the Used Car Manager-This was the point when our experience went downhill. We are sure this manager must be good at his job, but his bed side manner left a lot to be desired. We wanted to trade in our 2007 GMC Sierra. Now I know we are novices at negotiating compared to your Used Car Manager, but he must know people are trying to get the best deal possible. His arguments for giving us a lower price than what we thought for our 2007 were a stretch. The advertised published price was just over $36 000.00 with no PST. That advertisement is what got us in there. His offer on the trade in was $10 000, but he told us the Yukon's list price was >$40 00.00 so in reality he was really giving us $14 000.00. His logic escaped us. When we stated that anyone without a trade would get the sale price and the No PST his method was to talk louder and louder with a tone that conveyed contempt. ""Out trade in would need to be certified!" "Our trade in was not worth any more even though it had very low mileage- *89 000 km." "Black Book is crap." Was our trade a "Special Case"? We doubted it! Talking to people as if you think they are "village Idiots" in an arrogantly "superior" way, is a prime example of a bully. Not a pleasant experience! Now we continued the purchase, accepting $11 00.00 for our trade in, which with the UCM logic was really $15 000.00. And we were happy to have bought our Yukon. Would we buy from Capital Motors? YES! Would we Deal with Trevor and Robin? Definitely YES! Would we want to deal with the UCM Josh? Please NO! More

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Good customer service Excellent customer service. As a first time buyer they were all very patient and everyone was happy to answer all my questions. Everything ran very Excellent customer service. As a first time buyer they were all very patient and everyone was happy to answer all my questions. Everything ran very smoothly with no hassles. More

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Pleasant experience Although we were sad to see our trade go, everyone involved at Capital made the experience a great one. The process went past normal hours, and it bec Although we were sad to see our trade go, everyone involved at Capital made the experience a great one. The process went past normal hours, and it became obvious that the team were there to help, no matter how long it took. More

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Excellent service I was very impressed with the assistance I got when leasing my 2014 Cadillac. The car was well explained and all service aspects were explained to me. I was very impressed with the assistance I got when leasing my 2014 Cadillac. The car was well explained and all service aspects were explained to me. I went in with the intent to purchase it and after the benefits of the lease were explained for my situation it was a no brainer. More

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Great Thank you Robin Sanghvi and Kien To, you guys did your best and helped me get the beast home. "Dodge Charger 2014". Thanks to Capital GMC for maki Thank you Robin Sanghvi and Kien To, you guys did your best and helped me get the beast home. "Dodge Charger 2014". Thanks to Capital GMC for making it a perfect experience. Cheers! More

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