Robert Lonsbury
Robert Lonsbury at City Automall Ford
Refer Me

Robert Lonsbury

Ford Service Advisor

City Automall Ford

3040 E Business 30
Columbia City, IN 46725

Contact Me
4.9
147 Reviews
4.9

147 Reviews

Write a Review

147 Reviews of Robert Lonsbury

May 15, 2024

Dealership Rating
Employee Rating

Always receive great service at City Ford. I have found them to be honest, efficient, and helpful. More

by Zach S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 17, 2024

City Automall Ford responded

Zach, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

May 10, 2024

Dealership Rating
Employee Rating

Great service most of the time except for last visit,,had to bring truck back to have tires turned around. More

by CHUCKIE196951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2024

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (260) 244-5111 when you have a chance. Thank you, and we look forward to hearing from you.

May 07, 2024

Dealership Rating
Employee Rating

Always great service and mechanics do a great job, Jordan my mechanic who installed my motor did an exceptional job. More

by ROXY2769527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2024

City Automall Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

May 07, 2024

Dealership Rating
Employee Rating

He could have written the problem was the turbo, but he knew that the warranty wouldn’t work when talking about leaky o rings. He set us up for failure. More

by jlizotte53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 10, 2024

City Automall Ford responded

We regret to hear that you are displeased with your recent experience with us. We want the opportunity to turn your experience around. Please reach out to us at (260) 244-5111 at your earliest convenience to discuss how we can turn this experience into a positive one.

May 04, 2024

Dealership Rating
Employee Rating

Service was very thorough and well documented. Service techs were helpful and courteous giving prompt responses to questions and requests. More

by Logan0454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Armbruster, David Dau

May 07, 2024

City Automall Ford responded

We are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, City Chevrolet

April 30, 2024

Dealership Rating
Employee Rating

Great service! Minimum wait time, great value, friendly staff, trusted dealer. Will not take our truck anywhere else for service. More

by jrcurtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2024

City Automall Ford responded

Your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know!

April 26, 2024

Dealership Rating
Employee Rating

Rob was very personable and professional. Would come back just for his excellent service. He kept us updated and offered extra help More

by katelynwright94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2024

City Automall Ford responded

Thank you for your kind review; we are happy to pass along your comments to the team here at City Chevrolet! We sincerely value your business and look forward to your next visit!

April 16, 2024

Dealership Rating
Employee Rating

Rob is always great to deal with. He takes very good care of TruckPro's fleet More

by RON.SLAGAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

City Automall Ford responded

Thank you for your kind review; we are happy to pass along your comments to the team here at City Chevrolet! We sincerely value your business and look forward to your next visit!

April 08, 2024

Dealership Rating
Employee Rating

They were so on it that I got no less than 25 calls to set up my appointment More

by mikevisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2024

City Automall Ford responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

April 05, 2024

Dealership Rating
Employee Rating

Unfortunately, my 2019 Ford Edge has had more issues than I can count! Fortunately, Rob and the service team have been wonderful to work with and have worked diligently to get and keep my vehicle on the road More

by SGLEESON0125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2024

City Automall Ford responded

We're happy you found our staff to be so supportive during your experience here at City Chevrolet. Thanks for the recommendation, and have an amazing day!

1
...

Dealership Inventory (299 Vehicles)

new 2023 Chevrolet Silverado 1500 car, priced at $49,175
2023 Chevrolet Silverado 1500
new
Sterling Gray Metallic exterior
Automatic
Rear-wheel Drive
new 2024 Chevrolet Blazer car, priced at $44,778
2024 Chevrolet Blazer
new
Black exterior
Automatic
All-wheel Drive
new 2024 Ford Explorer car, priced at $46,618
2024 Ford Explorer
new
Rapid Red Metallic Tinted Clearcoat exterior
Automatic
Four-wheel Drive
new 2023 Chevrolet Silverado 1500 car, priced at $43,723
2023 Chevrolet Silverado 1500
new
Northsky Blue Metallic exterior
Automatic
Rear-wheel Drive
new 2024 Ford Expedition car, priced at $65,212
2024 Ford Expedition
new
Jewel Red Metallic exterior
Automatic
Four-wheel Drive
new 2024 Chevrolet Equinox car, priced at $31,302
2024 Chevrolet Equinox
new
Radiant Red exterior
Automatic
All-wheel Drive