Rick Watson

Rick was very professional and understood our needs fully. He addressed all our concerns professionally and in a timely manner and we had a great experience with him. Very knowledgeable ! fully. He addressed all our concerns professionally and in a timely manner and we had a great experience with him. Very knowledgeable ! More

Print

I find everyone from the moment you walk in the door to be friendly and welcoming. It is a pleasure to go in for my maintenance services. be friendly and welcoming. It is a pleasure to go in for my maintenance services. More

Print

I had a great experience working with Rick Watson throughout my vehicle purchase. He was helpful, professional, and easy to communicate with, and I never felt pressured throughout the process. The throughout my vehicle purchase. He was helpful, professional, and easy to communicate with, and I never felt pressured throughout the process. There was a delivery issue that came up afterward, but when I brought my concerns to Rick, he was apologetic and took the time to follow up with me. He also followed through on getting the floor mats sent to me, which I appreciated. Overall, Rick was pleasant to work with and made the purchasing process easy. I would definitely recommend working with him if you're looking for a Lexus in London. More

Print

Adam was professional, kind, knowledgeable, and patient, making my Lexus delivery experience genuinely enjoyable and memorable. making my Lexus delivery experience genuinely enjoyable and memorable. More

Print

Rick Watson provided us with excellent, prompt, and cordial service! Christopher Ouellette was professional, kind, and efficient. We were extremely pleased from our intital correspondence to finalizing cordial service! Christopher Ouellette was professional, kind, and efficient. We were extremely pleased from our intital correspondence to finalizing our purchase, and pick-up of our vehicle. All aspects of the deal went smoothly. We couldn't have been more satisfied with the dealership and highly recommend Lexus of London. Adam Frankel, our delivery specialist, greeted us warmly with great enthusiasm and professionalism. He kindly and thoroughly explained technical aspects of the car - no question was too big or small. His energy and genuine excitement for us matched how we felt. He was fantastic and couldn't have done a better job. We have never experienced such a patient run through of a vehicle. The dealership was very clean. Everything was perfect. More

Print

Everything was well organized and they were very knowledgeable about the vehicle and answered all of our questions. Very easy to deal with. knowledgeable about the vehicle and answered all of our questions. Very easy to deal with. More

Print

I choose this dealership because of rick Watson, reliable vehicles, knowledgeable staff, excellent customer service. vehicles, knowledgeable staff, excellent customer service. More

Print

Lets just start with the fact this is my 2nd Lexus with Rick, and the 7th purchased/leased by my family from Lexus of London. Everyone is always very professional, attentive, and fair. The level of pro Rick, and the 7th purchased/leased by my family from Lexus of London. Everyone is always very professional, attentive, and fair. The level of professionalism at the dealership is a rarity for any industry these days - that is prime reason for our continued loyalty to Rick, Romeo and the team at Lexus of London. The other reason is that the RX is built right here in Ontario, and are the most reliable automobiles my family has ever owned. We have had many competing German makes and models, and non hold a candle to Lexus build quality. This isn't a small purchase, this is a purchase where you are relying on a machine to take your family safely, and consistently, from point A to point B, and not have to worry about lights shorting out, windows or doors not locking, or a engine light randomly turning out. Have your Lexus serviced at it's regular intervals, at the Dealership, and it will last you a very long time. More

Print

Meeting with Rick we outlined what we wanted in a new hybrid vehicle. He patiently and thoroughly detailed the options and how their purpose in the different trim levels for the NX350H. This helped us to hybrid vehicle. He patiently and thoroughly detailed the options and how their purpose in the different trim levels for the NX350H. This helped us to make an well informed purchase. Further we with his assistance we reviewed a number of financing options and were able to get one which best worked for us. More

Print

Rick, was easy to work with, not pushy and patient. He knew his stuff and could answer all my questions. Sometimes twice. He knew his stuff and could answer all my questions. Sometimes twice. More

Print