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Rick Kealoha-Jacobson
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Rick Kealoha-Jacobson
Service Advisor GM & HYUNDAI
Jim Falk Motors of Maui
260 Hana Hwy
Kahului, HI 96732
68 Reviews
SAN DIEGO STATE GRADUATE D1 BASEBALL PLAYER FAMILY, GOLF , BASEBALL, SURF & FISHING
Read moreDealership Experience
12 yrs, 1 mo
Industry Experience
12 yrs, 1 mo
Languages Spoken
English
68 Reviews
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68 Reviews of Rick Kealoha-Jacobson
Verified Customer
Helpful 
May 30, 2024
Awesome experience with Rick and service workers. Highly recommend coming here for your service needs! Highly recommend coming here for your service needs! More
by andrewlong9992
Other Employees Tagged: Jason Stewart
May 29, 2024
Rick is always awesome! I have owned many vehicles purchased through Jim Falk, servicing at Ford, Chrysler, and the GMC dealerships. Ford was terrible, Chrysler is certainly I have owned many vehicles purchased through Jim Falk, servicing at Ford, Chrysler, and the GMC dealerships. Ford was terrible, Chrysler is certainly substandard - if you can ever actually get a hold of the service department and get an appointment. But the GMC service and dealership in general is awesome. More
by ROBBY
May 25, 2024
Nice staff and comfortable waiting room. Very fast service, I will be back and would recommend. Very fast service, I will be back and would recommend. More
by ALICIA7372
Other Employees Tagged: Aleiya Rosales, Ryan Westberg, Natalie Darisay
May 15, 2024
Terrible Overall Experience 900 dollars to replace a valve cover gasket. Charged 3 percent to use a credit card. Charged over 100.00 to determine what had to be done. Oil leak was the issue but valve cover gasket. Charged 3 percent to use a credit card. Charged over 100.00 to determine what had to be done. Oil leak was the issue but oil was left half empty, oil cap lid not put back on 2 bolts left on my windshield shelf. Be using you guys for 15yrs. Never again More
by OMALLEYPEOPLE
Other Employees Tagged: Aleiya Rosales, Ryan Westberg, Natalie Darisay
May 15, 2024
Rick has always gone above and beyond in helping us take care of our fleet vehicles. Took care of a major problem that was covered under warranty on a timely manner that exceeded our expectations of repair care of our fleet vehicles. Took care of a major problem that was covered under warranty on a timely manner that exceeded our expectations of repair time. More
by SURFRATMAUI
Other Employees Tagged: Neal Drewry
May 09, 2024
I had an absolutely terrible experience and am so very frustrated with the service at Jim Falk. I brought my truck in after making an appointment two weeks prior and the truck sat ALL day at the dealershi frustrated with the service at Jim Falk. I brought my truck in after making an appointment two weeks prior and the truck sat ALL day at the dealership with absolutely no diagnosis and not one person looked to see what was wrong. I spent all day without a truck and as a single mom it's very difficult to figure out picking up kids and drop off without a car. I got my truck back at 2pm with them saying they hadn't had any chance to look at it and wanted me to come back the next day but I couldn't because I had work. I have had this experience many many times with worse and worse issues on my truck. I bought my GMC sierra from the dealership and it has caused me so many problems. I wish they would just take care of the issues with the truck so I don't have to bring it back every month. More
by Very Disappointed
Other Employees Tagged: Aleiya Rosales, Ryan Westberg, Natalie Darisay
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