Rick Angel | Page 7

Holm Automotive Center Inc responded

Thank you for sharing your review of your service visit at Holm Automotive! We greatly appreciate your feedback and are thrilled to hear that Rick and Megan provided you with exceptional communication and service during your visit. At Holm Automotive, we understand the importance of clear and timely communication with our customers, and we're glad that Rick kept you informed throughout the entire process, from ordering the necessary parts to updating you on any changes and the delivery of your vehicle. Megan's efforts to keep you updated and provide you with a ride home when needed is also commendable. If you have any more feedback or need any further assistance, please don't hesitate to reach out. We're here to help and ensure your satisfaction with our services. Once again, thank you for choosing Holm Automotive for your service needs. We truly value your business and are honored to be your trusted service provider. - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your kind words and positive review of your service visit at Holm Automotive. We're thrilled to hear that we consistently provide excellent maintenance for your vehicle. Our team takes great pride in their experience and expertise, and we're glad that it shines through in the service we provide. We appreciate your trust in us and your continued support. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your patience with what is obviously a very frustrating situation and we appreciate the candid review. We are grateful for your business and apologize for the lack of follow through on your Tahoe. Anytime we fail to meet customer expectations or live our mission it is taken very seriously. Please allow me the opportunity to forward your remarks to our leadership team so they can review the situation and see if there is further discussion or coaching opportunities to be had. Kindest Regards - The Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for sharing your review of your service visit at Holm Automotive! We're thrilled to be your go-to dealership for all your automotive needs. It's wonderful to hear that you had a great experience with all departments at our dealership. Our team works hard to provide exceptional service in all areas, whether it's sales, service, or any other automotive-related assistance you may need. Your continued trust and loyalty mean a lot to us. We're committed to maintaining the highest standards and ensuring that your needs are met with excellence. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here to help and provide ongoing support. Thank you for choosing Holm Automotive, and we look forward to serving you again for all your automotive needs! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Mr. Baer, The $2,260.81 we are asking for is simply the first $2,260.81 check that you personally cashed. This check came from the insurance company and should have been applied to the repair in our shop. We even have the legal “Direction to Pay” document that you signed agreeing to pay us the $2,260.81. You have admitted to this fact saying that you had already spent the money and were even working on a payment plan with our company before changing your initial 5 Star review on DealerRater to this 1 Star negative review. (You were clearly happy with the work!) The fact you were working on a payment plan with our staff, which we have in writing, validates that you knew you owed the money. If you are under the impression that the insurance company would pay us the full amount of the authorized repair plus send you a check for $2,260.81 then you are clearly mistaken. We did the repairs in good faith and for the exact amount authorized by the insurance company and look forward to quick settlement of this matter. Thank you, The Staff at Holm Automotive Center

Holm Automotive Center Inc responded

Thank you for bringing this matter to our attention. Please allow me the opportunity to contact our leadership team and the collision center manager to get more information so that we may address your concern promptly with transparency and respect. We appreciate your patience. - Sincerely the Holm Automotive Team.

Holm Automotive Center Inc responded

We are very disappointed to hear that we failed to meet your expectations and appreciate you taking time to reflect on your most recent experience. Your candid feedback is forthright, honest, and well stated. Thank you for the opportunity to learn, grow, and discuss how we may better handle both the your situation and others like it that may follow. I will send a follow up to our leadership team and ask them to review the situation with the Collision Center Manager. We appreciate your patience and thank you for your patronage. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

There is nothing we love more than to hear from our customers that we are truly living our mission. Thank you for the purchase and review! Michelle and the staff will be super pleased your expectations were exceeded. Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your sales rep or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for sharing your positive experience with Holm Automotive! We're delighted to hear that your Jeep looked great after the service and that Rick was able to assist you quickly with your car problems. We take pride in ensuring that our customers' vehicles not only receive the necessary repairs but also leave our service department looking their best. It's wonderful to know that your Jeep met your expectations in terms of appearance. Additionally, we're glad Rick was able to provide you with prompt assistance for your car problems. We understand that quick and efficient service is essential, and our team is committed to addressing our customers' needs as efficiently as possible. We appreciate your feedback and your business. If you have any further questions or require any assistance in the future, please feel free to reach out. We're here to help! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you so much for your kind words! We're absolutely delighted to hear that you and your wife have received exceptional service from Holm Automotive and that it feels more like family service. We strive to create a welcoming and warm atmosphere for all our customers. Treating you like family is an important aspect of our approach to customer service, and we're thrilled that it has resonated with you and your wife. We value the relationships we build with our customers and are grateful for the trust you have placed in us. Providing great service is at the core of what we do, and we're honored to have had the opportunity to serve you. If there's anything else we can do to further enhance your experience or assist you and your wife in any way, please don't hesitate to let us know. We consider you part of our extended family, and we're always here to provide you with the same outstanding service you've come to expect from us. - Sincerely, the Holm Automotive Team of Abilene.