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Rhoel Gray
230 Reviews
Hi, my name is Rhoel Gray, I am a service advisor at Germain BMW of Naples. I started with the Germain Motor Co. in March of 2007 as a service advisor at Germain Acura in Naples, FL. Under the guidance and mentorship of Joe Diclaudio, and my sincere commitment to creating memorable and unique customer experiences, Germain Acura was ranked as one of the top 5 dealers in the nation for customer satisfaction 5 years in a row. Once at the #1 and #2 position out of 272 dealerships nationwide. In March of 2012, I transitioned to Germain BMW. I am proud to be a part of the Germain Motor Co. and the Germain BMW family because the level of dedication and significance given to our customer’s happiness is unparalleled. When I’m not working I enjoy fishing, watching documentaries on The History Channel and spending time with my wife and our son. I look forward to meeting you, and having you as a client for life by attending to your service needs at the level of excellence you deserve and expect.
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230 Reviews of Rhoel Gray
September 10, 2020
Rhoel Gray did an exceptional job (as always) with my tire issue. He explained to me about run flat tires and how they work. Very knowledgeable. Great people at a great dealership. tire issue. He explained to me about run flat tires and how they work. Very knowledgeable. Great people at a great dealership. More
by Robert
July 27, 2020
Excellent service I could have not asked for any better service than at Germain BMW. Rhoel Gray has been my service advisor for years and I would highly recommend him I could have not asked for any better service than at Germain BMW. Rhoel Gray has been my service advisor for years and I would highly recommend him. He excels at assuring that everything is taken care of. WELL done Rhoel! More
by raswfl
May 12, 2020
Rhoel, is the best service advisor that I have had over my many many years of owning and driving cars. He maintains a great attitude and I trust his advice and recommendations. my many many years of owning and driving cars. He maintains a great attitude and I trust his advice and recommendations. More
by gdomurot
Other Employees Tagged: Flavio Galasso
April 14, 2020
My family has had BMW vehicles for the past 14 years. The dealership, service and experience are second to none. When it’s comes to service Rhoel Gray is a super star... always going above and beyond to ensu dealership, service and experience are second to none. When it’s comes to service Rhoel Gray is a super star... always going above and beyond to ensure our service is exemplary . No other service department compares ! More
by ddub
April 07, 2020
Another great service experience at Germain BMW thanks to our advisor Rhoel Gray. Rhoel always goes out of his way to make sure we are taken care of and his professionalism and product knowledge is commendab our advisor Rhoel Gray. Rhoel always goes out of his way to make sure we are taken care of and his professionalism and product knowledge is commendable. More
by L Burback
March 24, 2020
Excellent , professional service For over three years We have had the pleasure of being assisted by a real professional, Rhoel Gray. He has often gone above our expectations in ord For over three years We have had the pleasure of being assisted by a real professional, Rhoel Gray. He has often gone above our expectations in order to make our service experience go smoothly. During this time when we are all concerned about remaining healthy , he personally disinfected my loaner car. That’s truly a person simply doing what is good for another . We thank him and want others to know they will receive the best service from from Rhoel Gray. More
by Appreciative
March 16, 2020
Back to BMW I've been with BMW for about 15 years, however, the dealer from Orlando that leased me this car was terrible and soured me on BMW. Germain BMW restore I've been with BMW for about 15 years, however, the dealer from Orlando that leased me this car was terrible and soured me on BMW. Germain BMW restored my faith in BMW. I purchased my low mileage lease car through Germain, and John "JJ" Joseph was extremely helpful, friendly and adept at getting things done for me. I've been servicing my BMWs at Germain for years, Rhoel Gray has been my go to guy. 5-stars for both JJ and Rhoel. More
by jack
Other Employees Tagged: John "JJ" Joseph, Jeremy Barber
March 13, 2020
Always courteous Rheol Gray has been my advisor for a few years now and he always provides excellent customer service. It is my pleasure to recommend him for the great Rheol Gray has been my advisor for a few years now and he always provides excellent customer service. It is my pleasure to recommend him for the great job that he does. More
by elizabethg
