Dealer Reviews
Cars for Sale
Dealer Log In
Rhoel Gray
230 Reviews
Hi, my name is Rhoel Gray, I am a service advisor at Germain BMW of Naples. I started with the Germain Motor Co. in March of 2007 as a service advisor at Germain Acura in Naples, FL. Under the guidance and mentorship of Joe Diclaudio, and my sincere commitment to creating memorable and unique customer experiences, Germain Acura was ranked as one of the top 5 dealers in the nation for customer satisfaction 5 years in a row. Once at the #1 and #2 position out of 272 dealerships nationwide. In March of 2012, I transitioned to Germain BMW. I am proud to be a part of the Germain Motor Co. and the Germain BMW family because the level of dedication and significance given to our customer’s happiness is unparalleled. When I’m not working I enjoy fishing, watching documentaries on The History Channel and spending time with my wife and our son. I look forward to meeting you, and having you as a client for life by attending to your service needs at the level of excellence you deserve and expect.
Read more230 Reviews
Write a Review
230 Reviews of Rhoel Gray
December 12, 2020
Service is excellent. From the receptionist to the service advisor. Rhoel Gray has been looking after my bimmer for a few years now. Always providing objective recommendations. This has build trust. service advisor. Rhoel Gray has been looking after my bimmer for a few years now. Always providing objective recommendations. This has build trust. Something that everybody values. More
by BMWfan
December 11, 2020
I AM A VERY SATISFIED CUSTOMER HAVING PURCHASED MULTIPLE CERTIFIED USED BMW'S AND ALL SERVICE REQUIREMENTS. KNOWING BILL EMERSON SINCE THE DAYS ON DAVIS BLV'D. CERTIFIED USED BMW'S AND ALL SERVICE REQUIREMENTS. KNOWING BILL EMERSON SINCE THE DAYS ON DAVIS BLV'D. More
by miltonmharshman
Other Employees Tagged: Bill Emerson
November 19, 2020
I must say that Rhoel Grey continues to be the best service rep one could ask for. Especially with my latest breakdown. I was stranded by the roadside for the second time in less than a year, towed service rep one could ask for. Especially with my latest breakdown. I was stranded by the roadside for the second time in less than a year, towed in each time. Rhoel was on the case and got my 530i fixed and back on the road. I know he's busy but he got me in! That said, I'm starting to be concerned with the long term quality of this Germain product. I've only been stuck on the road once before and that was with a Chevy Vega so it was that long ago. Now in less than a year, I've been stuck twice. Well, things do happen and perhaps it's just my turn. Regardless. Rhoel Grey and the service staff are the team you want when things go south. Just dang excellent. More
by airportbum
November 14, 2020
Rhoel Gray was my Service Advisor for my 2019 BMWX3. I had several questions regarding my service and and a particular function of the car. He explained everything thoroughly and answered all of my questi had several questions regarding my service and and a particular function of the car. He explained everything thoroughly and answered all of my questions. He was very courteous. When my car was completed he called and explained all of my service requests in great detail after they were completed. He provided excellent customer service. service was provided in a safe and timely manner. More
by MJ
October 16, 2020
Rhoel is great. His high level of service is a huge reason to own a BMW from Germain. He continually goes out of his way to help and make it a painless, pleasant experience. It's a level of service tha reason to own a BMW from Germain. He continually goes out of his way to help and make it a painless, pleasant experience. It's a level of service that i haven't experienced at any other dealer. More
by rmolloy
October 08, 2020
Another great day of service from Germain BMW. Over twenty years and many cars owned the service is truly the added value you just can’t get anywhere else. Bill Emerson and his team of service technici twenty years and many cars owned the service is truly the added value you just can’t get anywhere else. Bill Emerson and his team of service technicians always deliver. Our car was ready on time, service with a smile from Rhoel who stayed after 5:00 to make sure we were taken care of. More
by rickfioretti
Other Employees Tagged: Flavio Galasso, Bill Emerson
October 07, 2020
Adrian is very attentive and willing to help. He knows Adrian is very attentive and willing to help. He knows his job pretty good. High skill professional with exceptional automotive knowledge. Always gi Adrian is very attentive and willing to help. He knows his job pretty good. High skill professional with exceptional automotive knowledge. Always gives reasonable advices and finds best possible solutions for the problems. More
by Chavdar Kostov
Other Employees Tagged: Adrian Peña
October 02, 2020
I had a tire problem that needed immediate attention. I brought my X3 in with no advance notice. Rhoel Gray never blinked. In just over an hour he had the car ready to go back on the road, even with a nice brought my X3 in with no advance notice. Rhoel Gray never blinked. In just over an hour he had the car ready to go back on the road, even with a nice wash job. It was a bit expensive for just a car wash (LOL), but as always I greatly appreciated the prompt and courteous service from Rhoel and the great folks at Germain. More
by Fhawk852
Other Employees Tagged: Alex Pope
September 20, 2020
Rhoel Gray has been my service advisor for at least four Rhoel Gray has been my service advisor for at least four years now. Everytime I bring my car in I'm always greeted with a smile from him and the ass Rhoel Gray has been my service advisor for at least four years now. Everytime I bring my car in I'm always greeted with a smile from him and the assurance that he will check everything out! I will never forget his kindness when my Mother passed away and I needed my car fixed to travel. He got it ready to go in hours! My family has bought three BMWS from Germain because of Rhoel and his reputation as a service advisor. To my family having a good and honest person servicing our cars is everything!We respect and trust him! More
by gmimi657
September 18, 2020
The Germain dealership continues to offer excellent service and atmosphere. But the big difference is my service advisor, Rhoel Gray. Rheol is a top quality advisor. He greeted me upon arriving and kep service and atmosphere. But the big difference is my service advisor, Rhoel Gray. Rheol is a top quality advisor. He greeted me upon arriving and kept me informed while I waited for my car to undergo routine service. When service was completed, Rhoel took the time to fully explain what work was completed. Rhoel has been my service advisor for many years and has demonstrated a continued commitment to maximizing the customer experience. More
by wfranz
