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Rhoel Gray
230 Reviews
Hi, my name is Rhoel Gray, I am a service advisor at Germain BMW of Naples. I started with the Germain Motor Co. in March of 2007 as a service advisor at Germain Acura in Naples, FL. Under the guidance and mentorship of Joe Diclaudio, and my sincere commitment to creating memorable and unique customer experiences, Germain Acura was ranked as one of the top 5 dealers in the nation for customer satisfaction 5 years in a row. Once at the #1 and #2 position out of 272 dealerships nationwide. In March of 2012, I transitioned to Germain BMW. I am proud to be a part of the Germain Motor Co. and the Germain BMW family because the level of dedication and significance given to our customer’s happiness is unparalleled. When I’m not working I enjoy fishing, watching documentaries on The History Channel and spending time with my wife and our son. I look forward to meeting you, and having you as a client for life by attending to your service needs at the level of excellence you deserve and expect.
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230 Reviews of Rhoel Gray
October 13, 2014
Quality all the way Brought my 2011 M3 in for some issues that another dealer couldn't solve. They found the problem, fixed it and fixed another two unrelated issues tha Brought my 2011 M3 in for some issues that another dealer couldn't solve. They found the problem, fixed it and fixed another two unrelated issues that the other dealer missed. Top notch service. If you need to buy a car, see Greg Bell - no pressure, but still remains on top of your needs. More
by sgrinavi
Other Employees Tagged: Greg Bell, Tracy Costantini
October 01, 2014
Rhoel Gray went above and beyond Yesterday my BMW had to be towed to Germain BMW because it overheated. I took a cab to work. Rhoel called several times during the day to keep me pos Yesterday my BMW had to be towed to Germain BMW because it overheated. I took a cab to work. Rhoel called several times during the day to keep me posted on what work had to be done on my car. They got the car fixed the same day, and Rhoel drove to where I work and took me to the shop so I could get my car. Rhoel is an outstanding asset to Germain BMW, he really goes out of his way to help customers. More
by rickclean
Other Employees Tagged: Larry Brewer
September 16, 2014
Service Experience with Rhoel Gray On 9/5, my back window would not roll up due to the electric window regulator I called BMW and left a message for Mr. Gray. It was after 5:30pm on a On 9/5, my back window would not roll up due to the electric window regulator I called BMW and left a message for Mr. Gray. It was after 5:30pm on a Friday. He called me back immediately and let me bring my car in that night so like my window could be fixed first thing Saturday morning and so that my car could be secure because I wasn't able to put it in my garage. Mr. Gray gave me a loaner car for Saturday. When I showed up Saturday expecting to pay, I was just SHOCKED!! Actually speechless! Mr. Gray got my service covered under warranty!!!! It made my weekend!! As I just found out I was going to have a huge medical bill coming my way. His professionalism and customer service is exceptional! He should be commended for his can do attitude! He always has a smile on his face and is happy to help his customers! Alex S More
by Alex7deal77
September 03, 2014
Superb Service! Rhoel Gray is my service advisor at Germain BMW Naples Florida. He has my total trust when it comes to servicing my vehicles. Rhoel is extremely kno Rhoel Gray is my service advisor at Germain BMW Naples Florida. He has my total trust when it comes to servicing my vehicles. Rhoel is extremely knowledgeable as well as professional. I would not have any hesitation recommending him. More
by randy.abraham.142
August 26, 2014
Always GREAT SERVICE Have had 3 BMW Z4s and wouldn't buy or have them serviced anywhere but German.When you buy or have your car serviced it given back to you cleaned like Have had 3 BMW Z4s and wouldn't buy or have them serviced anywhere but German.When you buy or have your car serviced it given back to you cleaned like it was new.GREAT DEALERSHIP from Sales to Service More
by hand62812
Other Employees Tagged: Rhoal Gray
July 30, 2014
Great Service For several years Germain BMW has exceeded my expectations for both my car and my wife's car with regards to our service. They've earned my repeat bus For several years Germain BMW has exceeded my expectations for both my car and my wife's car with regards to our service. They've earned my repeat business More
by John Baldini
July 24, 2014
Second Visit From the greeting Rohel Gray, a representative asked me about my wedding. He remembered from my first visit that I was preparing for a wedding. Servic From the greeting Rohel Gray, a representative asked me about my wedding. He remembered from my first visit that I was preparing for a wedding. Service was well done. More
by polixus
July 23, 2014
Unprofessional Been going to Germain bmw of naples for over 3 years and have never had a bad experience until Rhoel was assigned to be my advisor. I tried to get cl Been going to Germain bmw of naples for over 3 years and have never had a bad experience until Rhoel was assigned to be my advisor. I tried to get clarification from him on an issue discovered with my car during an oil change and I was made to feel as if I was a huge burden on his time. Ultimately I feel he was not knowledgable on the topic and so my concerns were dismissed in a condescending manner. He ultimately gave me a snarky recommendation to take my car to another bmw specialist where I had been prior since "I trusted them so much." Felt like I was dealing with a child. More
by Bmw
Other Employees Tagged: Rhoel Gray
February 26, 2014
I always have a positive experience working with all staff encountered at this great dealership! Roel always takes care of me in service with previous vehicles (this is my 3rd 7 series). Flavio is al staff encountered at this great dealership! Roel always takes care of me in service with previous vehicles (this is my 3rd 7 series). Flavio is always helpful and in the background where necessary. Greg was very instrumental in this latest aquisition, making this deal seamless! They all treat me with the utmost respect, courtesy, and professionalism. A pleasure to do business with all. Thank you! More
by dwtmjd
Other Employees Tagged: Flavio Galasso , Larry Brewer, Francesca Zupancic
February 15, 2014
Peter Martin and Mike Brin teamed up to assist in making the sale, with help early on from Greg Schneff. They were all professional, knowledgeable, patient and took extra time to answer all my questions, et the sale, with help early on from Greg Schneff. They were all professional, knowledgeable, patient and took extra time to answer all my questions, etc. All the staff at Germain has been wonderful. This dealership is a main reason for my second BMW purchase here. More
by danielstar
Other Employees Tagged: Paul Cullinan , Mike Brin, Tracy Costantini, Peter Martin
