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Rachel Farrell
Rachel Farrell at Jim Norton Toyota Tulsa

Rachel Farrell | Page 7

Service Advisor

Jim Norton Toyota Tulsa

9809 South Memorial Drive
Tulsa, OK 74133

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4.8
71 Reviews
4.8

71 Reviews

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71 Reviews of Rachel Farrell

February 20, 2024

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Employee Rating

David is one of the best service representatives. He is knowledgeable about the vehicles I have serviced. He is friendly and helpful. More

by rhardy1557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Holmes, Greg Foster, Eric Cooper, Jeff 'Stewart' Cantrell , Hunter Allen, Auston Foster, Zeb Freter, Levi Hale

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Feb 20, 2024

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that David was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Courtney, Jim Norton Auto Group

February 20, 2024

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Employee Rating

Racheal is real sweet and never pressures. She recommends what we need to do and go from there. I had her the last time and hope to continue with her. Of course we did did do a brake flush and More

by ldplay4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 20, 2024

Jim Norton Toyota Tulsa responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Rachel assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Courtney, Jim Norton Auto Group

February 19, 2024

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Employee Rating

Excellent customer service and minimal wait time, will use JN for all my vehicle services More

by PCURRIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Foster, Eric Cooper, Joey Ryan, Jeff 'Stewart' Cantrell , Auston Foster

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Feb 20, 2024

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

February 16, 2024

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Employee Rating

Complete and efficient service while I waited and I have enjoyed the lattes too. Thanks. More

by dcwuellner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 20, 2024

Jim Norton Toyota Tulsa responded

Thank you for visiting our service department and for leaving the kind words! We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Courtney, Jim Norton Auto Group

February 16, 2024

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Employee Rating

I like the quality care I receive consistently from this dealership. I buy all of my cars from here. More

by 332REDTAILS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 16, 2024

Jim Norton Toyota Tulsa responded

We appreciate your input! We're glad to hear that you are consistently impressed with the service we offer here at Jim Norton Toyota. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Courtney, Jim Norton Auto Group

February 14, 2024

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Employee Rating

Staff was helpful and the time was reasonable. I will be returning when a part is received for installation. More

by BOBJUDYCLAPP
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 14, 2024

Jim Norton Toyota Tulsa responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Courtney, Jim Norton Auto Group

February 13, 2024

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Quick and reasonably priced. Had to go back due to leaves making a rattling noise in my cabin fan. More

by andrew.teehee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 14, 2024

Jim Norton Toyota Tulsa responded

Thanks for the kudos, Andrew. It is gratifying to hear that you received quick and efficient service on your vehicle. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

February 13, 2024

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Employee Rating

Racheal was great! She was very helpful and I appreciated her assistance. Consider giving her a raise. She was very polite and professional. More

by SHELLGAME2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hunter Allen, Zeb Freter

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Feb 13, 2024

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Rachel was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Courtney, Jim Norton Auto Group

February 12, 2024

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Employee Rating

They are very efficient ! They work with everyone and care! Thanks for a good job! More

by MUSICWOMEN84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 13, 2024

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Courtney, Jim Norton Auto Group

February 12, 2024

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Employee Rating

Service department was friendly. They are quick and very efficient. Would recommend to friends and family. More

by david_szczepanski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 13, 2024

Jim Norton Toyota Tulsa responded

David, we cannot thank you enough for your wonderful review of Jim Norton Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Courtney, Jim Norton Auto Group

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