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Rachel Farrell
Rachel Farrell at Jim Norton Toyota Tulsa

Rachel Farrell | Page 6

Service Advisor

Jim Norton Toyota Tulsa

9809 South Memorial Drive
Tulsa, OK 74133

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4.8
71 Reviews
4.8

71 Reviews

Write a Review

71 Reviews of Rachel Farrell

March 01, 2024

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Employee Rating

Be doing business with Jim Norton for over 10 years an 3 cars later. Sales staff top of the line. Service dept , very knowledgeable and easy to deal with. More

by ACOHEN444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 04, 2024

Jim Norton Toyota Tulsa responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Courtney, Jim Norton Auto Group

March 01, 2024

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The staff were professional and treated us with respect. And the communication was clear and prompt. More

by BRENDALANCE51
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 04, 2024

Jim Norton Toyota Tulsa responded

Brenda, we always like to read customer feedback and are happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, so it is great to know that our team treated you with the respect you deserve. If there is anything else that we can do for you, please don’t hesitate to reach out. Sincerely, Courtney, Jim Norton Auto Group

February 29, 2024

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Good experience every time! Zeb is awesome in the service department you should promote him! Great dealership! More

by JPBARNABY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zeb Freter

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Mar 01, 2024

Jim Norton Toyota Tulsa responded

Thank you for taking the time to write about your experience with us! At Jim Norton Toyota, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Zeb was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

February 26, 2024

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Employee Rating

Received car in timely manner. They updated me with issues and took care of my requests. More

by JUSMITH8282
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Not sure but think it was Rachel

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Feb 27, 2024

Jim Norton Toyota Tulsa responded

Thanks for the kudos! It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Courtney, Jim Norton Auto Group

February 26, 2024

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Employee Rating

Rachel was very helpful. Service was great and a nice young man helped me with the navigation system on my car. More

by DAGWHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 27, 2024

Jim Norton Toyota Tulsa responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Courtney, Jim Norton Auto Group

February 26, 2024

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I purchased my car there almost 5 years ago and I have had consistently good maintenance experiences with them. More

by amcog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 27, 2024

Jim Norton Toyota Tulsa responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Courtney, Jim Norton Auto Group

February 21, 2024

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Very friendly employees, explained things well. They finished before the time they told me at first. More

by prsmallwood1417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hunter Allen

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Feb 22, 2024

Jim Norton Toyota Tulsa responded

Thank you for taking the time out of your day to share your wonderful experience with us! We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Courtney, Jim Norton Auto Group

February 21, 2024

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I was very pleased with my visit. I was surprised at how fast I was taken care of. I just had oil change and tire rotation but I've never had this done in such a timely manner 👍👍 More

by DONJRYAN67
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Cooper

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Feb 22, 2024

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our service team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Courtney, Jim Norton Auto Group

February 21, 2024

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They are great and friendly people to work with. I would recommend them to anyone who wants a Toyota. More

by bbwoman1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 22, 2024

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Courtney, Jim Norton Auto Group

February 21, 2024

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Employee Rating

Quick tire rotation service as requested at no charge to me on this date of service More

by SFDRIESEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 22, 2024

Jim Norton Toyota Tulsa responded

Thank you for your wonderful feedback! We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Courtney, Jim Norton Auto Group

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