"2019 Wrangler S 2 dr"
- D from Mississauga
Thank you Ola for your professionalism, knowledge, recommendations and pleasant demeanor! Every interaction with Ola was stress free; from vehicle reviews, to the financial details. Ola even got the "loyalty program" sorted with the parts department so that we could get the side rails the next day. Our new vehicle was ready and waiting at the agreed to time. Thanks Tina for your help and patience through the process.
I have been a customer of Erin Dodge for years; buying vehicles and getting service done. Kendra is always a great communicator. We recently had a challenging service issue and the entire service team went above and beyond to sort it out!
Thank you all!
Purchased a used Dodge Grand Caravan from this dealership. This service centre run by Peter supplied the Safety Certificate, yet my vehicle came with under inflated tires and the wheels were misaligned. After 2 service visits, Peter and his team kept claiming they fixed the alignment, but never provided any documentation to confirm the toe-in or camber. I went to a competing dealer, and in one hour they scanned the wheels and fixed the alignment.
Dealt with Amgad in purchasing the vehicle. He falsely claimed I needed to buy their extended warranty in order to get approved for financing, and he doubled the cost of the warranty package he provided me stating that it was a good deal. I confirmed the actual dealer cost for the warranty packages with a competitor after the fact, and was forced to demand a refund on my warranty.
Zain is a typical finance guy at a dealer. Other than not giving me a heads up on the warranty cost given to me by Amgad, I have no remarks. He is no different than any other individual in the same position.
The sales manager at the time, Trent Fleck, and the owner, Mark Kennan, were approached to report the customer service received (lack thereof) and the lies that were told by their team. Both individuals stood by their employees and condoned their questionable behaviour.
I have steered all my friends and family away from this dealer.
I went to Erin Dodge dealer on 3/25/2019 as I have just purchased new Wrangler and wanted to accessories it with Slush floor Mats, Fuel Gas Filler Cap and Mopar Head Liner and had few qoutes from different websites and as usual MR.Kevin Persaud in parts department immediately took care of me with the same welcoming face and smile as I have been Erin Dodge customer since 2014.He gave me a way better cost then any of those quotes that I have shown it to him.work was done in timely manner as usual.He also mention about the 33 inch tire & rims combo for next winter season as well as A/T tires so I can drive all year long without switcing them once again forward thinking and looking after his customer at this point I would also like to mention few others who helped me with the process service advisor Kendra Allen,Service Manager Peter Tamminga and front dest at service which I dont know the name but they know who they are great job guys and thank you vey much for awesome service and amazing experince.
"Thank you BO!"
Went in to look around and Bo found us. He looked after us so well that we bought a car from him. Thank you Bo and all the others that helped us out.
"Outstanding Service - Mark"
- Mark McC
I had a front passenger wheel/frame knock on my Jeep SRT8.
After getting the run around about it from six other dealers as it’s still under warranty.
I took it to Erin Dodge Chrysler for one last attempt & right from the minute I drove into the service bay I was met by Peter Tamminga the service manger & Sam Drage the service advisor who in a Classy,Proffesional manner put mats & plastic on my seats and floor and installed an OBD reader for faults,listened to my concerns! Took Peter for a test drive & yup it was the front passenger Strut & bracket!
Repaired a few days later after ordering strut & problem gone!
If anyone wants a dealer experience that’s Classy,Trouble Free & very Professional I recommend Erin Dodge Chrysler to everyone for your service or purchase’s!!!!
Other Employees Tagged:
"Generally Good Group"
- Older Wiser
. My experience with the body shop manager has been excellent. He fixed the door on the drivers side of my vehicle.. I have had the car in for adjustment 3 or 4 times because it did not accelerate without hesitation. T he car never stalls but hesitates when there is a need for full power. The final agreement was executed by the sales manager Khalid Owainat.
""Can I help you today""
Thursday 12 April I met the "everready bunny" Bo Harnam. I'd only come in to drool at the showroom models while my summer tires were being applied and ended up driving out on Friday in a brand new Cherokee TrailHawk . and Bo was totally responsible haha. He was tireless and enthusiastic and everything he did was geared to get me the best deal possible and get me in the driver seat of a brand new car...I almost ran the legs off him but he took a licking and kept on ticking...He said jokingly that I was a hard man and I said "well you started it" hahah
I have to say I was totally please because he got so many people involved in making sure I got the best deal for me and I have to take my hat off to him and the whole team at Erin Jeep....They know their stuff and treat you well....everytime
"Sales, Service, and Body Shop"
I don't usually take the time to leave a review unless I've had a negative experience with a business. With Erin, I feel compelled to leave a review because of how consistently excellent they have been over the years, and I have used Erin Dodge for approximately 12 years now. I have purchased 4 vehicles from Erin (both new and used), have had my vehicles serviced there countless times, and had body work done there 3 or 4 times.
I really can't say enough positive things about every department I have dealt with. The sales guys are honest and transparent, the service department has never steered me wrong and have always been fair, and the body shop is probably the best and most reasonable you'll find.
I have sent countless friends and family to Erin, and I extend that to this review. If you're looking for a new/used car, or need service, or are in need of some body work, I recommend Erin Dodge with absolute confidence.
"Terrible service experience "
- Tatiana & Daniel
I have been back to this dealership with the same issue 4 times and it still has not been fixed. When I called back to advise them that the problem had returned I was told that my vehicle was safe to drive and that the only problem was the annoying noise every time I have to use the brakes. I will be going elsewhere as Erin dodge has been no help. This is unacceptable as I have extended warranty and have had my vehicle for only 1 year.
Other Employees Tagged:
"Great customer service"
Vania provided great support and customer service. She answered all our questions and concerns about the Jeep Trailhawk. She was very caring and made sure we found exactly what we were looking for. If you are looking for a new or used vehicle I would highly recommend you visit Vania at Erin Dodge.