Peter Herman | Page 5

Peter gives me great advice for my car all the time. I feel he’s very trustworthy! I feel he’s very trustworthy! More

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Me. Herman was awesome and the service was excellent. They really went the extra mile They really went the extra mile More

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I leverage the service for my Mercedes and the service department and my rep Top notch I would recommend to anyone and it actually keeps me in the Mercedes family because of how good the service departmen department and my rep Top notch I would recommend to anyone and it actually keeps me in the Mercedes family because of how good the service department has More

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MB of Annapolis have helped us through a difficult situation with our claim adjuster. They handled the situation in a professional manner,and got the job done in a few days unlike the claim adjuster w situation with our claim adjuster. They handled the situation in a professional manner,and got the job done in a few days unlike the claim adjuster who took weeks. We will continue getting our services done at MB of Annapolis and thank you Peter for all that you do. More

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Recently I was instructed to have my car towed to the Annapolis dealership to address a brake related recall. Sounds simple, right? Well after three exasperating hours of trying to arrange the tow I had Annapolis dealership to address a brake related recall. Sounds simple, right? Well after three exasperating hours of trying to arrange the tow I had accomplished absolutely nothing. You should know that my had just been hospitalized. To say I was stressed would be an understatement. I was at that very moment in the process of building a handicap ramp and at my wits end. I addition I was faced with the possibility of losing my car for an extended period of time and now unable to accomplish the first step in the process. I decided to contact the service department one last time. Lucky for me a service adviser, Peter Herman answered. I'm sure he was aware of my frustrated attitude, but instead of putting me off, he told me not to worry that he would take care of everything. The end result, the car was towed within the hour and in fact the issue was resolved the following day. I want the MB dealership to know that they are fortunate indeed to have Peter Herman in their employ. He is an amazing, compassionate man and a credit to the Mercedes Benz brand. More

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Should you buy or service your car at MBA? YES! Thank Alex Clothier for excellent service. YES! Thank Alex Clothier for excellent service. More

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While visiting my mother in Bowie, MD my GLS450 experienced a bulged in a tire. Fortunately, Mercedes of Annapolis was able to help me. Best service ever! Peter Herman was extremely helpful. A true experienced a bulged in a tire. Fortunately, Mercedes of Annapolis was able to help me. Best service ever! Peter Herman was extremely helpful. A true professional who provided A++customer service. Mr. Herman was very knowledgeable, and friendly. He kept me informed of the progress on my car, and really did an exceptional job. I truly appreciate his help. The service I received at Mercedes of Annapolis exceeded the standard! Service was way better than any service I have received at dealership with any vehicle I have owned. Thanks a million Mr. Herman. More

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Thanks Chuck, you are awesome! I never knew service could be so easy. Thanks for your help. I never knew service could be so easy. Thanks for your help. More

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Amazing customer service, very caring and compassionate and they will not let you leave unhappy. and they will not let you leave unhappy. More

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My service visit was simply to pick up a new key I ordered. Eddie (Parts) began checking the key to make certain it worked properly-it did not. Terrence (Service Intake) immediately recognized that th ordered. Eddie (Parts) began checking the key to make certain it worked properly-it did not. Terrence (Service Intake) immediately recognized that the key (2014) required programming. Terrence’s knowledge about Mercedes keys enabled them to readily identify the service needed. I was not prepared for a lengthy visit. Terrence reassured me that I would be serviced during my visit and not be required to return another time. This allayed my frustration because I lived nearly an hour away. As a caregiver, this was very important to me. Terrence quickly engaged Pete (Advisor) to secure serving for me. There were many customers being serviced at the time but Pete was able to graciously schedule me in. Terrence, Pete and Eddie made a potentially frustrating visit a pleasant one. Eddie check on me to make sure things were resolved. Pete also identified a recall repair that was required and scheduled me for that service as well. A special note about the ladies at checkout-they are always so friendly, warm and pleasant. More

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