Paula Williams
Paula Williams at Honda of the Avenues

Paula Williams | Page 2

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.9
184 Reviews
4.9

184 Reviews

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184 Reviews of Paula Williams

May 15, 2026

Dealership Rating
Employee Rating

Everything runs smoothly at this dealership; great experience and love having female service advisors It can be pricey but you get what you pay for and I'm satisfied with my experience More

by laurenaziz
Recommend Dealer
Yes

Other Employees Tagged: Paula Williams

May 18, 2026

Honda of the Avenues responded

Thank you for the great review! We’re happy to hear you had a smooth experience and appreciate your kind words about our team. We truly value your support and look forward to seeing you again!

May 12, 2026

Dealership Rating
Employee Rating

Paula Williams is the best! ! Always there to help and explain the situation. I'm so glad I changed from Coggin to you guys!! More

by mascir04
Recommend Dealer
Yes

Other Employees Tagged: Paula Williams

May 18, 2026

Honda of the Avenues responded

Thank you for the amazing review! We’re so glad Paula has been helpful and taken great care of you. We truly appreciate your trust in us and are happy to have you as part of our family!

May 07, 2026

Dealership Rating
Employee Rating

They book too many appointments at the same time, took 2 1/2 hours to puncture a small hole. About 40 people all waiting at the same time. Is enough of a frustration to make me consider not purchasing a Hon More

by kat101424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 08, 2026

Honda of the Avenues responded

Thank you for your feedback. I’m very sorry to hear about the extended wait time during your visit. We understand how frustrating it can be when multiple customers are scheduled at the same time and service takes longer than expected, especially for what seemed like a minor repair. While we do our best to accommodate every guest as efficiently as possible, there are times when workflow and unexpected delays can impact timing. We appreciate you bringing your experience to our attention and giving us the opportunity to address your concerns. We truly appreciate you choosing us for your service needs and hope we have the opportunity to provide you with a better experience in the future. Crista Poynor Service Director

May 07, 2026

Dealership Rating
Employee Rating

Great job on the communication about car problems and getting car ‘s maintenance done in same day. More

by KARENTSARGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Lewis, James Besemer

May 18, 2026

Honda of the Avenues responded

Thank you for the great review! We’re so glad the communication was clear and that we could get your maintenance completed the same day. We truly appreciate your support and look forward to seeing you again!

May 06, 2026

Dealership Rating
Employee Rating

This location is lucky to have a woman like Laura. Location is Clean, Efficient, & amazing hospitality. More

by Xsweet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

May 06, 2026

Honda of the Avenues responded

Thank you for your kind words! We’re glad Laura provided a great experience and that you enjoyed our clean facility and hospitality. We appreciate your feedback and hope to earn that 5th star on your next visit!

April 30, 2026

Dealership Rating
Employee Rating

Friendly and easy to work with. Exceeded my expectations. My advisor Paula kept me in the loop on everything. More

by X
Recommend Dealer
Yes

Other Employees Tagged: Paula Williams

May 01, 2026

Honda of the Avenues responded

Thank you for your kind feedback. We’re glad to hear your experience exceeded expectations and that Paula kept you well informed throughout the process. We appreciate your support and look forward to serving you again.

April 28, 2026

Dealership Rating
Employee Rating

Appointment was made easily on line. I had a request for some additional items to add to my car and Paula went above cane beyond to provide me with all the information I needed to make a More

by Crh1052
Recommend Dealer
Yes

Other Employees Tagged: Paula Williams

Apr 29, 2026

Honda of the Avenues responded

Thank you for the great review! We’re glad your appointment process was easy and that Paula went above and beyond to help you with the additional items for your vehicle. We appreciate your support!

April 16, 2026

Dealership Rating
Employee Rating

No Done No good service nevere come I dont like even i lueze my monye More

by Wendewesenteklewolde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Paula Williams

Apr 16, 2026

Honda of the Avenues responded

We’re sorry to hear you feel this way. Your experience does not reflect the standards we aim to provide. Unfortunately, we’re unable to identify your visit based on this review. We’d welcome the opportunity to speak with you directly to understand what occurred and work toward a resolution. Please contact us at your convenience. Crista Poynor 904-370-1300

April 14, 2026

Dealership Rating
Employee Rating

great everything looks great, and everyone is very helpful in dealing with customers with their needs More

by analizafajardo2215
Recommend Dealer
Yes

Other Employees Tagged: Paula Williams

Apr 15, 2026

Honda of the Avenues responded

Thank you, we’re glad everything went great and that our team was helpful in meeting your needs, we really appreciate your feedback!

April 03, 2026

Dealership Rating
Employee Rating

I've always been treated well here, and every problem is explained clearly. Will continue coming to them with any problems! More

by Diana Horton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2026

Honda of the Avenues responded

Thank you for your loyalty! We’re glad you’ve always received clear explanations and excellent service. We look forward to assisting you with any future needs.

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