Paul Silverman | Page 11

insulted to be told next time you will need to pay for an air filter. air filter. More

by kelliegre Verified Customer Verified Customer

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Salesman Paul was great and always kept me up to date on order. Finance Joey was easy to deal with. order. Finance Joey was easy to deal with. More

by bgreenberg2002 Verified Customer Verified Customer

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I’ve always been pleased with Jackson service. Appreciate the great job Nick does. The staff are professional and attentive to the customers. I would highly recommended Jackson Acura for service. the great job Nick does. The staff are professional and attentive to the customers. I would highly recommended Jackson Acura for service. More

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My salesman mr Paul has been truly amazing. From start to finish. Even after the deal he still checks in on me. finish. Even after the deal he still checks in on me. More

by mschyna01 Verified Customer Verified Customer

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Terrible. I bought my second Acura brand new from Jackson Acura in 2020. I thought I would be a lifetime Acura customer because the reliability of the the cars. After this experience I will never buy another Acura in 2020. I thought I would be a lifetime Acura customer because the reliability of the the cars. After this experience I will never buy another Acura again in my lifetime. It only had 3,000 miles when I offloaded the junk. It was in service at least 7 times in less than a year and the issue never got resolved. The infotainment systems are not only faulty they are a driving hazard... completely distracting. Jackson gave me a complete runaround on this issue. They never fixed it and kept promising me that the next time I'd bring it in, they'd be able to fix it. Several other items needed repairs in the short time I owned the car including replacing the brakes! But the infotainment system was my biggest concern because when it went out randomly I lost navigation and phone connectivity in addition to the stereo features. I showed Jackson a class action law suit that was filed in California about this issue and asked that they do the right thing to resolve it. But that never happened. I chose Jackson because they touted customer excellence but I never felt like they valued me as a customer. I'll never step foot in that place again. And Acura lost what could have been a lifelong customer. Terrible. More

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Update 2: They collected 181 dollars for title and registration from me. However, they sent only 97 dollars to my DMV. No star deserved and still no fixing the problems. Update: Every good exper registration from me. However, they sent only 97 dollars to my DMV. No star deserved and still no fixing the problems. Update: Every good experience is ruined now because of neglected paperwork and no intention to fix it. Why did they charge doc/processing fee if they did not properly do their job. We purchased a new one. As a out-of-state buyer, I mainly communicated with Mr. Paul Silverman who is an excellent business manager. Through communication via emails, phone calls, and texts for a little over a week, we found our a sweet spot. A week later we visited to purchase it as we agreed and picked it up. One more thing, Tanya at the Finance Dept. was also very helpful. More

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Paul, informed me all the needed docs prior to my arrival. There was hardly any hassles and the process was super neat and crisp! arrival. There was hardly any hassles and the process was super neat and crisp! More

by Rohan Verified Customer Verified Customer

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Seamless everything promised transpired. Exceptional sales person.Good good good good good good good good good good good good good good good good good g sales person.Good good good good good good good good good good good good good good good good good g More

by Gary Perna Verified Customer Verified Customer

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An excellent experience working with Paul Silverman, he is a true professional and made our 1st Jackson Acura purchase a pleasure. Highly recommend Paul & Jackson Acura to everyone. is a true professional and made our 1st Jackson Acura purchase a pleasure. Highly recommend Paul & Jackson Acura to everyone. More

by jamesspencer21 Verified Customer Verified Customer

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Great customer support. Nice, clean location Rep (Sergei) was very helpful and to the point and made things easy for us. Didn’t get the same experience from Paul. (Sergei) was very helpful and to the point and made things easy for us. Didn’t get the same experience from Paul. More

by vijaybn Verified Customer Verified Customer

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