Owen Suarez
Owen Suarez at Advantage Chevrolet of Hodgkins

Owen Suarez | Page 27

Service Advisor

Advantage Chevrolet of Hodgkins

9510 Joliet Rd
Hodgkins, IL 60525

4.7
419 Reviews
4.7

419 Reviews

Write a Review

Dealership Experience

5 yrs, 4 mos

Languages Spoken

English English

419 Reviews of Owen Suarez

July 06, 2023

Dealership Rating
Employee Rating

Friendly service. Owen helped solve the problem with my vehicle. Thank you for all your help. More

by RAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2023

Advantage Chevrolet of Hodgkins responded

Hi Rah and thank you for your kind words. I am very happy to hear that Owen was so attentive during your visit to our dealership and that he gave you some insight into your issue! You learn something new every day! Thank you again and I look forward to working with you again in the future! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

July 05, 2023

Dealership Rating
Employee Rating

Extremely friendly attentive staff who go above and beyond to provide excellent customer service. Service work done in a timely fashion as well. Two thumbs up. More

by aramism
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

July 03, 2023

Dealership Rating
Employee Rating

They are always so helpful and friendly I would recommend them to anyone that had a Chevy car More

by donna_siebert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Bocchiere, Frank Rocha, Kenneth Toms, Felipe Alfaro , Roberto Paredes, Mark Rudolph, Cynthia Tena, Tony Thiel, Patryk Wyrazik

Jul 06, 2023

Advantage Chevrolet of Hodgkins responded

Your review brightened my day, Donna! Thank you for sharing your positive experience, and I'd love to have you back at our dealership. Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396

July 01, 2023

Dealership Rating
Employee Rating

Dealership is pretty bad with the service. My truck had broken down 3 times. They say they will call on a certain day and don’t. More

by danielle.robinson30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 03, 2023

Advantage Chevrolet of Hodgkins responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

June 28, 2023

Dealership Rating
Employee Rating

Very good dealership. Friendly people and a positive attitude about the whole experience. Will definitely be coming back again. More

by BONNYLADWHISTLER
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

Jul 03, 2023

Advantage Chevrolet of Hodgkins responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396

June 23, 2023

Dealership Rating
Employee Rating

It is a pleasure every time I come to your dealership to have my vehicle serviced. Your team is very knowledgeable about the vehicles and they have great customer service. More

by fpcarroll
Service Price Transparency
Recommend Dealer
Yes
Jun 26, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

June 23, 2023

Dealership Rating
Employee Rating

Service center lacking good communication and critical ability to solve problems. Due to my experiences, I now lack trust in this department and worry about the safety of my car. More

by Deb Ness
Service Price Transparency
Recommend Dealer
No

Other Employees Tagged: Felipe Alfaro, Dan Bednarz , Jose Guzman, Cynthia Tena

Jun 26, 2023

Advantage Chevrolet of Hodgkins responded

We strive to provide a positive experience for every person, Deb, and it appears that we did not fully achieve that during your visit. Customer service is a top priority for our dealership, and it's important that our guests feel at ease during the entire process. If you are open to giving me a chance to make things right, I invite you to contact me at your earliest convenience. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

June 22, 2023

Dealership Rating
Employee Rating

Worse service ever, took my C4 Corvette for an oil change, grease, flush radiator. They greased only front fittings, certified mechanics claims he was not aware there were rear fittings, put a 6 inch More

by KMOSS1
Workmanship
Recommend Dealer
No
Jun 23, 2023

Advantage Chevrolet of Hodgkins responded

We value the opportunity to learn of your experience here at Advantage Chevrolet of Hodgkins. I would appreciate the opportunity to amend any issues. If you could please contact me at your earliest convenience, I would like to discuss this further with you and attempt to make things right. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

June 15, 2023

Dealership Rating
Employee Rating

I was pleased with the service of my vehicle, However, while my vehicle was being serviced, money was taken from the arm rest in my car. More

by BEVERLYCLANCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 16, 2023

Advantage Chevrolet of Hodgkins responded

We acknowledge your review and are currently looking into the events you’ve detailed.

June 14, 2023

Dealership Rating
Employee Rating

I am grateful to have such a friendly and reliable dealership so close to home. More

by rjnichin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 15, 2023

Advantage Chevrolet of Hodgkins responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396

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