Nick Hawk | Page 64

Great service They’re prompt and courteous and good a good job maintaining the jcw. Lalalalakal lakalalk la la la la la la la la la la la la la la la They’re prompt and courteous and good a good job maintaining the jcw. Lalalalakal lakalalk la la la la la la la la la la la la la la la More

by Ckisok Verified Customer Verified Customer

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Split Engine Mounts Found problem and fixed it. When starting up the 2014 BMW 528i there was serious vibration.Worried it was the drive train. Used a loaner and waited fo Found problem and fixed it. When starting up the 2014 BMW 528i there was serious vibration.Worried it was the drive train. Used a loaner and waited for a cold start the next morning. More

by JEVANS9772 Verified Customer Verified Customer

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Thank you Nick and team All the issues that I had pointed out were resolved by Nick and his team. Nick is very competent and courteous. He kept me informed on the status of t All the issues that I had pointed out were resolved by Nick and his team. Nick is very competent and courteous. He kept me informed on the status of the car and explained what repairs were being made to the car. Would highly recommend Nick and Ferman BMW. More

by RAVICD Verified Customer Verified Customer

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Excellent Service Outstanding service and quality work. Nick Hawk is a very professional, knowledgeable, and friendly service representative. I would highly recommend F Outstanding service and quality work. Nick Hawk is a very professional, knowledgeable, and friendly service representative. I would highly recommend Ferman BMW to my friends. More

by hawkster67 Verified Customer Verified Customer

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Great cutomer service and product knowledge. Service quickly determined the problem with the taillights and were able to remedy the problem. The Problem was caused by bulbs not being seated pr Service quickly determined the problem with the taillights and were able to remedy the problem. The Problem was caused by bulbs not being seated properly. More

by GLACHAPEL Verified Customer Verified Customer

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Great We had a great time choosing a car that fits my family needs. My Professional client advisor is Robert Chodorowski and he help me meet the criteria th We had a great time choosing a car that fits my family needs. My Professional client advisor is Robert Chodorowski and he help me meet the criteria that I need in getting a brand new BMW. We had a great time specially my son who keeps going back multiple times in the refreshment area. The only thing that upsets me is the slow processing of paper works but other than that I would recommend Ferman BMW to my friends and family. More

by betheltibus Verified Customer Verified Customer

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Just plain horrible experience I have come several times to the service section. Spent thousands of dollars for repairs probably not required. Problem persists. No one cares. Just s I have come several times to the service section. Spent thousands of dollars for repairs probably not required. Problem persists. No one cares. Just sweet talking. They never return calls. Only solace is they provide a loaner car I have directly discussed with manager and shop foreman More

by Anonymous Verified Customer Verified Customer

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Gary is great!! Gary was super kind and helpful. He still checks in to make sure everything is good with my car. Highly recommend!! You won’t be disappointed! Gary was super kind and helpful. He still checks in to make sure everything is good with my car. Highly recommend!! You won’t be disappointed! More

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Fernan Bmw is horrific They sold a 60 yr woman alone a lemon 8k m it needs brakes n tires. N they screwed me 1k on pull ahead program. They sold a 60 yr woman alone a lemon 8k m it needs brakes n tires. N they screwed me 1k on pull ahead program. More

by CHERYLANN1110 Verified Customer Verified Customer

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1st Time Service on 2018 330i CPO I called to reserve an appointment and loaner car. When I arrived I was told "no loaner car" and that I said I did not need one. That was the complet I called to reserve an appointment and loaner car. When I arrived I was told "no loaner car" and that I said I did not need one. That was the complete opposite of what I requested as I needed to attend conference calls and other meetings for work. I was also referred to Nick Hawk by Garrison Basinger (a long time and loyal Ferman BMW customer). Garrison went out of his way when I took delivery on the car to let Nick know I would be in and to take care of me. Nick couldn't be less engaged. Conversely, the manager or the valet and the valet attendants couldn't be more helpful and of great service to me. More

by kimberlygrippe Verified Customer Verified Customer

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