Nick always does a great job keeping me informed and
up-to-date. My only gripe was it took almost 2 hours for oil change and tire rotation which didn't allow me enough time to get my car washed.
up-to-date. My only gripe was it took almost 2 hours for oil change and tire rotation which didn't allow me enough time to get my car washed.
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by BILLTSCHWART22
Verified Customer
Verified Customer
Service Price Transparency
Oct 09, 2023 -
Jackson Acura responded
Thank you for taking the time to share your comments with us. While it's good to hear that our team delivered a 4 Star experience, we strive to deliver an exceptional one. We appreciate your feedback about the service time and hope for a future opportunity to demonstrate our commitment to excellent, efficient service.
Everything was perfect on my visit.
The experience could not have been better. Will be back.
The experience could not have been better. Will be back.
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by jandrews4
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2023 -
Jackson Acura responded
Thank you for taking the time to share your feedback-- We love hearing about guests who have a wonderful experience at our dealership, and we are happy you are one of them! If there are any other automotive needs we can assist you with, please don't hesitate to call! We appreciate your business and look forward to assisting you in the future.
Nice place to visit and the staff and management is
amazing people who cares about the customers.
amazing people who cares about the customers.
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by christopher_allen
Verified Customer
Verified Customer
Service Price Transparency
Sep 27, 2023 -
Jackson Acura responded
Thank you for choosing Jackson Acura-- Your kind words mean so much to us. We appreciate your feedback and are happy to hear that our team continues to meet your needs. Customer satisfaction is our #1 priority! We look forward to assisting you with your future sales and service needs.
Good service although pushing too many unnecessary
repairs. That's all I got to say.
repairs. That's all I got to say.
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by Gizzi.joe
Verified Customer
Verified Customer
Service Price Transparency
Sep 27, 2023 -
Jackson Acura responded
Thank you for choosing Jackson Acura -- While it's good to hear our team delivered a 4 Star experience, we strive to deliver an exceptional one. We thank you for your honest feedback, it helps us achieve our goal. Hope to see you again and deliver a 5 Star experience!
Great service department!
Nick is a great service advisor! I’ve been using this dealership for years and Nick has always been very clear about what needs to be done to my car
Nick is a great service advisor! I’ve been using this dealership for years and Nick has always been very clear about what needs to be done to my car and the price.
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by AW
Verified Customer
Verified Customer
Service Price Transparency
Sep 25, 2023 -
Jackson Acura responded
Thank you for taking the time to leave your feedback! We're delighted to hear Nick and the rest of our service team have continued to provide a great experience. We appreciate your business and look forward to working with you in the future!
I rely on Jackson Acura to look after my RDX.
This is a matter of trust for me and Nick Covino is my go-to person! Nick is honest. That means a great deal to me.
This is a matter of trust for me and Nick Covino is my go-to person! Nick is honest. That means a great deal to me.
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by TRAV21HSD
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Cameron Hilden
Sep 19, 2023 -
Jackson Acura responded
Thank you for taking the time to share your feedback with us. We are happy to hear that Nick has continued to meet your needs! We sincerely value your business and look forward to your next visit. Thank you for choosing Jackson Acura!
They always do a great job serving my car at Jackson
Acura! Looking to buy a new one soon.
Acura! Looking to buy a new one soon.
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by A1mh
Verified Customer
Verified Customer
Service Price Transparency
Sep 11, 2023 -
Jackson Acura responded
Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We sincerely value your business and look forward to assisting you with your future sales and service needs! If you have any questions, please don't hesitate to reach out to our sales team and/or view current incentives and inventory on jacksonacura.com.
Nick was so rude to me on the phone I almost didn’t bring
my car in. He hung up on me when I called . No excuse for behavior like that to customers.
my car in. He hung up on me when I called . No excuse for behavior like that to customers.
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by J1224smith
Service Price Transparency
Sep 25, 2024 -
Jackson Acura responded
Thank you for your review, and we sincerely apologize for the delayed response. Our department is currently revisiting past reviews to ensure we address all feedback. We're sorry to hear about your experience with Nick and regret that it caused you frustration. That level of customer service does not reflect our standards, and we'll be addressing it with the team.
We're pleased to hear that Yvonne provided excellent service and that you were satisfied with the workmanship, price transparency, and overall service time. We value your feedback and will work to improve in areas that didn’t meet expectations.
If you need anything in the future, please don’t hesitate to reach out!
Warm Regards,
Jackson Acura Team
Good service in a reasonable time.
Easy appointment on line. I’ll use them again.
Easy appointment on line. I’ll use them again.
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by g.harrison125
Verified Customer
Verified Customer
Service Price Transparency
Sep 07, 2023 -
Jackson Acura responded
Thank you for taking the time to leave this review -- We're happy to have provided you with a positive, streamlined experience! We sincerely value your business and look forward to your next visit.
Have been going to Jackson Acura for all repairs and
maintenance since I purchased my pre-owned 2009 Acura MDX here. Nick Covino, my service consultant, is outstanding! I have complete trust in his rec
maintenance since I purchased my pre-owned 2009 Acura MDX here. Nick Covino, my service consultant, is outstanding! I have complete trust in his recommendations and always feel safe driving on trips or in ciry traffic. I will never take my car anywhere else!
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by jfbbb
Verified Customer
Verified Customer
Service Price Transparency
Aug 30, 2023 -
Jackson Acura responded
Thank you very much for your wonderful review— We feel so grateful you’ve chosen to make Jackson Acura your dealership, and we’re happy to hear Nick continues to demonstrate our commitment to excellent service! Looking forward to your next visit.