19 Reviews
Write a Review19 Reviews of Mo Ali
November 18, 2023
Mo was very helpful in scheduling what service I actually needed and also in determining whether a prepaid service contract would be useful for me. Bottom line--it wouldn't be. I really appreciated his hon needed and also in determining whether a prepaid service contract would be useful for me. Bottom line--it wouldn't be. I really appreciated his honesty. More
October 13, 2023
They triedd charging a diagnostic fee; when I got the vehicle repaired there. Everyone knows, the diagnostic fee is only charged; when they diagnose the vehicle, and you don't have any of the problems re vehicle repaired there. Everyone knows, the diagnostic fee is only charged; when they diagnose the vehicle, and you don't have any of the problems repaired there. They qouted me $310; then suddenly that same exact repair when up to $510; because they added all these additional fee's. I had to get a manager, and it was lowered to 254.00, and that's what my receipt said; but I received an email saying i was charged 255.00 More
August 19, 2023
I am so disgusted by my experience. My Prius needed a head gasket replaced, but the shop would only consider a vastly more expensive new engine replacement. Replacing the head gasket My Prius needed a head gasket replaced, but the shop would only consider a vastly more expensive new engine replacement. Replacing the head gasket is a widely experienced by customers for this model of Prius because they commonly wear out because the internal combustion engine is frequently stopping and restarting to charge the battery. The car was running fine and there was no indication of any engine problem other than the very recent head gasket coolant leak. An honest shop would have provided the option of a head gasket replacement instead of having a money-grab policy of replacing the engine for $11,600 as the only fix offered or trading in the car. More
August 18, 2023
unfortunately my car was not vacuumed as I had asked. also did not receive a car wash as I was asked if I wanted one. I requested a shuttle when I arrived & stated I had another appointment to get to but also did not receive a car wash as I was asked if I wanted one. I requested a shuttle when I arrived & stated I had another appointment to get to but was never informed of how long of a wait it was for a shuttle. Mo was very nice & quick to work with! More
July 29, 2023
Very friendly and helpful people that work there. They keep you informed about your service and your vehicle. I drive from out of town to service my vehicle there! They keep you informed about your service and your vehicle. I drive from out of town to service my vehicle there! More
Other Employees Tagged: Lori Heinz, Dan Pope, Rob Gable, Brian Eikmeier, Dan Faber, Austin Dockendorf , Kylie Holland, Linda Kaiser, Lacy Ploof