Mo Ali
Mo Ali at St Cloud Toyota
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Mo Ali | Page 2

Service Advisor

St Cloud Toyota

418 Second Street South
Waite Park, MN 56387

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4.1
19 Reviews
4.1

19 Reviews

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19 Reviews of Mo Ali

December 17, 2023

Dealership Rating
Employee Rating

Great friendly service and thorough work which might explain the long time for oil change More

by elfdairy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2023

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

December 03, 2023

Dealership Rating
Employee Rating

The service was great. I took it in for an oil change and they got it done. More

by MMDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 04, 2023

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

November 18, 2023

Dealership Rating
Employee Rating

Mo was very helpful in scheduling what service I actually needed and also in determining whether a prepaid service contract would be useful for me. Bottom line--it wouldn't be. I really appreciated his hon More

by BRDNT
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 20, 2023

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in developing relationships that make a positive difference in our customers’ lives.

October 13, 2023

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Employee Rating

They triedd charging a diagnostic fee; when I got the vehicle repaired there. Everyone knows, the diagnostic fee is only charged; when they diagnose the vehicle, and you don't have any of the problems re More

by rhaddon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 13, 2023

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. If there's anything else we could help with or if you'd like to speak with the service manager, please give Lori Heinz a call at 320-253-2581 at your earliest convenience.

August 27, 2023

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Service was good as always. Kept me informed. Took care of the couple concerns that I had More

by Tjensen0323
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 28, 2023

St Cloud Toyota responded

Thanks for the great review! We appreciating having you as a customer.

August 19, 2023

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Employee Rating

I am so disgusted by my experience. My Prius needed a head gasket replaced, but the shop would only consider a vastly more expensive new engine replacement. Replacing the head gasket More

by esq37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 21, 2023

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call our assistant service manager, Lori Heinz at 320-253-2581 at your earliest convenience.

August 18, 2023

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Employee Rating

unfortunately my car was not vacuumed as I had asked. also did not receive a car wash as I was asked if I wanted one. I requested a shuttle when I arrived & stated I had another appointment to get to but More

by reba_larson
Recommend Dealer
Yes
Aug 21, 2023

St Cloud Toyota responded

Thank you for the review and feedback. We apologize you didn't receive a quick car cleaning, but we are glad Mo was able to help!

July 29, 2023

Dealership Rating
Employee Rating

Very friendly and helpful people that work there. They keep you informed about your service and your vehicle. I drive from out of town to service my vehicle there! More

by LANGERMANNY
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Recommend Dealer
Yes

Other Employees Tagged: Lori Heinz, Dan Pope, Rob Gable, Brian Eikmeier, Dan Faber, Austin Dockendorf , Kylie Holland, Linda Kaiser, Lacy Ploof

Jul 31, 2023

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

July 23, 2023

Dealership Rating
Employee Rating

We always receive great services! They always let us know if there are issues before they fix them! More

by DanW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2023

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

2

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