Misty Osborne | Page 72

The service advisor who helped me knew what she was doing and was very helpful and friendly. And they did my service in 30 minutes and was very helpful and friendly. And they did my service in 30 minutes More

by et_foley Verified Customer Verified Customer

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While the torn boot was being replaced my brake line was cut and slowly leaked brake fluid causing my brakes to begin failing. cut and slowly leaked brake fluid causing my brakes to begin failing. More

by SSTEWART2000 Verified Customer Verified Customer

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I can't say enough good about customer service every time that I've ever dealt with them for post sales it was outstanding I would recommend regal kit to anyone.. that I've ever dealt with them for post sales it was outstanding I would recommend regal kit to anyone.. More

by RHAUBURNDALE Verified Customer Verified Customer

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Amazing service thank you quick and smooth I’ll always come here thank you bob come here thank you bob More

by Fadisuboh19978 Verified Customer Verified Customer

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Amazing service every single visit! Ensuring my vehicle is well taken care of. Davia and Stan were also amazing! Ensuring my vehicle is well taken care of. Davia and Stan were also amazing! More

by sheriawalker Verified Customer Verified Customer

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From the moment I arrived till I left the lot the service agent a was a very attentive, informative and helpful. I was continuously updated on the progress of my car as well as offered refreshments. I highly agent a was a very attentive, informative and helpful. I was continuously updated on the progress of my car as well as offered refreshments. I highly recommend this dealership!! More

by mom2ic2 Verified Customer Verified Customer

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I found this service terrific everything was the way it should’ve been and Pinly. I really appreciated it my car is on well and that got washed to thank you should’ve been and Pinly. I really appreciated it my car is on well and that got washed to thank you More

by jacquiebird2jacquiebird2@gmail.com Verified Customer Verified Customer

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My name is Maria Miranda and I have been using Regal Kia for my car’s service since I bought it there two and a half years go. Yesterday, May 17th 2022 I had a bad experience at the Regal Kia in Lakeland for my car’s service since I bought it there two and a half years go. Yesterday, May 17th 2022 I had a bad experience at the Regal Kia in Lakeland, on Bartow Road, the first time since I bought my Kia Forte there. I was always very happy with the service and never had any complains before but now I am afraid to take my car there again. I took my car in for an oil change and Misty was the lady who attend me. She notified me by text message that I should change the air conditioning filter but as I didn't have much time I notified back that I wouldn't do it this time. I paid for the oil change but when I got in the car to leave I noticed a bunch of dry leaves on the passenger side carpet, as if a trash can had been spilled inside my car. I also noticed a noise in the air conditioning, as if something was hitting the fan. I turned off the car and told Misty that something was wrong since there was not any noise on the air conditioner before. She called a mechanic and after a while she came back holding the air conditioning filter corroded in the middle, and told me that was the reason for the noise and that is why I needed to change the filter. Turns out it wasn't making any noise before I took the car in for an oil change and in fact the destroyed area of ​​the filter indicates that when they put the filter back in place they mispositioned it crooked and the fan impellers hit and damaged the filter. Afraid of them damaging some other part of my car I feel obligated to accept to do the service and pay $70.00 for it. It seems to me that since I didn't agree to change the air conditioning filter they damaged the filter to force me to accept the change. I've always had great service at Regal Kia of Lakeland but now I don’t know if I can rely on their service anymore. I was forced to do the service that I didn't want to at that time for fear they would damage some other part of my car and also I ended up missing a meeting that I had scheduled due to the delay. I think this is bad for your business reputation and I am planning to alert everyone about that so people don’t have this terrible feeling that they were ripped off like I am feeling now. ________________________________ More

by Maria Verified Customer Verified Customer

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It was a fast and great experience. My service advisor Misty was very sweet and helpful. My service advisor Misty was very sweet and helpful. More

by hernandez.georgina63 Verified Customer Verified Customer

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Jorge and all the rest of the service department are awesome. I will be returning for all my car needs. awesome. I will be returning for all my car needs. More

by BRENDACOLEMAN1971 Verified Customer Verified Customer

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