Misty Osborne
Misty Osborne at Regal Kia Lakeland

Misty Osborne | Page 55

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8
912 Reviews
4.8

912 Reviews

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912 Reviews of Misty Osborne

May 28, 2023

Dealership Rating
Employee Rating

I was in and out when going in for a scheduled oil change. No problem More

by nolehigh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2023

Regal Kia Lakeland responded

Thank you.

May 28, 2023

Dealership Rating
Employee Rating

The staff is friendly and extremely professional. I was satisfied with the wait time and service. More

by Karagilmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Kelsey Johnson

May 31, 2023

Regal Kia Lakeland responded

Thank you for trusting Regal Kia.

May 27, 2023

Dealership Rating
Employee Rating

Fast service and they even washed the car. I sent my wife who is disabled and the Van Service helped her to get there and back. The Van Driver was exceptionally good and communicated well. More

by jstango
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Kelsey Johnson

May 31, 2023

Regal Kia Lakeland responded

Thank you, our team is great!

May 26, 2023

Dealership Rating
Employee Rating

Confusion on car location delayed departure by 45 minutes to 1 hour Advised it was being washed but returned UNWASHED Communication issue within service department More

by JAnton1206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 31, 2023

Regal Kia Lakeland responded

Your feedback is important to us. Please contact customer service manager Janni Rivera 863-333-4686 to share more about your experience.

May 31, 2023

JAnton1206 responded

Will call tomorrow

May 25, 2023

Dealership Rating
Employee Rating

Service was fast and efficient. Good communication. Professional. Good refreshments while waiting. Comfortable environment. Only thing I disagreed with is they said the alignment ne More

by mgoodin74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2023

Regal Kia Lakeland responded

Thank you for your feedback.

May 24, 2023

Dealership Rating
Employee Rating

Excellent customer service and mechanics are friendly service team is excellent always friendly place is clean More

by TORRES87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Kelsey Johnson

May 26, 2023

Regal Kia Lakeland responded

Thank for trusting Regal Kia with your service needs.

May 17, 2023

Dealership Rating
Employee Rating

They are very kind and helpful, while I’m waiting for my service they ask if I need anything and I love I get my car wash every time I go! More

by FERNANDARAZO50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr, Ryan Shaw , Jorge Benitez, Srecko Bokun, Kelsey Johnson

May 19, 2023

Regal Kia Lakeland responded

Thank you, we strive for customer excellence.

May 14, 2023

Dealership Rating
Employee Rating

Be careful people they take time with the people and help them through their situation with their vehicles and they continue to do an excellent job. More

by MZARLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Kelsey Johnson

May 15, 2023

Regal Kia Lakeland responded

Thank you for trusting Regal Kia with your service needs.

May 14, 2023

Dealership Rating
Employee Rating

Nice and quick. . Misty is the best! I like the complimentary wash.. atmosphere is nice and Misty Osborne is the best!! More

by THOMPKINSNIKKI
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

May 15, 2023

Regal Kia Lakeland responded

Thank you, we strive for a great customer experience.

May 11, 2023

Dealership Rating
Employee Rating

Very customer friendly , informative , and helpful , always checking on the customers while you're waiting for your vehicle . More

by WFHOLLAND2727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2023

Regal Kia Lakeland responded

Thank you, our customers are our top priority.

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