Scarboro Subaru

Billy did his work efficiently and diligently. He took his time to explain in detail all the steps involved during the buying process and then again when it was time to pick up the vehicle. Thank He took his time to explain in detail all the steps involved during the buying process and then again when it was time to pick up the vehicle. Thank you! More

I am a New buyer so was guided through the process in a way that was clear. I am completely happy with the purchase. way that was clear. I am completely happy with the purchase. More

Billy was very responsive to what we were asking and done perfectly. He helped and made the buying process smooth and easy. We love the car very much. perfectly. He helped and made the buying process smooth and easy. We love the car very much. More

Jose was very knowledgeable, helpful and patient. He made the car buying process very easy and less stressful. I am very happy with our experience. He made the car buying process very easy and less stressful. I am very happy with our experience. More

We ordered a Subaru Forrester 2023 in Nov 2022 and were told it would be about 7 months for delivery but hopefully would arrive sooner. April we reached out to confirm we are still on track and were told n told it would be about 7 months for delivery but hopefully would arrive sooner. April we reached out to confirm we are still on track and were told nothing has changed. The 7 month point came and went with no update from Jose. After we reached out to ask where the vehicle was he came back and said it would probably be September or October now. Apparently he was not planning on calling us or telling us at all about this change. When we expressed our concerns about the extended delay without warning he empathized and suggested we should consider how bad the delays must be for him since he can't collect on his commission until the vehicles arrive and that his family members also are waiting for vehicles. Very helpful... More

This is my third vehicle from Stone at this dealership. He is A+ to deal with and very honest in my opinion. He always made sure that any questions that I had were answered and helped me along the way with He is A+ to deal with and very honest in my opinion. He always made sure that any questions that I had were answered and helped me along the way with the decision making process of the outback. I use this dealership for all my car needs but Stone is the reason I keep going back since I live about 65 km away. If you’re thinking about a new car go visit Stone Hu at Scarboro Subaru. More

Just had my 100,000 km service maintenance done yesterday at Scarboro Subaru. I would like to recognize the excellent and knowledgeable help I received from Kent, the Service Advisor. As well, Robert, the Se at Scarboro Subaru. I would like to recognize the excellent and knowledgeable help I received from Kent, the Service Advisor. As well, Robert, the Service Technician, performed a top-notch job of servicing my Forester. It runs like it just came off the lot. Great job Kent and Robert. More

Friendly service and informative. Professional customer service. Will definitely recommend Subaru to friends and family. Professional customer service. Will definitely recommend Subaru to friends and family. More

I purchased a new SUV at this dealership in July 2018. In October 2022, when I had my winter tires installed at another Subaru service department, they determined that my all-season tires were all cracked In October 2022, when I had my winter tires installed at another Subaru service department, they determined that my all-season tires were all cracked, unsafe to use and needed to be replaced. The all-season tires that came with my new vehicle, lasted lass than 5 years on the road (July 16, 2018-October 16, 2022, minus the winter months when I used the winter tires). I didn't think this was reasonable, so I called Scarborough Subaru to express my concern. Spoke to Bo, Kareem and then the manager, Guy Vigliatore. Kareem and Guy were very rude and wouldn't acknowledge my concern, saying that it was "the age of the car". Kareem said there was nothing they could do because I had been using the car for "5-6 years". When I asked him how he got 6 years, he wouldn't stop speaking over my voice and then hang up on me. I honestly believe that they treated me poorly because I am a woman. They would not behave that way towards a male customer. This dealership has a serious systemic discrimination problem and needs to be held accountable. As a woman, I was intimidated and not allowed to express the safety concerns I have with the quality of the tires that came with my new vehicle. That's is a serious human rights violation. They offered me no options or support whatsoever. These are the people representing this brand. More