Great service. The interactions were great and the length
of the appointment was timed correctly.
of the appointment was timed correctly.
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by tfj
Verified Customer
Verified Customer
Oct 14, 2021 -
Family Hyundai responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
I dropped off my car to get an oil change and to replace
a headlight. Matt my representative, was polite and professional.The service was done in a timely manner. I didn't wait in lobby, I came back later.
a headlight. Matt my representative, was polite and professional.The service was done in a timely manner. I didn't wait in lobby, I came back later.
I noticed after I dropped off my car, that there was a team vacuuming my car! I was very happy to see this. I needed it!
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by KARENAZUA_EIU
Verified Customer
Verified Customer
Oct 13, 2021 -
Family Hyundai responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Mike in the service department is so very helpful and has
such a great attitude.
If I could I’d give Mike a gold star ⭐️ for excellent customer service.
I would definitely recommend going to Mike for se
such a great attitude.
If I could I’d give Mike a gold star ⭐️ for excellent customer service.
I would definitely recommend going to Mike for service.
Thank you, Mike!
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by MISABELGARCIA75
Verified Customer
Verified Customer
Oct 13, 2021 -
Family Hyundai responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and the rest of our team, and we look forward to working with you again.
Im really disappointed waithing to fix the issue of my
car that is NOT that complicated and is been more then 2 months and they NOT have finish to fix it.
car that is NOT that complicated and is been more then 2 months and they NOT have finish to fix it.
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by MBC.MARLEN
Verified Customer
Verified Customer
Oct 13, 2021 -
Family Hyundai responded
We will have Mike Majors reach out to you ASAP so we can go over everything that is going on with your vehicle. Thank you for your patience.
They did a great job in by 730am out by 10amreplaced
They did a great job in by 730am out by 10am
replaced blower motor assembly
They did a great job in by 730am out by 10am
replaced blower motor assembly
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by PDADO
Verified Customer
Verified Customer
Sep 23, 2021 -
Family Hyundai responded
Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
My tire pressure gauge lit up the very next morning after
oil change. Isn’t that part of the inspection which should be included in the service I paid for?
oil change. Isn’t that part of the inspection which should be included in the service I paid for?
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by RUBEN.TELLADO
Verified Customer
Verified Customer
Oct 09, 2021 -
Family Hyundai responded
Thank you for bringing this to our attention, Ruben, and we apologize for the inconvenience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to see if we can turn this situation around for you.
I am happy to have the opportunity to take a car from you
I think this is the best choice so far and I am very safe.
Thanks for everything.
I think this is the best choice so far and I am very safe.
Thanks for everything.
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by ahalacheva
Verified Customer
Verified Customer
Sep 19, 2021 -
Family Hyundai responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Family is terrible. From the guest service to the
supervisors. They are disrespectful and racist
supervisors. They are disrespectful and racist
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by JAYDENHAWKINS1022
Verified Customer
Verified Customer
Oct 04, 2021 -
Family Hyundai responded
Jayden, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Poor service again. Car was ready and nobody told me it
was ready--then on top of that it took another 10 minutes get the paper work. Very frustrating experience.
was ready--then on top of that it took another 10 minutes get the paper work. Very frustrating experience.
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by ARAPPOLD
Verified Customer
Verified Customer
Oct 01, 2021 -
Family Hyundai responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Colin and everyone at Family Hyundai have always taken
excellent care of my car.
The work done on my vehicle has always been done right the first time. It has been a very reliable car so far thanks to th
excellent care of my car.
The work done on my vehicle has always been done right the first time. It has been a very reliable car so far thanks to them.
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by NBM5730
Sep 12, 2021 -
Family Hyundai responded
Thank you so much for your kind words for Colin and the team! We are so glad that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else, we look forward to serving you again!
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