Mike Majors
Mike Majors at Family Hyundai

Mike Majors | Page 52

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.5
1,104 Reviews
4.5

1,104 Reviews

Write a Review

1104 Reviews of Mike Majors

December 14, 2022

Dealership Rating
Employee Rating

The service was absolutely wonderful! ! I had an appointment on the 13th and got the dates mixed up and was there a day early but they still took my vehicle in for service.😊 More

by LTANYA_MARLOW
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin

Dec 15, 2022

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 11, 2022

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I made reservations for my husband’s and my card months in advance. They were for 10:30 and 10:45 am, and yet, when I showed up, suddenly only my husband’s reservation was showing up and I was informed tha More

by Sjcottonaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 15, 2022

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Dec 16, 2022

Sjcottonaro responded

I made these appointments months in advance over the phone, and my husband called to confirm that there were in fact two appointments the week prior. I don't know what happened to our second appointment in the interim, but as someone who also manages a large customer service team, my response to a customer like me would've been to accept responsibility for whatever error happened and proceed as though the appointment was still in place.

December 10, 2022

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My car's engine light was on and Happy Hyundai turned me away due to heavy workload. So I had to tow my vehicle to Family for service. They got me in and out in no time. I can't thank them enough for the sw More

by Kimberlyk1979
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons

Dec 12, 2022

Family Hyundai responded

Kimberly, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

December 09, 2022

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I am getting good use out of my tire protection plan. Free tires when I damage any of them. More

by kkrivick
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri

Dec 12, 2022

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 08, 2022

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The name Family Hyundai explains it all. They have made me feel like nothing less than family. I’ve never had not one complaint. They take care of business, I handle my business and the end More

by MS.SIOBHAN
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 08, 2022

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

December 06, 2022

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This dealership has one of the best service departments on the southside. Although they are extremely busy every time I visit, they find a way to get my service done and do it with a smile. Everyone that w More

by coolstuff91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin

Dec 06, 2022

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael and our team met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

December 05, 2022

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Employee Rating

Everyone was very polite and explained what was wrong with my vehicle and what they were going to do to remedy the problem. Which they did. More

by suv4t@comcast.net
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin

Dec 06, 2022

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 04, 2022

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Employee Rating

Very pleasant experience. Everyone was helpful, and they did a great job doing my oil change. More

by JOANNA.WARMOUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin

Dec 05, 2022

Family Hyundai responded

Thank you, Joanna! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai!

December 03, 2022

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Employee Rating

I didn't have an appointment and they completed my oil change in a reasonable time plus washed and vacuumed my car. I appreciate everyone who worked on my car. Very friendly service. More

by chrsswllms
Recommend Dealer
Yes

Other Employees Tagged: Chris Powers

Dec 04, 2022

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

December 01, 2022

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Employee Rating

Very professional, friendly. Bryan kept me up to date as ti what was needed. Thanks. More

by LINDABARBEE19
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Bryan Schultz

Dec 01, 2022

Family Hyundai responded

Thank you for your business and this review, Linda. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Dec 01, 2022

LINDABARBEE19 responded

Family Hyundai is the best!!

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