Mickaela Ward

Excellent customer service in the 3 times that I've been there. Friendly, knowledgeable staff. The courtesy shuttle drivers are also very good. there. Friendly, knowledgeable staff. The courtesy shuttle drivers are also very good. More

Report | Print

My experience with the dealership was not so good. At first we commend them for the fast bank approval. When we got there, we have decided which car to buy and they made us sign documents telling us t At first we commend them for the fast bank approval. When we got there, we have decided which car to buy and they made us sign documents telling us that the car is already ours and that they are just going to wait when we can sell our current vehicle then. And on the following week, we inform them that we will be going to the dealership to finalize the purchase. A day before we were scheduled to be there, they informed us that the deal was cancelled because according to them, "the bank revoked our approval" and because of that, they offered another vehicle for us. I understand the bank part since afterall its the bank that will finance.. I am not so familiar with how the car loan process here in Canada, they could have explain to me how the process works. Because everytime we choose another car, the agent only told us after, that our credit score will be affected which then in turn could make our chance lesser of getting approved. Which has placed us into a situation wherein we have sort of no other choice but to take what was offered to us or else we will end up getting no car at all since our credit score will be depleted then. They could have done better..then we finally got the car what was offered to us and i asked if the engine oil has been changed, they said yes. But when i got home from the dealership, i realized that they failed to reset the oil change memory of the car. I called their service department and they offered to do it but why would i bother going back just for a reset. I just reset it myself and also the engine coolant level was just within the minimum range. I know its still enough, but when you sell a car, they could have just at least top it up.. Also, the car we got was not washed and cleansed properly. Though i know that they know we have to be back home asap since we still have to go to work that afternoon. They said that we can book an appointment anytime if we want to have the car detailed. Its okay that they made an I O U arrangement but why would we bother going back for a car wash when we are 130km away from the dealership. They could have prepared it a day before since i already told the sales consultant that we have already decided to take the specific unit the following day. To be honest, we had another bank approval from another dealership but we have decided to get the Tiguan despite of the negative experience we had from the dealership. We got the Tiguan because I know the brand, the car, the technology and the benefits because I used to sell VWs for 5 years in my home country. It would be nice to see the service of the dealership improve for it would be a waste to have an amazing brand but doesn't have the support that it should have.. More

Report | Print

Excellent service, helpful and very professional. Would recommend this dealership to everyone. Looking for a new vehicle Would recommend this dealership to everyone. Looking for a new vehicle More

Report | Print

The ladies in the drop off service bay are the best, very friendly and knowledgeable. friendly and knowledgeable. More

Report | Print

Very fast service. It didn’t take me long to wait for my vehicle to be done. It didn’t take me long to wait for my vehicle to be done. More

Report | Print

Michaela is always friendly and approachable. I was there for an oil change and it didn’t take very long. I was there for an oil change and it didn’t take very long. More

Report | Print

At Volkswagen in Grande Prairie the staff is doing an excellent job they treat you like family I would send friends and family members there Thanks for your good service excellent job they treat you like family I would send friends and family members there Thanks for your good service More

Report | Print

This is a fantastic dealership that goes out of their way to ensure a smooth experience. to ensure a smooth experience. More

Report | Print

Autum was fantastic! Suggestions were on point! My husband is 6”8, leaves us very limited. I went looking to test drive a specific GMC, did not like it at all. Autum sugg Suggestions were on point! My husband is 6”8, leaves us very limited. I went looking to test drive a specific GMC, did not like it at all. Autum suggested a VW Atlas, I hesitated hard cause I knew what I wanted, right, wrong! I drove the Atlas and loved it, bonus was my husband fits and has room! Well done girl More

Report | Print

If this was for the exchange of my flat tire, then everyone involved was exceptional. They were friendly , kind and knowledgeable. I would highly recommend their services to everyone. everyone involved was exceptional. They were friendly , kind and knowledgeable. I would highly recommend their services to everyone. More

Report | Print