Mickaela Ward

Everyone we dealt with was friendly and professional. There were no high pressure tactics from the sales team in order to push a sale. We are very happy with our decision to purchase from Grade Prairie There were no high pressure tactics from the sales team in order to push a sale. We are very happy with our decision to purchase from Grade Prairie Volkswagen and would definitely recommend them. More

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Great group to deal with. Friendly and easy to work with. Clean showroom and very welcoming. Thanks for the great service Friendly and easy to work with. Clean showroom and very welcoming. Thanks for the great service More

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Well, I had an appointment last Friday at 11:30 for an oil change. I didn’t get my vehicle back until 515. I was extremely disappointed. I had to come from out of town so now I have no vehicle and wasn’t oil change. I didn’t get my vehicle back until 515. I was extremely disappointed. I had to come from out of town so now I have no vehicle and wasn’t able to accomplish anything that day thumbs down for this. More

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They were ready to take my car in at the appointed time, friendly staff gave me a realistic finish time, with acknowledgement that they were extremely busy. I was offered a shuttle ride. Got a text message friendly staff gave me a realistic finish time, with acknowledgement that they were extremely busy. I was offered a shuttle ride. Got a text message that my service was completed a few minutes sooner that the time guesimate given. My paperwork and vehicle pick up was quick and easy. These folks never disappoint. We'll done! More

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I was very shocked by the cost of work done on our Atlas. Charged for each job but not based on shop time. Very expensive so be careful when you have work done at GP Volkswagen. They really hose you. Atlas. Charged for each job but not based on shop time. Very expensive so be careful when you have work done at GP Volkswagen. They really hose you. Therefore we are finished with Grande Prairie Volkswagen service. More

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The service department is great and easy to deal with. They get to know me and my vehicle personally They get to know me and my vehicle personally More

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We had a great experience on our last visit to the dealership for our warranty work on our Atlas cross sport. dealership for our warranty work on our Atlas cross sport. More

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Non-trustworthy. All good employees are no longer there. When we had issues they weren’t dealt with properly. All good employees are no longer there. When we had issues they weren’t dealt with properly. More

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I had my tires changed recently. The staff there was careful about meeting my needs and providing me what I needed. It took awhile because they had to source a tire from outside the The staff there was careful about meeting my needs and providing me what I needed. It took awhile because they had to source a tire from outside the dealership to match the other ones but they were very communicative and helpful. More

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I am very disappointed with my recent service experience. I originally brought my vehicle in for a routine oil change, at which time the dealership recommended replacing the struts. I authorized the work, bu I originally brought my vehicle in for a routine oil change, at which time the dealership recommended replacing the struts. I authorized the work, but immediately after picking up my car I noticed a new popping noise from the suspension — an issue that wasn’t present before. This began a long chain of problems: • The car had to be returned multiple times. • The dealership damaged my brake line during a repair. • The CV axle was also damaged in the process, and instead of being replaced with a Volkswagen OEM part, the dealership installed a budget aftermarket part (NAPA) without informing me. • That part later failed, requiring the foreman to step in and finally replace it with a proper OEM part. • Ultimately, I was without my car for an extended period, relying on loaners, while issues caused by the shop were corrected. While the service advisors communicated politely and the dealership covered the repair costs, the quality of workmanship, lack of proper inspection before releasing the vehicle, and the decision to install non-OEM parts without my knowledge or consent are unacceptable — especially from a Volkswagen dealership. At the end of this process, I expressed my desire to discuss the situation with the General Manager. I was told I would receive a call, but I have yet to hear from them. This lack of follow-through has further eroded my confidence in this dealership’s accountability. I have always brought my vehicle here for service and would prefer to continue doing so, but this experience has caused me to lose confidence in the shop’s standards and oversight. I hope Volkswagen Canada reviews this situation carefully, as customers should be able to trust that their vehicle will be repaired correctly with genuine parts the first time. More

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