Michelle Martinez | Page 2

Just leased my 2020 MDX. Marin Acura only place I go due to Edmond Kim in sales and JP in financing and service department. This is my too many to count purchase from Marin Acura. Alex and his team make i to Edmond Kim in sales and JP in financing and service department. This is my too many to count purchase from Marin Acura. Alex and his team make it so easy to continue to use them. I can’t rec everyone here enough. The service dept is another reason . More

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Michelle was fantastic and represented Marin Acura's service with 5 star diligence. She kept me informed throughout the 2 day service needed for my car. Thank you Michelle! with 5 star diligence. She kept me informed throughout the 2 day service needed for my car. Thank you Michelle! More

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Excellent Dealership Had a great experience with Eddie, I was in and out of the dealership in 2 hours with the exact car I wanted for a good price Had a great experience with Eddie, I was in and out of the dealership in 2 hours with the exact car I wanted for a good price More

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Wonderful people The people at Marin Acura have to be the best that I have met. On the way back from San Francisco, while traveling back to Mendocino after my mom's su The people at Marin Acura have to be the best that I have met. On the way back from San Francisco, while traveling back to Mendocino after my mom's surgery, we had to pull off of the freeway because my car was severely overheating. Thank goodness that across the road from the place I had parked there was Marin Acura, and all of the wonderful people who work there. I walked over to see if someone could come over to look at the car, and give us an estimate. I was asked to drive across the street, and they put the car on the rack, totally checked it out, and redid the hose. I tried to pay for the work, but they wouldn't accept a payment. Meanwhile, my mom was in a lovely waiting room being served fruit and tea. She wasn't in the best of shape, but talking to the people who came in just to check on her and say hello really helped bouy up her spirits. The car was also in perfect shape again, and after we said our goodbyes, we made it back without any problems. We both were very lucky, and are very grateful, to have had the warm help and kindness that were shown to us by everyone we met there. Because their actions speak to character, and due to my personal experience with the quality of the people who work there, I would highly recommend Marin Acura to anyone. And as a side note, I must say that while there I looked at a few of the cars, and they were beautiful! More

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Leased new MDX Best customer service in all departments than any other Acura dealership I have visited in Bay Area. Make you feel like family. Since I bought my us Best customer service in all departments than any other Acura dealership I have visited in Bay Area. Make you feel like family. Since I bought my used 2005 MDX. I have had it serviced exclusively at Marin Acura. Over the years I have only had 3 service reps and all have made my time there comfortable, but Michelle always went the extra mile and made me feel like family. She introduced me to Eddie who spent time with me showing the New MDX’s I always looked at to buy. Even though it took 2 years I finally sat down and decided to lease. Eddie and Jean - Pierre both helped me make the perfect selection. More

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Better than Family Marin Acura has been 100% awesome over our 15 year relationship, 5 cars to date. I will only buy from Marin Acura. Eddie picked out the best car f Marin Acura has been 100% awesome over our 15 year relationship, 5 cars to date. I will only buy from Marin Acura. Eddie picked out the best car for my needs. JP found the best financing for my budget. I was on the road driving my RDX in under 2 hours. Fantastic! More

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Excellent Customer Service! Michelle is awesome! I broke a random part in my car and took it into the dealership. Michelle took great care of me and got it fixed in a matter of m Michelle is awesome! I broke a random part in my car and took it into the dealership. Michelle took great care of me and got it fixed in a matter of minutes and threw in a car wash and vacuum as well. Each time I've dealt with her, Michelle has always been genuine, friendly and helpful. Always a pleasure to get my car serviced! More

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Awesome experiences for 20 years I’ve been going to this dealership for 20 years and I cannot say enough good things. I have bought all my cars here and always have them serviced with I’ve been going to this dealership for 20 years and I cannot say enough good things. I have bought all my cars here and always have them serviced with these guys. I have nothing but compliment. More

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Outstanding Service Department Michelle Rocks! She went above and beyond to assist when our AC failed during a recent road trip. Great customer service every time. Thanks everyone! Michelle Rocks! She went above and beyond to assist when our AC failed during a recent road trip. Great customer service every time. Thanks everyone! More

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Great experience today with Acura Service I brought in our MDX for the routine A1 service, but quickly upon intaking our car, the service department noticed: -2 nails in our tires -tires ver I brought in our MDX for the routine A1 service, but quickly upon intaking our car, the service department noticed: -2 nails in our tires -tires very low on tread -cabin and engine air filters needed replacing -battery about to die. Michelle did a great job explaining each item and was conscientious about the cost implications. We did everything but the tires which I'll replace in a few weeks. The customer lounge was clean, lots of coffee and snacks, the tv had World Cup on, and wifi was fast for me to do work while I waited. In and out in a little over an hour. Like I said, great experience overall and will keep coming back. Thank you Michelle! More

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