Michelle Martinez

I took my car in for service because my car battery had been consistently dying for a couple of weeks and continued to not start with a jump even after I replaced the battery. An electrical specialist at been consistently dying for a couple of weeks and continued to not start with a jump even after I replaced the battery. An electrical specialist at my mechanic said he could not find the source of the draw and the car needed to go into the dealer. He thought the repair might be the main computer brain of the car. The service advisor Michelle listened carefully to my troubled history and said she had an idea. She went out to look at the lock on the car door and discovered it had been tampered with which she said will make the computer cycle the lock on and off thereby draining the battery and the power consistently. She recommended replacing the lock which I did and the problem is solved! Her astute thinking and knowledge of cars that she has seen with similar issues saved me a lot of time and money and my car was in repair for less than a day. More

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I have been a customer of Marin Acura for over 18 years. They are the absolute best!!! Everyone goes out of her way to make sure my experience is great every time. I have bought 4 cars from them over the y They are the absolute best!!! Everyone goes out of her way to make sure my experience is great every time. I have bought 4 cars from them over the years and have all my cars serviced there. They are knowledgeable, straightforward, professional, kind, and cost effective. I highly recommend Marin Acura. More

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I had a problem with my 2019 Acura MDX that occurred before the warranty had expired however it was intermittent and no repair was made at that time. Subsequently the problem returned and the dealer man before the warranty had expired however it was intermittent and no repair was made at that time. Subsequently the problem returned and the dealer managed to get Acura‘s approval to make the repair even though it was past warranty. Many thanks to Bryan, Service Manager and Michelle, Service Rep. More

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We are so happy to have our new acura with the help one of thier staff. We're suppost to have a second hand but one of the staff suggested that its better to get a new one so we got the new one and We're s of thier staff. We're suppost to have a second hand but one of the staff suggested that its better to get a new one so we got the new one and We're so satisfied the choice that he suggested. Thanks for him. More

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awsome service experience. very helpful and got me in and out very quick. I would highly recommend Michelle to help you with any of your service. and out very quick. I would highly recommend Michelle to help you with any of your service. More

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Michelle was informative, very helpful and efficient. She explained thoroughly the service that was to be done and then what was accomplished. She also made recommendations without unnecessarily push She explained thoroughly the service that was to be done and then what was accomplished. She also made recommendations without unnecessarily pushing them. She was friendly and interested in our use of the vehicle. Don who drove me home was the same way and generously offered to pick me up when the car was ready. More

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I’ve been going to Marin Acura for servicing since I got my Acura RDX here 4 years ago. In fact, I take the hassle to drive here from Burlingame because of their customer service and the trust I have in the my Acura RDX here 4 years ago. In fact, I take the hassle to drive here from Burlingame because of their customer service and the trust I have in their servicing and that they will do a great job on my car. Michele stands out specially due to her outstanding customer service and her deep expertise. It’s a joy working with her whenever I bring my car here for servicing. I know my car is in good hands here. More

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Real professional and pleasant . I drove an hour from Windsor to have my RDX serviced and my experience with Michelle was A++ Marin Acura has a GEM 💎 Windsor to have my RDX serviced and my experience with Michelle was A++ Marin Acura has a GEM 💎 More

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Michelle is a gem, she always helps me with kind words and a smile. She has a can do attitude and helped me once again to fix a small problem. I know I can always count on her assistance, a very big thank and a smile. She has a can do attitude and helped me once again to fix a small problem. I know I can always count on her assistance, a very big thank you Michelle and thank you Marin Acura! More

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From start to finish, buying my fourth car from this team was as smooth and enjoyable as always. Nassim was great to work with, Alex, the sales mgr is straight and honest....none of the back and forth BS. JP was as smooth and enjoyable as always. Nassim was great to work with, Alex, the sales mgr is straight and honest....none of the back and forth BS. JP in finance was funny, efficient and helpful. I’ve sent 6 or 7 friends here and they’ve all had a great experience. And Michelle in service is smart, kind and very professional. More

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