Michelle Kellough | Page 14

A good experience. I went into key west not necessarily looking to buy a new truck. But, they had some on the lot that met my requirements. And they gave me a decent tra I went into key west not necessarily looking to buy a new truck. But, they had some on the lot that met my requirements. And they gave me a decent trade in value. So, put those together and I pulled the trigger. Michael Nokes was the salesperson, and together with the rest of the group they got everything sorted to my satisfaction. I hope the new truck treats me well for the next several years. More

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Great Dealership, Friendly Staff, Good Price! Went to Key West Ford to check out a 2008 Ford Escape that was for sale as a trade in. Dealt with Rob V and he was great!! Very friendly and knowled Went to Key West Ford to check out a 2008 Ford Escape that was for sale as a trade in. Dealt with Rob V and he was great!! Very friendly and knowledgeable - made us feel welcome and like we mattered. You could tell they wanted to leave a good impression. They were open to our offer and we ended up getting a great price. Wes was great with the negotiations and they honored the deal. Will go back! Thanks Key West! More

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Let's make a deal! Deal DONE at Key West Ford - Thank you. I had the opportunity to meet and deal with Mr. Robert Antoniak - Sales Associate during the Ford Employee Pricing Event. We got off to a great star I had the opportunity to meet and deal with Mr. Robert Antoniak - Sales Associate during the Ford Employee Pricing Event. We got off to a great start as he was able to get right to the point , have some laughs and come to a great price for a new 2016 F-150 4x4 Supercab-XLT series. I would also like to thank Mr. Michael Nokes - Internet Sales Manager for his assistance. NOTE:We have had a LOT of positive comments on our new FORD truck. I would recommend Key West and their great staff. More

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Great Experience Again This is my second purchase from Key West Ford. MJ was kind, courteous, and informative. The process of discussing the trade-in and purchase was ve This is my second purchase from Key West Ford. MJ was kind, courteous, and informative. The process of discussing the trade-in and purchase was very straight forward. Michelle executed the paperwork in record time, but also clearly stated the options as the process evolved. I would certainly discuss any future purchases with Key West Ford as a result of my previous experiences. More

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Love my new Escape! Came into Key West browsing for a new or new to me vehicle. Rob helped me select a vehicle to suit my wants/needs. Both Rob and Michelle provided ex Came into Key West browsing for a new or new to me vehicle. Rob helped me select a vehicle to suit my wants/needs. Both Rob and Michelle provided excellent service. Both are very friendly and knowledgable. OMG, I just bought a 2017 Escape!!! More

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Fantastic Everyone there was great. Very upfront about everything. They found out what we wanted, how much we could afford, and they made it happen. Michael Everyone there was great. Very upfront about everything. They found out what we wanted, how much we could afford, and they made it happen. Michael Nokes was straight and to the point. He made us feel extremely welcomed and comfortable, he made sure we completely understood what they could offer and when something didn't work for us he gave another option. Overall the best service and experience for a dealership I've ever had. More

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Very hard working and professsional!! I have been thru the toughest times in the last ten years and they never turned away from me they worked hard and found a way too make it work for me I have been thru the toughest times in the last ten years and they never turned away from me they worked hard and found a way too make it work for me thank u so much key west ford!!! More

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Awesome Dealership! Ever since, I always wanted to have a sports car. Mustang really caught my attention because of its sexy and exquisite style (exterior and interior) a Ever since, I always wanted to have a sports car. Mustang really caught my attention because of its sexy and exquisite style (exterior and interior) and also its performance. As a first time car buyer, I want to get the best deal possible that any Ford dealership can offer. Before getting the deal from Key West Ford, I shopped with 2 other Ford dealership however Key West offered me the best deal. Thanks a lot to this guy MJ Papian. He was a big help for me and he also acts fast like I told him if ever I will get a Mustang Ecoboost premium and the color is race red do you have it right now? Right away he got the car and he let us drove it for a test drive. The bonus part of getting my Mustang at Key West is that it also comes with a 48" Sony Bravia LED TV. I'm blessed and happy because I was planning to buy a TV and Key West gave it as Free! Also I want to Thank Michelle as well for giving me options for the payment and other Ford services. MJ and Michelle are so nice, helpful and very patient. Overall I recommend this people and Key West Ford. Two thumbs up with you guys, Thank you. -MaryG. More

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2nd Time at Key West Previously we bought a Ford Edge from Key West and had a fantastic experience with both sales and service. We returned this time to trade the Edge Previously we bought a Ford Edge from Key West and had a fantastic experience with both sales and service. We returned this time to trade the Edge in for a 16 Escape. Again, Key West had the exact model I was looking for and at a good price. Noella and Wes were very helpful with the questions I had about the Escape and its options. Michelle in finance helped greatly setting up and getting me into a comfortable bi-weekly payment. It will be a while from now however, we will return when a new vehicle is needed. Thank you so much everyone! More

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No pressure, up front with information Though Key West Ford is quite a distance from where I live, I found a particular vehicle on their website that I was very interested in looking at. Mi Though Key West Ford is quite a distance from where I live, I found a particular vehicle on their website that I was very interested in looking at. Michael responded promptly to my e-mail about the availability of that vehicle, and set me up with an appointment to view it. As it was not a Ford product he admitted to not having as much product knowledge on this particular vehicle, however any time I asked a question he didn't know the answer to his response was, "Let me find out." Every question and concern I had was addressed promptly, and at no time did Michael try to up-sell, change my mind, or convince me that I needed more vehicle than I came looking for. Though I am not an experienced car buyer, I felt like I was treated professionally and courteously and at no time felt like anyone was trying to pull the wool over my eyes. While the process was stressful just due to the nature of car buying, Michael's honesty and straight-forward presentation of the information on this vehicle made me feel confident that I was making an informed buying decision. When it came time to process the paperwork, Michelle patiently dealt with my inexperienced-car-buyer questions and explained everything. Edited to add: I would suggest taking the 125-point safety inspection report with a giant grain of salt and making sure you check everything yourself. The report I was given lists 1 item as a pass that doesn't actually work, and the person doing the inspection gave a "pass" rating to 7 other items that do not even exist on my vehicle, so obviously those items could not possibly have been tested. Unfortunately that calls into question all of the other items marked as "pass" as well. More

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