Michael Platt

Lexus of Chattanooga responded

Thank you so much, Paula! We are truly honored to have you as a repeat customer at Lexus of Chattanooga. It means a great deal to us to know that you consistently find our team professional, knowledgeable, and accommodating, making it a pleasure to do business with us. We are absolutely delighted that you plan to return for your next Lexus. We look forward to welcoming you back and continuing to provide you with the exceptional service you've come to expect from 1 Lexus of Chattanooga.  

Lexus of Chattanooga responded

Thank you, Mike! We are so pleased to hear that you found Michael to be professional and very courteous. It's wonderful to know that you felt a genuine concern for your complete satisfaction and a clear understanding of each step in the purchasing process. That's exactly the kind of experience we aim to provide at Lexus of Chattanooga. We appreciate your feedback and are delighted that Michael made your experience a positive one. We hope you are enjoying your vehicle and look forward to assisting you with any future needs.

Lexus of Chattanooga responded

Thank you for your feedback! We are very pleased to hear that Mr. Bales provided you with a professional experience throughout your vehicle purchase and was able to answer all of your questions confidently. We strive to ensure our sales team is knowledgeable and provides excellent service to all our guests at Lexus of Chattanooga. We hope you are enjoying your new vehicle and look forward to assisting you with any future needs.

Lexus of Chattanooga responded

That's fantastic to hear! Thank you so much for sharing your wonderful car buying experience with Michael Platt at Lexus of Chattanooga. We are thrilled to know that his in-depth knowledge of the vehicle was impressive and that he took the time to understand your needs to find the ideal car for you. We are also delighted that you found Michael to be professional and patient, ensuring a smooth and enjoyable process without ever feeling rushed. His excellent customer service is something we truly value. It's also great to hear that Aaron, our technologist specialist, and Justin, our Finance Manager, were thorough and helpful in their respective roles. We strive to provide comprehensive support throughout the entire car buying journey. Thank you for your high recommendation of Michael and the team at Lexus of Chattanooga! We truly appreciate your business and hope you are absolutely loving your new car. We look forward to assisting you with any future needs.

Lexus of Chattanooga responded

Thank you for your fantastic review! We’re so glad to hear that Michael made your car-buying experience quick and seamless. We take pride in ensuring that everything is prepared for our customers to make the process as efficient as possible, and it’s great to know that you were completely satisfied with your experience. We truly appreciate your kind words and look forward to assisting you again in the future!

Lexus of Chattanooga responded

Thank you for sharing your experience with us, and I sincerely apologize for the inconveniences you encountered during your visit. It’s deeply disappointing to hear that you were not given the attention and care that you rightfully deserve. Offering a comfortable and welcoming environment for all our customers is a top priority, and I regret that we missed the mark in your case. Regarding the second set of keys, I completely understand how frustrating this delay must have been for you, and I am very sorry for the wait. I’ll be looking into this matter personally to ensure it doesn’t happen again in the future. I would love the opportunity to speak with you directly and make things right. Please feel free to contact us at your earliest convenience. 423-499-9095 Ed Emerson Thank you for your valuable feedback. We genuinely appreciate your business, and we are committed to providing a much better experience moving forward.

Lexus of Chattanooga responded

Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our service team. Providing fast, efficient service and friendly, accommodating care is always our top priority at Lexus of Chattanooga. We’re glad our follow-up stood out to you, and we can’t wait to welcome you back next time. If there’s anything else we can do for you, don’t hesitate to reach out! Safe travels and thank you again for choosing us.